Um modelo de processos de gestão de federações de provedores de serviços de software

Dissertação (mestrado) - Universidade Federal de Santa Catarina, Centro Tecnológico, Programa de Pós-Graduação em Engenharia de Automação e Sistemas, Florianópolis, 2014.O desenvolvimento das TIs trouxe diversas mudanças na maneira como o software é desenvolvido e distribuído. A computação em nuvem é um dos motivos desta mudança, que propicia a distribuição de software não mais como produto e sim como serviço. Com isso, do ponto de vista de negócios, a necessidade de reuso e integração de serviços ampliou a adesão ao SOA, que facilita a interação dos serviços entre aplicações e empresas. Como grande parte da indústria deste ramo é movimentada pelas MPMEs, uma alternativa para busca do melhor aproveitamento das oportunidades de mercado é através das alianças estratégicas. Diversas abordagens são apresentadas na literatura, uma abordagem clássica bastante comum no contexto da cadeia de suprimentos são os arranjos produtivos locais (APL). Devido aos resultados trazidos pela globalização, as TICs impuseram profundas mudanças nos paradigmas organizacionais, favorecendo o estabelecimento de novas Redes Colaborativas, que são auxiliadas pela internet. Dentre as várias redes que existem com diferentes características e desdobramentos, o Ambiente de Criação de organizações Virtuais (ACV) busca facilitar o processo de criação de Organizações Virtuais (OVs) e sua finalidade é proporcionar uma aliança temporária para aproveitar uma oportunidade de negócios. Neste contexto é necessário tratar da gestão dessa colaboração, ou seja, saber o que fazer para colaborar e como manter essa colaboração. Para apoiar essa tarefa, nesta dissertação de mestrado foi desenvolvido um modelo de gestão de uma Federação de Provedores de Serviços de Software, para as empresas trabalharem colaborativamente a fim de prover serviços de software de maior valor agregado. Este modelo apresenta a gestão da Federação em diversos processos, de modo a enquadrar todos os requisitos necessários a sua manutenção. Os processos foram classificados conforme o ciclo de vida da Federação, e suas definições e objetivos foram também descritos. Para avaliar o modelo, houve uma interação com um grupo de especialistas através de um survey, cujo feedback atesta a relevância deste trabalho e a completude do modelo.Abstract : The IT development brought several changes in the way how software is developed and distributed. The cloud computing is one of the reasons of it by supporting the software distribution not as a product anymore, but as a service. In this way, at the business point of view, the need of software reuse and integration has increased the SOA adoption, which supports service interaction between applications and enterprises. Since most of the industry in this area is moved by SMEs, an alternative in order to better take the business opportunities is through strategic alliances. Several approaches are presented in the literature, a classical one very usual in the supply chain context are local productive arrangements. Due to the results brought by the globalization, the ICTs have imposed deeply changes into the organizational paradigms, it beneficiates the establishment of new Collaborative Networks, which is supported by the internet. Among various existent networks with distinct characteristics and endeavors, the Virtual Breeding Environment (VBE) seeks to assist the process of creation of Virtual Organizations (VOs) and your purpose is to provide a temporary alliance in order to take advantage of a business opportunity. In this regard it is necessary to deal with the management of collaboration, in other words, to know what to do to collaborate and how to maintain it. In order to support it, in this master?s thesis it was developed a model of management of a Federation of Software Service Providers, so that the enterprises work collaboratively to provide software service with higher value. This model presents the management of the Federation into processes, in a way to fit all the requirements needed to its maintenance. The processes were classified according to the Federation?s lifecycle, and its definitions and purposes were also described. To evaluate the model, there was an interaction with an expert group through a survey, whose feedback certifies the relevance of this work and the completeness of the model

Orchestrating the Dynamic Adaptation of Distributed Software with Process Technology

Software systems are becoming increasingly complex to develop, understand, analyze, validate, deploy, configure, manage and maintain. Much of that complexity is related to ensuring adequate quality levels to services provided by software systems after they are deployed in the field, in particular when those systems are built from and operated as a mix of proprietary and non-proprietary components. That translates to increasing costs and difficulties when trying to operate large-scale distributed software ensembles in a way that continuously guarantees satisfactory levels of service. A solution can be to exert some form of dynamic adaptation upon running software systems: dynamic adaptation can be defined as a set of automated and coordinated actions that aim at modifying the structure, behavior and performance of a target software system, at run time and without service interruption, typically in response to the occurrence of some condition(s). To achieve dynamic adaptation upon a given target software system, a set of capabilities, including monitoring, diagnostics, decision, actuation and coordination, must be put in place. This research addresses the automation of decision and coordination in the context of an end-to-end and externalized approach to dynamic adaptation, which allows to address as its targets legacy and component-based systems, as well as new systems developed from scratch. In this approach, adaptation provisions are superimposed by a separate software platform, which operates from the outside of and orthogonally to the target application as a whole; furthermore, a single adaptation possibly spans concerted interventions on a multiplicity of target components. To properly orchestrate those interventions, decentralized process technology is employed for describing, activating and coordinating the work of a cohort of software actuators, towards the intended end-to-end dynamic adaptation. The approach outlined above, has been implemented in a prototype, code-named Workflakes, within the Kinesthetics eXtreme project investigating externalized dynamic adaptation, carried out by the Programming Systems Laboratory of Columbia University, and has been employed in a set of diverse case studies. This dissertation discusses and evaluates the concept of process-based orchestration of dynamic adaptation and the Workflakes prototype on the basis of the results of those case studies

Building a Federation of Process Support Systems

The effort in software process support has focused so far on modeling and enacting processes. A certain amount of work has been done, but little has reached a satisfactory level of maturity and acceptance. In our opinion, this is due to the difficulty for a system to accommodate the very numerous aspects involved in software processes. A complete process support should cover topics ranging from low level tasks (like compiling) to organizational and strategic tasks. This includes process enhancement, resource management and control, cooperative work, etc. The environment must also be convenient for software engineers, team leaders, managers and so on; it must be able to describe details for efficient execution, and be high level for capturing, understanding, etc