The Interaction Effect of Technostress and Non-Technological Stress on Employees’ Performance

At a fast pace, firms are introducing new technologies in accordance with employees suffering. Employees continuously adapt to new information technologies, functionalities, and work flows, as well as spend more time and effort to renew their technological skills. Here, suffering refers to technostress, and this has been studied extensively in IS research. Employees struggle with work stress, and it does not just stem from the use of IT. Work stress also comes from other non-technological demands such as time pressure and management expectations for productivity. In line with Job Demand-Resources (JD-R) theory, this study explores the interaction effect of technostress and non-technological stress on employee performance

Challenges in Technostress Research: Guiding Future Work

Since the proliferation of technologies in organizations has been found to lead to technostress in employees and to various negative organizational consequences, much recent research has investigated the factors that can lead to technostress and how to prevent these factors from occurring. However, limited directions currently exist to guide further research in this area. Consequently, the present research-in-progress sets out to determine the key challenges that remain to be addressed by technostress research. The paper finds that technostress research needs to be more theory-driven, needs to evaluate stress more directly instead of indirectly through such concepts as job satisfaction that serve as proxies for stress, needs to advance more rigorous explanations of how and why technology creates stress in users, needs to advance more rigorous explanations of for what kinds of users technology creates stress, and needs to be more diversified in terms of perspectives, methods, measures, and paradigms used

Remote Working Burnout: Empirical Study from TOE and Technostress Model

Work stress and burnout negatively impact the individual and companies. Remote working exacerbates these issues due to the lack of company support and social interactions. Yet, research on identifying factors contributing to stress and burnout in remote workspaces and differentiating the components of stress and burnout in this context is limited. This work presents and empirically evaluates a conceptual framework, based on the Technology – Organization – Environment framework and the technostress theory, which aims to address these gaps. In particular, the model proposed here distinguishes between technostress, work stress, and burnout. Future work to examine the model will use a survey instrument for data gathering, as well as confirmatory factor analysis and partial least squares for analysis

SECURITY-RELATED STRESS – A NEGLECTED CONSTRUCT IN INFORMATION SYSTEMS STRESS LITERATURE

Means of information security, such as security policies or security education, training, and awareness programs, are suggested to enhance employees’ information security behavior. We posit that at the same time, exactly those security measures may have a negative effect, if employees perceive them, for instance, as difficult to understand, time-consuming, or an invasion of their privacy. However, focusing on pure technostress, information systems (IS) research so far has neglected stress induced by means of information security, although, there is first insight on the relevance of security-related stress for IS management. Therefore, in this research-in-progress, we employ the person-environment (PE) fit model to build on as well as expand the existing IS stress literature. We thereby develop a first comprehensive framework of security-related stress, which considers non-technological aspects of security-related stress of employees’ work, personal, and social environment. In doing so, we propose a multidimensional second-order construct and conceptualize how security-related stress affects employees’ productivity directly and indirectly by promoting their perceived level of technostress. The results of our study should help IS management to anticipate and consider the downfalls of information security requirements when formulating companies’ information security measurements, and thus limit the “dark side” of information security

Influence of Information Overload on IT Security Behavior: A Theoretical Framework

IT systems in organizational processes demand high level of security. The operational security of IT systems depend on end-user IT security behavior. The apparent importance of IT security requires that the end-users process and act on a multitude of IT security information and updates. Information overload (also known as infobesity, data smog etc.), in its manifest combinatorial forms of sensory, cognitive and communication overloads, impact the quality, speed and efficacy of decisions (Rogers, Puryear and Root, 2013). This research attempts to analyze similar impact of plausible IT security information overload on the IT security behavior of organizational end-users. A hierarchical model of the impact of information overload on organizational end-users’ IT security behavior is proposed here. This research extends the literature of information overload in the area of information security and creates a framework for empirical validation of the theoretical underpinnings in the emerging area

An Investigation of IT Users’ Emotional Responses to Technostress Creators

While prior research on technostress has examined different adverse effects of technostress, the role of emotion has largely been ignored. Emotions play a major role in individuals’ beliefs and guide their behavior and decision making process. Thus, it is essential to understand how IT users emotionally respond under the presence of technostress creators in the workplace. The current paper is an investigation to achieve this objective. The results of the research show that techno-overload and techno-complexity are significant predictors of negative emotions. Moreover, while techno-complexity is negatively associated with positive emotions, techno- uncertainty was positively associated with positive emotions. The influences of other technostress creators, such as techno-invasion and techno-insecurity are less clear. More research is needed to identify outcomes of emotions associated with each technostress creator and to provide a foundation for effective managerial interventions

Technostress Revisited at Work-From-Home: The Impact of Technostress Creators on the Perception of Eustress Moderated by Work-Home-Conflict and Job Satisfaction

With the COVID-19 pandemic, organizations were ultimately forced to introduce remote work where possible. Many companies have introduced information and communication software to replicate on-site teamwork as closely as possible that keeps employees in close contact with the team, such as Microsoft Teams. Studies confirm that the use of technology, and thus software, is related to the perception of stress, known as technostress. So far, research has predominantly focused on the negative concept of stress, namely distress. To examine the effects of technostress creators on perceived eustress, data of 207 employees using regularly Microsoft Teams during the pandemic were collected with an online survey. The analysis reveals that the classic technostress creators are generally negatively associated with perceived eustress. However, this study shows that techno-insecurity particularly induces positive stress. Furthermore, the analysis reveals that work-home conflict and job satisfaction moderate the effects of technostress creators on perceived eustress

The Bright and Dark Sides of Technostress: An Empirical Study of Healthcare Workers

Healthcare workers are reporting instances of psychological stress induced by healthcare information technology. IS researchers have established a valuable research program on which to study psychological technostress in healthcare workers. This research stream considers technostress a dark side of technology associated with negative perceptions and harmful effects. However, extant literature suggests that psychological stress can be perceived positively (as eustress) and negatively (as distress), and can have positive and negative impacts on individuals and organizations. The objective of this manuscript is to present the first part of a three-part multi-method and cross-cultural research program on technostress in healthcare workers. The program reframes technostress in terms of techno-eustress and techno-distress, and reveals its “bright sides” and “dark sides”. This paper presents the results of an analysis of a survey distributed to nurses employed in four USA hospitals. We also discuss the contributions of our paper and our plans for the future

Validating the Technostress Instrument using a Sample of Chinese Knowledge Workers

Today, the phenomenon of technostress is both pervasive and global. Nevertheless, research efforts, especially empirical and cross culture studies, in this domain have been very limited. In addition, lack of consistency in the technostress measure found in existing literature made it difficult to build a unified body of knowledge of technostress. Using a sample of 221 Chinese knowledge workers, this study cross-validated and refined the technostress measure developed by Tarafdar et al. (2007). It was found that the instrument offered high validity and reliability after some respecification in the Chinese context. Technostress experienced by Chinese knowledge workers was investigated and compared to that of US workers. The influence of individual and organizational characteristics on technostress was also examined