Triggers And Tweets: Implicit Aspect-Based Sentiment And Emotion Analysis Of Community Chatter Relevant To Education Post-Covid-19

This research proposes a well-being analytical framework using social media chatter data. The proposed framework infers analytics and provides insights into the public\u27s well-being relevant to education throughout and post the COVID-19 pandemic through a comprehensive Emotion and Aspect-based Sentiment Analysis (ABSA). Moreover, this research aims to examine the variability in emotions of students, parents, and faculty toward the e-learning process over time and across different locations. The proposed framework curates Twitter chatter data relevant to the education sector, identifies tweets with the sentiment, and then identifies the exact emotion and emotional triggers associated with those feelings through implicit ABSA. The produced analytics are then factored by location and time to provide more comprehensive insights that aim to assist the decision-makers and personnel in the educational sector enhance and adapt the educational process during and following the pandemic and looking toward the future. The experimental results for emotion classification show that the Linear Support Vector Classifier (SVC) outperformed other classifiers in terms of overall accuracy, precision, recall, and F-measure of 91%. Moreover, the Logistic Regression classifier outperformed all other classifiers in terms of overall accuracy, recall, an F-measure of 81%, and precision of 83% for aspect classification. In online experiments using UAE COVID-19 education-related data, the analytics show high relevance with the public concerns around the education process that were reported during the experiment\u27s timeframe

Selected Computing Research Papers Volume 7 June 2018

Contents Critical Evaluation of Arabic Sentimental Analysis and Their Accuracy on Microblogs (Maha Al-Sakran) Evaluating Current Research on Psychometric Factors Affecting Teachers in ICT Integration (Daniel Otieno Aoko) A Critical Analysis of Current Measures for Preventing Use of Fraudulent Resources in Cloud Computing (Grant Bulman) An Analytical Assessment of Modern Human Robot Interaction Systems (Dominic Button) Critical Evaluation of Current Power Management Methods Used in Mobile Devices (One Lekula) A Critical Evaluation of Current Face Recognition Systems Research Aimed at Improving Accuracy for Class Attendance (Gladys B. Mogotsi) Usability of E-commerce Website Based on Perceived Homepage Visual Aesthetics (Mercy Ochiel) An Overview Investigation of Reducing the Impact of DDOS Attacks on Cloud Computing within Organisations (Jabed Rahman) Critical Analysis of Online Verification Techniques in Internet Banking Transactions (Fredrick Tshane

Sentiment Analysis of Textual Content in Social Networks. From Hand-Crafted to Deep Learning-Based Models

Aquesta tesi proposa diversos mètodes avançats per analitzar automàticament el contingut textual compartit a les xarxes socials i identificar les opinions, emocions i sentiments a diferents nivells d’anàlisi i en diferents idiomes. Comencem proposant un sistema d’anàlisi de sentiments, anomenat SentiRich, basat en un conjunt ric d’atributs, inclosa la informació extreta de lèxics de sentiments i models de word embedding pre-entrenats. A continuació, proposem un sistema basat en Xarxes Neurals Convolucionals i regressors XGboost per resoldre una sèrie de tasques d’anàlisi de sentiments i emocions a Twitter. Aquestes tasques van des de les tasques típiques d’anàlisi de sentiments fins a determinar automàticament la intensitat d’una emoció (com ara alegria, por, ira, etc.) i la intensitat del sentiment dels autors a partir dels seus tweets. També proposem un nou sistema basat en Deep Learning per solucionar el problema de classificació de les emocions múltiples a Twitter. A més, es va considerar el problema de l’anàlisi del sentiment depenent de l’objectiu. Per a aquest propòsit, proposem un sistema basat en Deep Learning que identifica i extreu l'objectiu dels tweets. Tot i que alguns idiomes, com l’anglès, disposen d’una àmplia gamma de recursos per permetre l’anàlisi del sentiment, a la majoria de llenguatges els hi manca. Per tant, utilitzem la tècnica d'anàlisi de sentiments entre idiomes per desenvolupar un sistema nou, multilingüe i basat en Deep Learning per a llenguatges amb pocs recursos lingüístics. Proposem combinar l’ajuda a la presa de decisions multi-criteri i anàlisis de sentiments per desenvolupar un sistema que permeti als usuaris la possibilitat d’explotar tant les opinions com les seves preferències en el procés de classificació d’alternatives. Finalment, vam aplicar els sistemes desenvolupats al camp de la comunicació de les marques de destinació a través de les xarxes socials. Amb aquesta finalitat, hem recollit tweets de persones locals, visitants i els gabinets oficials de Turisme de diferents destinacions turístiques i es van analitzar les opinions i les emocions compartides en ells. En general, els mètodes proposats en aquesta tesi milloren el rendiment dels enfocaments d’última generació i mostren troballes apassionants.Esta tesis propone varios métodos avanzados para analizar automáticamente el contenido textual compartido en las redes sociales e identificar opiniones, emociones y sentimientos, en diferentes niveles de análisis y en diferentes idiomas. Comenzamos proponiendo un sistema de análisis de sentimientos, llamado SentiRich, que está basado en un conjunto rico de características, que incluyen la información extraída de léxicos de sentimientos y modelos de word embedding previamente entrenados. Luego, proponemos un sistema basado en redes neuronales convolucionales y regresores XGboost para resolver una variedad de tareas de análisis de sentimientos y emociones en Twitter. Estas tareas van desde las típicas tareas de análisis de sentimientos hasta la determinación automática de la intensidad de una emoción (como alegría, miedo, ira, etc.) y la intensidad del sentimiento de los autores de los tweets. También proponemos un novedoso sistema basado en Deep Learning para abordar el problema de clasificación de emociones múltiples en Twitter. Además, consideramos el problema del análisis de sentimientos dependiente del objetivo. Para este propósito, proponemos un sistema basado en Deep Learning que identifica y extrae el objetivo de los tweets. Si bien algunos idiomas, como el inglés, tienen una amplia gama de recursos para permitir el análisis de sentimientos, la mayoría de los idiomas carecen de ellos. Por lo tanto, utilizamos la técnica de Análisis de Sentimiento Inter-lingual para desarrollar un sistema novedoso, multilingüe y basado en Deep Learning para los lenguajes con pocos recursos lingüísticos. Proponemos combinar la Ayuda a la Toma de Decisiones Multi-criterio y el análisis de sentimientos para desarrollar un sistema que brinde a los usuarios la capacidad de explotar las opiniones junto con sus preferencias en el proceso de clasificación de alternativas. Finalmente, aplicamos los sistemas desarrollados al campo de la comunicación de las marcas de destino a través de las redes sociales. Con este fin, recopilamos tweets de personas locales, visitantes, y gabinetes oficiales de Turismo de diferentes destinos turísticos y analizamos las opiniones y las emociones compartidas en ellos. En general, los métodos propuestos en esta tesis mejoran el rendimiento de los enfoques de vanguardia y muestran hallazgos interesa.This thesis proposes several advanced methods to automatically analyse textual content shared on social networks and identify people’ opinions, emotions and feelings at a different level of analysis and in different languages. We start by proposing a sentiment analysis system, called SentiRich, based on a set of rich features, including the information extracted from sentiment lexicons and pre-trained word embedding models. Then, we propose an ensemble system based on Convolutional Neural Networks and XGboost regressors to solve an array of sentiment and emotion analysis tasks on Twitter. These tasks range from the typical sentiment analysis tasks, to automatically determining the intensity of an emotion (such as joy, fear, anger, etc.) and the intensity of sentiment (aka valence) of the authors from their tweets. We also propose a novel Deep Learning-based system to address the multiple emotion classification problem on Twitter. Moreover, we considered the problem of target-dependent sentiment analysis. For this purpose, we propose a Deep Learning-based system that identifies and extracts the target of the tweets. While some languages, such as English, have a vast array of resources to enable sentiment analysis, most low-resource languages lack them. So, we utilise the Cross-lingual Sentiment Analysis technique to develop a novel, multi-lingual and Deep Learning-based system for low resource languages. We propose to combine Multi-Criteria Decision Aid and sentiment analysis to develop a system that gives users the ability to exploit reviews alongside their preferences in the process of alternatives ranking. Finally, we applied the developed systems to the field of communication of destination brands through social networks. To this end, we collected tweets of local people, visitors, and official brand destination offices from different tourist destinations and analysed the opinions and the emotions shared in these tweets

A FRAMEWORK FOR ARABIC SENTIMENT ANALYSIS USING MACHINE LEARNING CLASSIFIERS

International audienceIn recent years, the use of Internet and online comments, expressed in natural language text, have increased significantly. However, it is difficult for humans to read all these comments and classify them appropriately. Consequently, an automatic approach is required to classify the unstructured data. In this paper, we propose a framework for Arabic language comprising of three steps: pre-processing, feature extraction and machine learning classification. The main aim of the proposed framework is to exploit the combination of different Arabic linguistic features. We evaluate the framework using two benchmark Arabic tweets datasets (ASTD, ATA), which enable sentiment polarity detection in general Arabic and Jordanian dialects. Comparative simulation results show that machine learning classifiers such as Support Vector Machine (SVM), Naive Bayes, MultiLayer Perceptron (MLP) and Logistic Regression-based produce the best performance by using a combination of n-gram features from Arabic tweets datasets. Finally, we evaluate the performance of our proposed framework using an Ensemble classifier approach, with promising results