Proactive services ecosystem framework

Dissertation presented to obtain the degree of Doctor in Electrical and Computer Engineering, specialization on Collaborative Enterprise NetworksCollaborative-Networks (CN) have experienced a fast evolution in the last two decades. The collaboration among independent entities or professionals supported by Information and Communication Technology (ICT) has attracted the research community to establish the conceptual basis for this scientific discipline. Service Orientation has been one of the key selected paradigms for that conceptual basis. Nevertheless, the service concept itself does not have a common understanding in the Business and ICT worlds. In the former, client satisfaction, resources management and business process models are some example concerns, whilst the later deals with interoperability, remote function calling or communication protocols. If for example an enterprise provides some service, it may hire specialists to wrap such service into web-services, expecting to reach worldwide potential new clients. In fact, nowadays Web Services and Service Oriented Architectures (SOA) are the technological elements most commonly used. However, these are passive elements in the sense they do not perform any action towards pursuing business interests, which constitute a limiting factor from a business perspective. Another approach for the above mentioned enterprise is to follow the Multi-Agent Systems (MAS) approach, as the pro-activity is a keyword in such contexts. Nevertheless, as MAS approaches are not so commonly used and not so robust yet, the worldwide potential set of new clients is reduced; which also constitutes an inhibitor factor from the business perspective. This dissertation proposes a Pro-Active Services Ecosystem Framework, gathering inspiration from both the SOA and MAS research areas, trying to bridge the business and ICT worlds through the base concepts for the creation of a Services’ Ecosystem where business services are represented in a pro-active manner towards pursuing business interests, like finding collaboration opportunities or improving the chances each CN member has to see its services selected among competitors, for example. This work also includes a prototype system applied / validated in the area of a Professional Virtual Community of Senior Professionals

Assessing organizations collaboration readiness: a behavioral approach

Dissertation presented at the Faculty of Sciences and Technology of the New University of Lisbon to obtain the degree of Doctor in Electrical Engineering, specialty of Robotics and Integrated ManufacturingThis thesis presents an approach for assessing organizations‘ readiness to collaborate. This assessment is based in three fundamental aspects, namely (1) on collaboration preparedness, which aims at assessing whether a partner has adequate collaboration-related character traits; (2) on competencies fitness which is predominantly aimed at assessing how well an organization is able to use its competencies in a collaboration context; and (3) on willingness to collaborate, which is a concept applied to assess whether an organization is, or is not, really interested to engage in concrete collaboration opportunities. The proposed approach contributes to the formation of improved collaborative networks, increasing their likelihood of success. The principal characteristic of the model lies in the fact that it follows a behavioral perspective. As such, collaboration preparedness is based on the idea of the organizations‘ character, traits and behavioral patterns. Competencies fitness is in turn based on the so-called soft competencies, exploring the performance influences/effects of the soft competencies on the hard ones in a collaboration context. Finally, willingness to collaborate is based on the organization‘s planned behavior, attitudes and intentions that are perceived in/from a partner. The work involved in the conceptualization of readiness to collaborate includes the utilization of text data mining to discover the behavioral aspects, namely the collaboration-related organization‘s traits which are relevant for assessing collaboration readiness. Bayesian belief networks are proposed as a way to deal with the underlying uncertainty in assessing collaboration readiness. A soft versus hard competencies dichotomy is used to develop the concept of competencies fitness, proposing the adjusted competencies profile and the fitness level, as the way to assess whether a partner‘s competencies fit in a collaboration opportunity. The Theory of the Planned Behavior is adapted from social sciences and used in organizations in collaboration contexts. Various modeling experiments were performed to assist in the development of this readiness concept. The validation through some cases of partnerships is proposed to evaluate the underlying collaboration readiness assessment model