Coordinating Interdependent E-Government Solutions Illustrated on the Electronic Change of Address in Switzerland

In this case study we illustrate the high complexity of a rather simple inter-agency e-government service: change of address in Switzerland. This enables us to identify typical sources and dimensions of complexity for inter-agency services in countries with decentralised competencies among government agencies. From the resulting picture we draw conclusions on how to deal with complexity - And how to avoid further dramatic increases of e-government complexity. In particular, we discuss the role of coordination of e-government service development projects plays in the fight against exploding complexity

Protecting critical infrastructure in the EU: CEPS task force report

2sìCritical infrastructures such as energy, communications, banking, transportation, public government services, information technology etc., are more vital to industrialized economies and now than ever before. At the same time, these infrastructures are becoming increasingly dependent on each other, such that failure of one of them can often propagate and result in domino effects. The emerging challenge of Critical (information) Infrastructure Protection (C(I)IP) has been recognized by nearly all member states of the European Union: politicians are increasingly aware of the threats posed by radical political movements and terrorist attacks, as well as the need to develop better response capacity in case of natural disasters. Responses to these facts have been in line with the available resources and possibilities of each country, so that certain countries are already quite advanced in translating the C(I)IP challenge into measures, whereas others are lagging behind. In the international arena of this policy domain, Europe is still in search of a role to play. Recently, CIIP policy has been integrated in the EU Digital Agenda, which testifies to the growing importance of securing resilient infrastructures for the future. This important and most topical Task Force Report is the result of in-depth discussions between experts from different backgrounds and offers a number of observations and recommendations for a more effective and joined-up European policy response to the protection of critical infrastructure.openopenAndrea Renda; Bernhard HaemmerliRenda, Andrea; Bernhard, Haemmerl

Global Risks 2012, Seventh Edition

The World Economic Forum's Global Risks 2012 report is based on a survey of 469 experts from industry, government, academia and civil society that examines 50 global risks across five categories. The report emphasizes the singular effect of a particular constellation of global risks rather than focusing on a single existential risk. Three distinct constellations of risks that present a very serious threat to our future prosperity and security emerged from a review of this year's set of risks. Includes a special review of the important lessons learned from the 2011 earthquake, tsunami and the subsequent nuclear crisis at Fukushima, Japan. It focuses on therole of leadership, challenges to effective communication in this information age and resilient business models in response to crises of unforeseen magnitude

Education for Sustainable Development: Research overview

This discussion paper outlines some of the main characteristics of Education for Sustainable Development (ESD), particularly in the context of ‘development’ and ‘globalization’. It addresses the various interpretations and meanings of ESD, shows how these relate to environmental education and emerging educations that overlap with SD-issues and introduces sustainability competence as a key outcome of ESD. The paper also outlines some regional trends that affect the way ESD manifests itself in the various countries and regions around the world. Some key developments affecting ESD are introduced, including globalization, the rise of the information and knowledge society, the utilization of diversity and the need for the inclusion of marginalized groups and perspectives

Service research priorities in a rapidly changing context

The context in which service is delivered and experienced has, in many respects, fundamentally changed. For instance, advances in technology, especially information technology, are leading to a proliferation of revolutionary services and changing how customers serve themselves before, during, and after purchase. To understand this changing landscape, the authors engaged in an international and interdisciplinary research effort to identify research priorities that have the potential to advance the service field and benefit customers, organizations, and society. The priority-setting process was informed by roundtable discussions with researchers affiliated with service research centers and networks located around the world and resulted in the following 12 service research priorities: • stimulating service innovation, • facilitating servitization, service infusion, and solutions, • understanding organization and employee issues relevant to successful service, • developing service networks and systems, • leveraging service design, • using big data to advance service, • understanding value creation, • enhancing the service experience, • improving well-being through transformative service, • measuring and optimizing service performance and impact, • understanding service in a global context, and • leveraging technology to advance service. For each priority, the authors identified important specific service topics and related research questions. Then, through an online survey, service researchers assessed the subtopics’ perceived importance and the service field’s extant knowledge about them. Although all the priorities and related topics were deemed important, the results show that topics related to transformative service and measuring and optimizing service performance are particularly important for advancing the service field along with big data, which had the largest gap between importance and current knowledge of the field. The authors present key challenges that should be addressed to move the field forward and conclude with a discussion of the need for additional interdisciplinary research