Energy-based Self-attentive Learning of Abstractive Communities for Spoken Language Understanding

Abstractive community detection is an important spoken language understanding task, whose goal is to group utterances in a conversation according to whether they can be jointly summarized by a common abstractive sentence. This paper provides a novel approach to this task. We first introduce a neural contextual utterance encoder featuring three types of self-attention mechanisms. We then train it using the siamese and triplet energy-based meta-architectures. Experiments on the AMI corpus show that our system outperforms multiple energy-based and non-energy based baselines from the state-of-the-art. Code and data are publicly available.Comment: Update baseline

Topic-Oriented Spoken Dialogue Summarization for Customer Service with Saliency-Aware Topic Modeling

In a customer service system, dialogue summarization can boost service efficiency by automatically creating summaries for long spoken dialogues in which customers and agents try to address issues about specific topics. In this work, we focus on topic-oriented dialogue summarization, which generates highly abstractive summaries that preserve the main ideas from dialogues. In spoken dialogues, abundant dialogue noise and common semantics could obscure the underlying informative content, making the general topic modeling approaches difficult to apply. In addition, for customer service, role-specific information matters and is an indispensable part of a summary. To effectively perform topic modeling on dialogues and capture multi-role information, in this work we propose a novel topic-augmented two-stage dialogue summarizer (TDS) jointly with a saliency-aware neural topic model (SATM) for topic-oriented summarization of customer service dialogues. Comprehensive studies on a real-world Chinese customer service dataset demonstrated the superiority of our method against several strong baselines.Comment: Accepted by AAAI 2021, 9 page