A user centred approach to the modelling of contextualised experience adaptation in relation to video consumption

This research focused on the development of a user centric framework for the interpretation of contextualised TV and video viewing experiences (UX). Methods to address content overload and provide better contextualisation when consuming video have been an area of academic discussion for almost 20 years (Burke, Felfernig, & Goker, 2011). However over the same period technical system design for video has actually moved away from attempts to model the nature of real viewing contexts. With now near ubiquitous access to video from a range of disparate devices the addition of contextualisation within video applications and devices represents an opportunity in terms of improving viewer UX. Three user studies were carried out to inform development of the framework and employed mixed method approaches. The first focused on understanding where video is watched and the contextual factors that defined those places as viewing situations. This study derived eight Archetype viewing situations and associated contextual cues. The second study measured viewing UX in context. Significant differences in subjective ratings for measured UX were found when viewing was compared within subjects across Viewing Archetype situations. A third study characterised viewing UX, identifying behavioural, environmental and technological factors which through observed frequency and duration were identified as indicative enablers and detractors in the creation of viewing UX. Concepts generated within the studies that related to viewing context identification and viewing UX classification through experiential factors were integrated into the framework. The framework provides a way through which to identify, describe and improve viewing UX across contexts. Additionally the framework was referenced to develop an exemplar system model for contextual adaptation in order to show its relevance to the generation of technical system design. Finally information for designers was created in the form of scenarios and suggestions for use in order to bring the framework to life as a resource for development teams

User experience requirements for the integration of blended learning technologies into anatomy and physiology

Blended learning is currently the recommended mode of teaching at Nelson Mandela University and typically refers to a mix of traditional methods of teaching and learning integrated with technology, in particular, online delivery methods. In this blended learning study, a web-based learning programme, WileyPLUSLS, in combination with the assessment functions of the learning management system, Moodle, introduced the technology component into the teaching and learning of Anatomy and Physiology. User experience (UX) studies investigate the experiences of a user when using a product or system. Because very little is currently known about the UX when WileyPLUSLS and Moodle are integrated into the teaching and learning of Anatomy and Physiology, this study aims to determine the participants’ UX to compile a set of UX requirements. The purpose of these UX requirements is to inform designers if the programmes WileyPLUS and Moodle function as they should and to modify them, if needed, to improve their usability. These UX requirements also aim to support and guide the integration of blended learning technologies into the curriculum of Anatomy and Physiology and other disciplines alike. The research design selected for this study was in the form of a case study conducted on the 2016 first-year BHSc: MLS (Bachelor of Health Sciences in Medical Laboratory Science) class at Nelson Mandela University. Pre-study investigations on infrastructure, connectivity and e-readiness were conducted to lay the groundwork for the case study and to inform its rationale. Data was collected from literature studies, online UX questionnaires, semi-structured interviews and researcher observations. A mixed methods approach to data analysis was adopted. Quantitative data from the UX questionnaire were analysed by means of descriptive statistics, whereas qualitative data from semi-structured interviews, open-ended questions from UX questionnaire and researcher observations were analysed via content analysis. Subsequently the analysis and triangulation of the data culminated into UX requirements, which were categorised into the following classifications, namely infrastructure, human resources, educational content and online learning systems. This case study illuminated many major issues regarding connectivity, e-readiness, unequal access to online learning, the importance of security features for online summative assessments, the usefulness of commercial web-based learning programmes and the confounding effect of the #FeesMustFall (FMF) protest movement. Finally, the influence of artificial intelligence (AI) on online learning and the workplace was addressed. This research was successful in compiling the UX requirements to inform designers regarding the usability of their systems and to guide the integration of online programmes into the curriculum, especially in the South African context of limited and slow connectivity

Surgical Management of Gastroesophageal Reflux in Children: Risk Stratification and Prediction of Outcomes

Introduction: Since the 1980s fundoplication, an operation developed for adults with hiatus hernia and reflux symptoms, has been performed in children with gastroesophageal reflux disease (GORD). When compared to adult outcomes, paediatric fundoplication has resulted in higher failure and revision rates. In the first chapter we explore differences in paradigm, patient population and outcomes. Firstly, symptoms are poorly defined and are measured by instruments of varying quality. Secondly, neurological impairment (NI), prematurity and congenital anomalies (oesophageal atresia, congenital diaphragmatic hernia) are prevalent in children. / Purpose: To develop methods for stratifying paediatric fundoplication risk and predicting outcomes based on symptom profile, demographic factors, congenital and medical history. / Methods: Study objectives are addressed in three opera: a symptom questionnaire development (TARDIS:REFLUX), a randomised controlled trial (RCT) and a retrospective database study (RDS). TARDIS: REFLUX: In the second chapter, digital research methods are used to design and validate a symptom questionnaire for paediatric GORD. The questionnaire is a market-viable smartphone app hosted on a commercial platform and trialed in a clinical pilot study. / RCT: In the third chapter, the REMOS trial is reported. The trial addresses the subset of children with NI and feeding difficulties. Participants are randomized to gastrostomy with or without fundoplication. Notably, pre- and post-operative reflux is quantified using pH-impedance. / RDS: In the fourth chapter, data mining and machine learning strategies are applied to a retrospective paediatric GORD database. Predictive modelling techniques applied include logistic regression, decision trees, random forests and market basket analysis. / Results and conclusion: This work makes two key contributions. Firstly, an effective methodology for development of digital research tools is presented here. Secondly, a synthesis is made of literature, the randomised controlled trial and retrospective database modelling. The resulting product is an evidence-based algorithm for the surgical management of children with GORD

KEER2022

Avanttítol: KEER2022. DiversitiesDescripció del recurs: 25 juliol 202

User experience in cross-cultural contexts

This dissertation discusses how interdisciplinary UX teams can consider culturally sensitive design elements during the UX design process. It contributes a state-of-the-art meta review on UX evaluation methods, two software tool artifacts for cross-functional UX teams, and empirical insights in the differing usage behaviors of a website plug-in of French, German and Italian users, website design preferences of Vietnamese and German users, as well as learnings from a field trip that focused on studying privacy and personalization in Mumbai, India. Finally, based on these empirical insights, this work introduces the concept culturally sensitive design that goes beyond traditional cross-cultural design considerations in HCI that do not compare different approaches to consider culturally sensitive product aspects in user research

Guidelines for the user interface design of electronic medical records in optometry

With the prevalence of digitalisation in the medical industry, e-health systems have largely replaced the traditional paper-based recording methods. At the centre of these e-health systems are Electronic Health Records (EHRs) and Electronic Medical Records (EMRs), whose benefits significantly improve physician workflows. However, provision for user interface designs (UIDs) of these systems have been so poor that they have severely hindered physician usability, disrupted their workflows and risked patient safety. UID and usability guidelines have been provided, but have been very high level and general, mostly suitable for EHRs (which are used in general practices and hospitals). These guidelines have thus been ineffective in applicability for EMRs, which are typically used in niche medical environments. Within the niche field of Optometry, physicians experience disrupted workflows as a result of poor EMR UID and usability, of which EMR guidelines to improve these challenges are scarce. Hence, the need for this research arose, aiming to create UID guidelines for EMRs in Optometry, which will help improve the usability of the optometrists’ EMR. The main research question was successfully answered to produce the set of UID Guidelines for EMRs in Optometry, which includes guidelines built upon from literature and made contextually relevant, as well as some new additions, which are more patient focused. Design Science Research (DSR) was chosen as a suitable approach, and the phased Design Science Research Process Model (DSRPM) was used to guide this research. A literature review was conducted, including EHR and EMR, usability, UIDs, Optometry, related fields, and studies previously conducted to provide guidelines, frameworks and models. The review also included studying usability problems reported on the systems and the methods to overcome them. Task Analysis (TA) was used to observe and understand the optometrists’ workflows and their interactions with their EMRs during patient appointments, also identifying EMR problem areas. To address these problems, Focus Groups (FGs) were used to brainstorm solutions in the form of EMR UID features that optometrists’ required to improve their usability. From the literature review, TAs and FGs, proposed guidelines were created. The created guidelines informed the UID of an EMR prototype, which was successfully demonstrated to optometrists during Usability Testing sessions for the evaluation. Surveys were also used for the evaluation. The results proved the guidelines were successful, and were usable, effective, efficient and of good quality. A revised, final set of guidelines was then presented. Future researchers and designers may benefit from the contributions made from this research, which are both theoretical and practical

Quantifying diversity in user experience

Evaluation should be integral to any design activity. Evaluation in innovative product development practices however is highly complicated. It often needs to be applied to immature prototypes, while at the same time users’ responses may greatly vary across different individuals and situations. This thesis has focused on methods and tools for inquiring into users’ experiences with interactive products. More specifically, it had three objectives: a) to conceptualize the notion of diversity in subjective judgments of users’ experiences with interactive products, b) to establish empirical evidence for the prevalence of diversity, and c) to provide a number of methodological tools for the study of diversity in the context of product development. Two critical sources of diversity in the context of users’ experiences with interactive products were identified and respective methodological solutions were proposed: a) understanding interpersonal diversity through personal attribute judgments, and b) understanding the dynamics of experience through experience narratives. Personal Attribute Judgments, and in particular, the Repertory Grid Technique, is proposed as an alternative to standardized psychometric scales, in measuring users’ responses to artifacts in the context of parallel design. It is argued that traditional approaches that rely on the a-priori definition of the measures by the researchers have at least two limitations. First, such approaches are inherently limited as researchers might fail to consider a given dimension as relevant for the given product and context, or they might simply lack validated measurement scales for a relevant dimension. Secondly, such approaches assume that participants are able to interpret and position a given statement that is defined by the researcher to their own context. Recent literature has challenged this assumption, suggesting that in certain cases participants are unable to interpret the personal relevance of the statement in their own context, and might instead employ shallow processing, that is respond to surface features of the language rather than attaching personal relevance to the question. In contrast, personal attributes are elicited from each individual respondent, instead of being a-priori imposed by the experimenter, and thus are supposed to be highly relevant to the individual. However, personal attributes require substantially more complex quantitative analysis procedures. It is illustrated that traditional analysis procedures fail to bring out the richness of the personal attribute judgments and two new Multi-Dimensional Scaling procedures that extract multiple complementary views from such datasets are proposed. An alternative approach for the measurement of the dynamics of experience over time is proposed that relies on a) the retrospective elicitation of idiosyncratic selfreports of one’s experiences with a product, the so-called experience narratives, and b) the extraction of generalized knowledge from these narratives through computational content analysis techniques. iScale, a tool that aims at increasing users’ accuracy and effectiveness in recalling their experiences with a product is proposed. iScale uses sketching in imposing a structured process in the reconstruction of one’s experiences from memory. Two different versions of iScale, each grounded in a distinct theory of how people reconstruct emotional experiences from memory, were developed and empirically tested. A computational approach for the extraction of generalized knowledge from experience narratives, that combines traditional coding procedures with computational approaches for assessing the semantic similarity between documents, is proposed and compared with traditional content analysis. Through these two methodological contributions, this thesis argues against averaging in the subjective evaluation of interactive products. It proposes the development of interactive tools that can assist designers in moving across multiple levels of abstractions of empirical data, as design-relevant knowledge might be found on all these levels