Service recommendation and selection in centralized and decentralized environments.

With the increasing use of web services in everyday tasks we are entering an era of Internet of Services (IoS). Service discovery and selection in both centralized and decentralized environments have become a critical issue in the area of web services, in particular when services having similar functionality but different Quality of Service (QoS). As a result, selecting a high quality service that best suits consumer requirements from a large list of functionally equivalent services is a challenging task. In response to increasing numbers of services in the discovery and selection process, there is a corresponding increase of service consumers and a consequent diversity in Quality of Service (QoS) available. Increases in both sides leads to a diversity in the demand and supply of services, which would result in the partial match of the requirements and offers. Furthermore, it is challenging for customers to select suitable services from a large number of services that satisfy consumer functional requirements. Therefore, web service recommendation becomes an attractive solution to provide recommended services to consumers which can satisfy their requirements.In this thesis, first a service ranking and selection algorithm is proposed by considering multiple QoS requirements and allowing partially matched services to be counted as a candidate for the selection process. With the initial list of available services the approach considers those services with a partial match of consumer requirements and ranks them based on the QoS parameters, this allows the consumer to select suitable service. In addition, providing weight value for QoS parameters might not be an easy and understandable task for consumers, as a result an automatic weight calculation method has been included for consumer requirements by utilizing distance correlation between QoS parameters. The second aspect of the work in the thesis is the process of QoS based web service recommendation. With an increasing number of web services having similar functionality, it is challenging for service consumers to find out suitable web services that meet their requirements. We propose a personalised service recommendation method using the LDA topic model, which extracts latent interests of consumers and latent topics of services in the form of probability distribution. In addition, the proposed method is able to improve the accuracy of prediction of QoS properties by considering the correlation between neighbouring services and return a list of recommended services that best satisfy consumer requirements. The third part of the thesis concerns providing service discovery and selection in a decentralized environment. Service discovery approaches are often supported by centralized repositories that could suffer from single point failure, performance bottleneck, and scalability issues in large scale systems. To address these issues, we propose a context-aware service discovery and selection approach in a decentralized peer-to-peer environment. In the approach homophily similarity was used for bootstrapping and distribution of nodes. The discovery process is based on the similarity of nodes and previous interaction and behaviour of the nodes, which will help the discovery process in a dynamic environment. Our approach is not only considering service discovery, but also the selection of suitable web service by taking into account the QoS properties of the web services. The major contribution of the thesis is providing a comprehensive QoS based service recommendation and selection in centralized and decentralized environments. With the proposed approach consumers will be able to select suitable service based on their requirements. Experimental results on real world service datasets showed that proposed approaches achieved better performance and efficiency in recommendation and selection process.N/

Understanding user experience of mobile video: Framework, measurement, and optimization

Since users have become the focus of product/service design in last decade, the term User eXperience (UX) has been frequently used in the field of Human-Computer-Interaction (HCI). Research on UX facilitates a better understanding of the various aspects of the user’s interaction with the product or service. Mobile video, as a new and promising service and research field, has attracted great attention. Due to the significance of UX in the success of mobile video (Jordan, 2002), many researchers have centered on this area, examining users’ expectations, motivations, requirements, and usage context. As a result, many influencing factors have been explored (Buchinger, Kriglstein, Brandt & Hlavacs, 2011; Buchinger, Kriglstein & Hlavacs, 2009). However, a general framework for specific mobile video service is lacking for structuring such a great number of factors. To measure user experience of multimedia services such as mobile video, quality of experience (QoE) has recently become a prominent concept. In contrast to the traditionally used concept quality of service (QoS), QoE not only involves objectively measuring the delivered service but also takes into account user’s needs and desires when using the service, emphasizing the user’s overall acceptability on the service. Many QoE metrics are able to estimate the user perceived quality or acceptability of mobile video, but may be not enough accurate for the overall UX prediction due to the complexity of UX. Only a few frameworks of QoE have addressed more aspects of UX for mobile multimedia applications but need be transformed into practical measures. The challenge of optimizing UX remains adaptations to the resource constrains (e.g., network conditions, mobile device capabilities, and heterogeneous usage contexts) as well as meeting complicated user requirements (e.g., usage purposes and personal preferences). In this chapter, we investigate the existing important UX frameworks, compare their similarities and discuss some important features that fit in the mobile video service. Based on the previous research, we propose a simple UX framework for mobile video application by mapping a variety of influencing factors of UX upon a typical mobile video delivery system. Each component and its factors are explored with comprehensive literature reviews. The proposed framework may benefit in user-centred design of mobile video through taking a complete consideration of UX influences and in improvement of mobile videoservice quality by adjusting the values of certain factors to produce a positive user experience. It may also facilitate relative research in the way of locating important issues to study, clarifying research scopes, and setting up proper study procedures. We then review a great deal of research on UX measurement, including QoE metrics and QoE frameworks of mobile multimedia. Finally, we discuss how to achieve an optimal quality of user experience by focusing on the issues of various aspects of UX of mobile video. In the conclusion, we suggest some open issues for future study