Scheduling a multi class queue with many exponential servers: asymptotic optimality in heavy traffic

We consider the problem of scheduling a queueing system in which many statistically identical servers cater to several classes of impatient customers. Service times and impatience clocks are exponential while arrival processes are renewal. Our cost is an expected cumulative discounted function, linear or nonlinear, of appropriately normalized performance measures. As a special case, the cost per unit time can be a function of the number of customers waiting to be served in each class, the number actually being served, the abandonment rate, the delay experienced by customers, the number of idling servers, as well as certain combinations thereof. We study the system in an asymptotic heavy-traffic regime where the number of servers n and the offered load r are simultaneously scaled up and carefully balanced: n\approx r+\beta \sqrtr for some scalar \beta. This yields an operation that enjoys the benefits of both heavy traffic (high server utilization) and light traffic (high service levels.

Stationary Distribution Convergence of the Offered Waiting Processes for GI/GI/1+GI Queues in Heavy Traffic

A result of Ward and Glynn (2005) asserts that the sequence of scaled offered waiting time processes of the $GI/GI/1+GI$ queue converges weakly to a reflected Ornstein-Uhlenbeck process (ROU) in the positive real line, as the traffic intensity approaches one. As a consequence, the stationary distribution of a ROU process, which is a truncated normal, should approximate the scaled stationary distribution of the offered waiting time in a $GI/GI/1+GI$ queue; however, no such result has been proved. We prove the aforementioned convergence, and the convergence of the moments, in heavy traffic, thus resolving a question left open in Ward and Glynn (2005). In comparison to Kingman's classical result in Kingman (1961) showing that an exponential distribution approximates the scaled stationary offered waiting time distribution in a $GI/GI/1$ queue in heavy traffic, our result confirms that the addition of customer abandonment has a non-trivial effect on the queue stationary behavior.Comment: 29 page

Asymptotic optimality of maximum pressure policies in stochastic processing networks

We consider a class of stochastic processing networks. Assume that the networks satisfy a complete resource pooling condition. We prove that each maximum pressure policy asymptotically minimizes the workload process in a stochastic processing network in heavy traffic. We also show that, under each quadratic holding cost structure, there is a maximum pressure policy that asymptotically minimizes the holding cost. A key to the optimality proofs is to prove a state space collapse result and a heavy traffic limit theorem for the network processes under a maximum pressure policy. We extend a framework of Bramson [Queueing Systems Theory Appl. 30 (1998) 89--148] and Williams [Queueing Systems Theory Appl. 30 (1998b) 5--25] from the multiclass queueing network setting to the stochastic processing network setting to prove the state space collapse result and the heavy traffic limit theorem. The extension can be adapted to other studies of stochastic processing networks.Comment: Published in at http://dx.doi.org/10.1214/08-AAP522 the Annals of Applied Probability (http://www.imstat.org/aap/) by the Institute of Mathematical Statistics (http://www.imstat.org

Redundancy Scheduling with Locally Stable Compatibility Graphs

Redundancy scheduling is a popular concept to improve performance in parallel-server systems. In the baseline scenario any job can be handled equally well by any server, and is replicated to a fixed number of servers selected uniformly at random. Quite often however, there may be heterogeneity in job characteristics or server capabilities, and jobs can only be replicated to specific servers because of affinity relations or compatibility constraints. In order to capture such situations, we consider a scenario where jobs of various types are replicated to different subsets of servers as prescribed by a general compatibility graph. We exploit a product-form stationary distribution and weak local stability conditions to establish a state space collapse in heavy traffic. In this limiting regime, the parallel-server system with graph-based redundancy scheduling operates as a multi-class single-server system, achieving full resource pooling and exhibiting strong insensitivity to the underlying compatibility constraints.Comment: 28 pages, 4 figure

Queueing systems with many servers: Null controllability in heavy traffic

A queueing model has $J\ge2$ heterogeneous service stations, each consisting of many independent servers with identical capabilities. Customers of $I\ge2$ classes can be served at these stations at different rates, that depend on both the class and the station. A system administrator dynamically controls scheduling and routing. We study this model in the central limit theorem (or heavy traffic) regime proposed by Halfin and Whitt. We derive a diffusion model on $\mathbb {R}^I$ with a singular control term that describes the scaling limit of the queueing model. The singular term may be used to constrain the diffusion to lie in certain subsets of $\mathbb {R}^I$ at all times $t>0$. We say that the diffusion is null-controllable if it can be constrained to $\mathbb {X}_-$, the minimal closed subset of $\mathbb {R}^I$ containing all states of the prelimit queueing model for which all queues are empty. We give sufficient conditions for null controllability of the diffusion. Under these conditions we also show that an analogous, asymptotic result holds for the queueing model, by constructing control policies under which, for any given $0<\epsilon <T<\infty$, all queues in the system are kept empty on the time interval $[\epsilon, T]$, with probability approaching one. This introduces a new, unusual heavy traffic ``behavior'': On one hand, the system is critically loaded, in the sense that an increase in any of the external arrival rates at the ``fluid level'' results with an overloaded system. On the other hand, as far as queue lengths are concerned, the system behaves as if it is underloaded.Comment: Published at http://dx.doi.org/10.1214/105051606000000358 in the Annals of Applied Probability (http://www.imstat.org/aap/) by the Institute of Mathematical Statistics (http://www.imstat.org

A diffusion model of scheduling control in queueing systems with many servers

This paper studies a diffusion model that arises as the limit of a queueing system scheduling problem in the asymptotic heavy traffic regime of Halfin and Whitt. The queueing system consists of several customer classes and many servers working in parallel, grouped in several stations. Servers in different stations offer service to customers of each class at possibly different rates. The control corresponds to selecting what customer class each server serves at each time. The diffusion control problem does not seem to have explicit solutions and therefore a characterization of optimal solutions via the Hamilton-Jacobi-Bellman equation is addressed. Our main result is the existence and uniqueness of solutions of the equation. Since the model is set on an unbounded domain and the cost per unit time is unbounded, the analysis requires estimates on the state process that are subexponential in the time variable. In establishing these estimates, a key role is played by an integral formula that relates queue length and idle time processes, which may be of independent interest.Comment: Published at http://dx.doi.org/10.1214/105051604000000963 in the Annals of Applied Probability (http://www.imstat.org/aap/) by the Institute of Mathematical Statistics (http://www.imstat.org