M-government Adoption Research Trends: A Systematic Review

Mobile government adoption is a relatively new area in the field of information systems which has only started to attract research attention. This paper presents a review of m-government adoption to investigate its current and future research directions. This paper reviews 30 studies that were published in scientific journals and conferences during the last five years on the topic of m-government. It analyzes the research in terms of research methodology, theories, stakeholders, limitations and recommendations. Results of this paper indicate that the quantitative approach is the most commonly used methodology and the Technology Acceptance Model is the most prevalent theory used in m-government research. A majority of reported limitations of the published research are related to samples and generalizability. Following an analysis of the results, more focus on stakeholders’ roles in m-government adoption is suggested and this is believed to be a significant agenda of future research in this area

Consumer use of mobile banking (M-Banking) in Saudi Arabia: Towards an integrated model

YesMobile banking is one of the most promising technologies that has emerged in recent years and could prove to have considerable value to both banks and customers. Thus, this study recognises the need to test the main factors that could predict the use of mobile banking as well as how using such a system could contribute to both customer satisfaction and customer loyalty. The conceptual model of this study combines two models (i.e. UTAUT2 and the D&M IS Success Model). A questionnaire survey was conducted to collect the required data from convenience sampling of Saudi bank customers. The main factors – performance expectancy, price value, facilitating conditions, hedonic motivation, habit, system quality and service quality – were found to have a significant impact on actual use behaviour. This study was cross-sectional, therefore future studies should implement longitudinal studies in order to re-collect the findings. Further, this study adopted convenience sampling of Saudi M-Banking users. This may adversely impact the issue of generalisability to the whole population. The gap in the M-Banking literature in Saudi Arabia would be bridged by proposing a comprehensive conceptual model that scrupulously clarifies the use of M-Banking from the perspective of Saudi users. Furthermore, this study would consider the adoption of numeric data in order to inferentially analyse them using SEM. This in turn would assist in generalising the findings to the whole Saudi population

Assessing Consumers’ Intention to Adopt Mobile Internet Services in the Kingdom of Saudi Arabia

This study was conducted with intention to provide a further understanding about the most predictive factors that could shape the customers’ intention to adopt Mobile Internet services in the Kingdom of Saudi Arabia. Thus, and according to critical reviewing of the main body of literature over the relevant area, researchers were able to identify four main factors that could have impact on the behavioural intention. These factors are performance expectancy, effort expectancy, hedonic motivation, and awareness that all are proposed in the same conceptual model of the current study. The current study data was collected from three main cities in Saudi Arabia (Jeddah, Riyadh and Dammam). Then structural equation modelling using AMOS was adopted to examine the proposed model and verify the research hypotheses. Statistical results largely supported the factors included as all of these factors have a significant influence on the customers’ intention to adopt Mobile Internet services. Hopefully, such results will provide accurate clues for designers and practitioners to focus more on the most important aspects that attract attention from customers in the Kingdom of Saudi Arabia