UVOS CLIENT MANUAL

UVOS CLIENT MANUA

Unpacking the client(s): constructions, positions and client–consultant dynamics

Research on management consultancy usually emphasizes the role and perspective of the consultants. Whilst important, consultants are only one element in a dynamic relationship involving both consultants and their clients. In much of the literature, the client is neglected, or is assumed to represent a distinct, immutable entity. In this paper, we argue that the client organisation is not uniform but is instead (like organisations generally) a more or less heterogeneous assemblage of actors, interests and inclinations involved in multiple and varied ways in consultancy projects. This paper draws upon three empirical cases and emphasizes three key aspects of clients in the context of consultancy projects: (a) client diversity, including, but not limited to diversity arising solely from (pre-)structured contact relations and interests; (b) processes of constructing ‘the client’ (including negotiation, conflict, and reconstruction) and the client identities which are thereby produced; and (c) the dynamics of client–consultant relations and how these influence the construction of multiple and perhaps contested client positions and identities

Lakeview Pantry Client Survey: Identifying Client Barriers and Needs

Lakeview Pantry on Chicago's north side is one of the largest pantries in the city. Like other organizations around the city, state, and nation that provide the basic necessity of food to hungry people, Lakeview Pantry continues to experience a greatly increased need for its food services.In light of this, Lakeview Pantry set out to explore the larger systems-level issues that push its clients to seek out the pantry in the first place. With the assistance of the Social IMPACT Research Center, Lakeview Pantry conducted a survey of 426 clients in November and December 2012.The survey helped Lakeview Pantry answer key questions -- what are the characteristics and experiences of their clients, and what challenges drive their need for services? The results of this client survey clearly illustrate that hunger and the need for food assistance are symptomatic of larger social problems: unemployment, underemployment, low education levels, unaffordable housing, income inadequacy, physical and mental health problems. As Lakeview Pantry uses IMPACT's survey findings to be data-informed and plan its future, they are now considering opportunities to not only continue to successfully help meet people's basic needs, but also engage in advocacy work to help move clients out of poverty and ensure that new people don't ever become hungry in the first place

AMC Native WebRTC Client

Traditional call center and telecommunication hardware is being replaced by thin, browser-based, cloud enabled web services. Industry standards for web based communication protocols, such as WebRTC, are being established. AMC needed to address this new technology, while maintaining a hybrid approach of server-based capabilities, taking advantage of the web-based communication channel, while broadcasting events to the Contact Canvas Server. Contact Canvas Agent Palette is the editing platform of the AMC adapter for Salesforce.com, allowing agents to communicate with customers through the AMC adapter/ Softphone. Using Agent Palette, the task was to integrate Video Chat using WebRTC into the AMC toolbar. Two agents use a peer-to-peer connection to establish communication with one another. The connected two can communicate through video chat which supports screen pop. The components that were provided and used were the AMC adapter for salesforce.com, the Agent Palette, and the salesforce.com Customer Relation Management (CRM) database. The AMC adapter is an HTML Softphone that can be used to voice enable salesforce.com, while Socket.io and Node.js were used to communicate with the server side. Eventually this video chat will advance to the point where communication will be established between agents and their customers.https://scholarscompass.vcu.edu/capstone/1162/thumbnail.jp

PSEUDONYMITY CLIENT INSTALLATION GUIDE

EMI Pseudonymity System provides users with a way to hide their true identity behind a pseudonymous identit

Client Empowerment and Quality Assurance

Measurements of quality in social care services in the UK have generally been concerned with regularly measuring performance in terms of Quality Indicators or Best Value reports. Although these quality measures quite often involve user satisfaction surveys, the methodology does not allow for the user to give a holistic response about the service they have received nor is there any sense of client empowerment around measuring quality in this way. What is not measured is the link between quality assurance, quality enhancement and client empowerment, nor whether empowerment is defined as a process, an intervention or an outcome. This paper utilises qualitative methodologies that enables users and carers to tell their own stories and suggests that client empowerment as a process is central to the future direction of quality assurance and quality enhancement policies in the UK and in an international context. These studies of users' and carers' experiences of care in the UK and Eastern Europe involved over 500 individuals utilising an approach that allowed them to explain their experiences of the public care sector from their own perspective (Dowling 1997). In one follow up study, parents of children with disabilities designed the research tool and were involved in disseminating the findings from the research to social care organisations and the Social Care Institute for Excellence, (a government research organisation to promote innovative research that involves users and carers) (Dowling and Dolan 2001). The UNICEF research (2005) aims to utilise users and carers' experiences and views of their care to contribute to governments' polices concerning child disability and follow up qualitative research to this study is currently progressing in Bosnia, Bulgaria and Latvia. Users of welfare services are the least powerful of groups in whichever country is being studied. In terms of age, gender, material resources, class, education, ethnicity and disability they are likely to be in the most excluded section of their society although professionals who work with them and the staff who organise and develop services are often under paid and have low status too. The quality of social care services is considered in relation to three crucial issues: How can quality be measured? How can social service users and carers contribute to a quality service? How can the quality of services be improved so that innovative, participative and ongoing measurement of quality in social care organisations are developed through user and carer partnerships with social care managers and staff