Consumer Centric Data Control, Tracking and Transparency - A Position Paper

Personal data related to a user's activities, preferences and services, is considered to be a valuable commodity not only for a wide range of technology-oriented companies like Google, Amazon and Apple but also for more traditional companies like travel/transport, banking, entertainment and marketing industry. This has resulted in more targeted and to a great extend personalised services for individuals -- in most cases at a minimal financial cost to them. The operational reality upon which a user authorises companies to collect his/her personal data to receive, in return, more personalised/targeted/context-aware services and hassle-free activities (for users) is widely deployed. It becomes evident that the security, integrity and accessibility of the collected data are of paramount importance. These characteristics are becoming more entrenched in the era of Internet-of-Things (IoT), autonomous vehicles and seamless travel. In this position paper, we examine the challenges faced by both users and organisations in dealing with the Personal Identifiable Information (PII). Furthermore, we expand on the implications of the General Data Protection Regulation (GDPR) specifically for the management of the PII. Subsequently, we extend the discussion to future technologies, especially the IoT and integrated transport systems for better customer experience -- and their ramification on the data governance and PII management. Finally, we propose a framework that balances user's privacy and data control with an organisation's objective of delivering quality, targeted and efficient services to their customers using the "collected user data". This framework is referred to as "Consumer Oriented Data Control \& Auditability" (CODCA) and defines the technologies that are adapted to privacy concerns and legal/regulation-frameworks.Comment: 10 Pages, 2 Figures, Conferenc

Customer empowerment in tourism through Consumer Centric Marketing (CCM)

We explain Consumer Centric Marketing (CCM) and adopt this new technique to travel context. Benefits and disadvantages of the CCM are outlined together with warnings of typical caveats Value: CCM will be expected as the norm in the travel industry by customers of the future, yet it is only the innovators who gain real tangible benefits from this development. We outline current and future opportunities to truly place your customer at the centre and provide the organisation with some real savings/gains through the use of ICT Practical Implications: We offer tangible examples for travel industry on how to utilise this new technology. The technology is already available and the ICT companies are keen to establish ways how consumers can utilise it, i.e. by providing ‘content’ for these ICT products the travel industry can fully gain from these developments and also enhance consumers’ gains from it. This can result in more satisfied customers for the travel (as well as ICT) companies thus truly adopting the basic philosophy of marketin

Visions and Challenges in Managing and Preserving Data to Measure Quality of Life

Health-related data analysis plays an important role in self-knowledge, disease prevention, diagnosis, and quality of life assessment. With the advent of data-driven solutions, a myriad of apps and Internet of Things (IoT) devices (wearables, home-medical sensors, etc) facilitates data collection and provide cloud storage with a central administration. More recently, blockchain and other distributed ledgers became available as alternative storage options based on decentralised organisation systems. We bring attention to the human data bleeding problem and argue that neither centralised nor decentralised system organisations are a magic bullet for data-driven innovation if individual, community and societal values are ignored. The motivation for this position paper is to elaborate on strategies to protect privacy as well as to encourage data sharing and support open data without requiring a complex access protocol for researchers. Our main contribution is to outline the design of a self-regulated Open Health Archive (OHA) system with focus on quality of life (QoL) data.Comment: DSS 2018: Data-Driven Self-Regulating System

A Human-Centric Digital Manifesto for Europe: How the Digital Transformation Can Serve the Public Interest

The digital revolution is radically changing every aspect of human life in the 21st century and it's essential that regulators address the challenges this transformation brings. The new European Commission should look beyond digital single market issues, and focus on creating new rights-based policies and regulations based on freedom, democracy, equality, and rule of law to ensure that existing offline rights are protected online

Identity-based tracking of products and product data in changing networks

The paper addresses a subject of high relevance for small and medium sized enterprises (SMEs) participating in today's changing supply chains. Product-centric application development and using design patterns to link related web-services directly to the electronic identity of products are proposed. To identify and track products the ID@URI identification scheme is advocated. The scheme combines serial numbers and URLs to produce globally unique product identifiers. The TraSer-project aiming at implementing an open-source solution platform for product centric web-services has been started this year. Based on the first phase of the project the paper also outlines differences and advantages of the TraSer-approach compared to other existing approaches

Noise cancelling headphones & the neoliberal subject

Active noise cancelling (ANC) headphones grant an individual the ability to define and create personal sonic borders in real time. While this promise offers individuals a form of sonic escapism, I suggest that the technology is cloaked in neoliberal cultural values which promote individualized thinking, capital interest attained through increased focus, control of both the consumer and their sonic environment, and a Euro-centric perception of rationality and knowledge formation (J. H. Clarke et al., 2007; Gane, 2008; Houghton, 2019; Lazzarato, 2009). The technology dissolves opportunities for embodied sonic connection to land, community, and nonhuman agents which are strengthened through attentive and unmediated listening practices (Classen, 1999; Feld, 2012; Gross, 2014; Robinson, 2020; Simpson, 2011). Through a case study of Bose’s 700 NC and Apple’s Airpods Pro noise-cancelling headphones, this thesis works to uncover the ways in which the technology reproduces neoliberal ideologies utilizing CDA (Amoussue & Allagbe, 2018; Fairclough, 2001; Van Dijk, 2003) to consider how both companies advertise their noise-cancelling headphones and prioritize the neoliberal subject. Additionally, a collection of soundwalks are performed to compare the promises offered by the marketing campaigns through autoethnographic research (Behrendt, 2018; Sterne, 2003; Westerkamp, 2006). To juxtapose these neoliberal values and to offer moments for decolonial perspectives, this thesis addresses Indigenous, specifically Anishinaabe, literature on listening and sonic dimensions to consider the ways in which unmediated listening may offer moments of embodied knowledge which emerge from and through critical self-reflexivity, an awareness of an individual’s listening positionality, and a perspective on spatial intersubjectivity

Medicaid's Role in the Health Benefits Exchange: A Road Map for States

Examines issues for integrating Medicaid into the administration, operation, and coverage continuum of insurance exchanges. Discusses eligibility, enrollment, and outreach; contracting, standards, and requirements; benefits design; and infrastructure

Designing the Health-related Internet of Things: Ethical Principles and Guidelines

The conjunction of wireless computing, ubiquitous Internet access, and the miniaturisation of sensors have opened the door for technological applications that can monitor health and well-being outside of formal healthcare systems. The health-related Internet of Things (H-IoT) increasingly plays a key role in health management by providing real-time tele-monitoring of patients, testing of treatments, actuation of medical devices, and fitness and well-being monitoring. Given its numerous applications and proposed benefits, adoption by medical and social care institutions and consumers may be rapid. However, a host of ethical concerns are also raised that must be addressed. The inherent sensitivity of health-related data being generated and latent risks of Internet-enabled devices pose serious challenges. Users, already in a vulnerable position as patients, face a seemingly impossible task to retain control over their data due to the scale, scope and complexity of systems that create, aggregate, and analyse personal health data. In response, the H-IoT must be designed to be technologically robust and scientifically reliable, while also remaining ethically responsible, trustworthy, and respectful of user rights and interests. To assist developers of the H-IoT, this paper describes nine principles and nine guidelines for ethical design of H-IoT devices and data protocols