Learning systemic management practice

Systems thinking has been proposed as an answer to the question of how management practitioners can best equip themselves to tackle the complexity of management practice. As a body of work intended to transcend disciplinary silos, systems thinking pursues the ideal of generating comprehensive descriptions of real situations. It seeks to do this by embracing a variety of systems approaches and ideas to explain patterns and hypothesise causes of observable empirical events. As systems thinking is a diverse field, there are many knowledge areas and perspectives available to programme designers to facilitate teaching and the learning of systems thinking for management practice. The purpose of this study is to examine students' experience of learning events in the context of an interdisciplinary course designed for the development of management practice through systems thinking. Data was collected from three cohorts of students by observing lectures and class-based group work; and conducting interviews using conversational repertory grid techniques. The interview responses were analysed using grounded theory principles. Based on the findings derived from this qualitative analysis, the process of learning of systems thinking is outlined as a practice involving the selection and interpretation of events which evolve from the starting out phase, where students become interested in learning, and then outlines progress through the phases of assimilation and, changes in knowledge, culminating in more complex learning phases described as integration and adaptation. The synthesis of these phenomena as a theory provided an answer to the primary research objective of investigating how students experience learning events designed to develop systemic management practice. Critical realism, following Bhaskar's philosophy, is used to frame explanations to extend the grounded theory analysis, seeking to account for generative mechanisms that enable and constrain student experience with respect to systems thinking development. As a secondary contribution, this informed the identification of possible mechanisms and emergent properties at the level of the course through an analytical separation of the academic and work environments. These included the discourse of the context of application, academic discourse and professional identity. In combination, these findings make a contribution to understanding the learning of systemic management practice. In addition, applications for this research are suggested for educators, managers and organisations. These applications include: 1) a framework to help educators design meaningful experiences for learners; 2) a basis for understanding what constitutes systemic management practice and explaining differential development; 3) establishment of a basis for understanding what is needed for organisations to support the development of systemic management practice

Knowledge transfer across cultural boundaries in the global economy based on the model of travel of ideas exemplified by the quality transfer in car manufacture from West Europe to Poland

A thesis submitted for the degree of Doctor of Philosophy of the University of LutonThe idea of quality has travelled globally for many years as a result of globalisation (Crosby, 1979; Deming, 1989). It has become a key factor of increased competition in the global economy, which led to the attempts of international companies to transfer quality to different locations and cultures in order to achieve high-quality standards globally. Car manufacture became an important field for the international knowledge transfer. A quest to achieve high quality in car manufacturing has travelled along various management tools and production models since 1911 (Tolliday, 1998) and after 1990 it also began to travel to Eastern Europe, including Poland. The concept of quality in car manufacture in Poland is a good example of an idea that was successfully translated. Due to the absence of research on this topic it was chosen as a subject for this study. Henceforth, this thesis investigated the travel of the idea of quality in the car manufacturing industry, from Western Europe to Poland. The research explored the process by which this idea was negotiated within General Motors company, in particular its two plants -Vauxhall Luton in the UK and Opel Polska in Poland. A group of 30 managers involved in the knowledge transfer between these two locations were interviewed by means of ethnographic and the Repertory Grid techniques. A combination of these two methods contributed to our knowledge about the possible methods that can assist the exploration of the organisational cultures and values embedded in them. Additionally, the application of this methodological approach gave us an insight into the Resistance to Change phenomenon and possible factors behind it. The thesis identified reverse translation as an important area for future research. Reverse translation may be equally important as the forward process (Boyer et al, 1998), and in this study we argued that the initial research, prior to reverse translation and the identification of the appropriate type of RD to be implemented, can play a crucial role in the outcome of this process

The availability, applicability and utility of information systems engineering standards in South African higher education

Philosophiae Doctor - PhDHigher education institutions in South Africa have invested heavily in information technology and information systems, with variable outcomes. Organisations in other sectors, such as engineering, the defence industry, public administration and business, have developed and adopted standards and guides to good practice for the development and operation of software-based systems. In the history of standards-making there was an early vision of the need to extend standardisation beyond software engineering into the world that acquires and uses systems, and yet the overall scope of available standards is still limited. Seeing slow progress in the international committees that develop nationally-endorsed standards (such as ISO-IEC/JTC1/SC7) practitioner communities moved to develop good practice guides such as COBIT and ITIL, that have found considerable interest in progressive organisations. Hence a range of potential guidance is available. In order to assess the extent to which standards and good practice guides might assist higher education, the four tertiary institutions in the Western Cape were approached and a representative range of academic, administrative and managerial individuals agreed to contribute to the study as respondents. Interviews were organised in two parts: the first an open conversation about their involvement with systems, and the second a structured examination of systems-related events that they considered significant. By inspection of those events, bipolar scales were developed by which respondents were able to characterise events (for example as ‘challenging’ or ‘easy’, or as ‘functional’ or ‘dysfunctional’). Respondents rated events on those scales. Repertory Grid analysis was applied so as to investigate which scales correlated with event success. 30 scales (out of 170) proved to be adequately correlated with success, and by principal component analysis they were combined to form nine ‘success scale’ groups, indicating nine areas where the deployment of standards or good practice guides might be expected to lead to more effective use of improved information systems. The study adopted an abductive approach to the work, keeping open the question of what might be the contribution to knowledge. In the event, a new Reference Model emerged from the data analysis that contributes to the effective choice and management of standards and good practice guides .A review of available standards and good practice guides using the new Reference Model concludes that the good practice guides are more applicable than the internationally developed standards, and in some areas management models and frameworks have a contribution to make. The utility of standards, good practice guides and management models will depend on the circumstances and context of use, which are extremely variable. A portfolio approach to the management of information systems provides a means to deal with that variability. It is further found that the IMBOK1 can be used to assess the linkages between information technology, information systems, business processes, business benefits and business strategy. The new Reference Model has a role to play in resolving the need for standards in the four junctions between those five IMBOK domains. Selected standards are assessed in that way, and an illustrative commentary is provided showing how projects and other systems-related initiatives can be assessed using the new Reference Model and the IMBOK.Carnegie Corporation of New Yor

A framework for developing citizen-centric e-government applications in developing countries: The design-reality gap in Uganda

Philosophiae Doctor - PhDE-government should be at the heart of service delivery in developing countries if the life of citizens, especially the socially and economically marginalised, is to be improved. Often in developing contexts, citizens have been treated as recipients of such interventions, in a top-down approach from central governments, resulting in the non-use of such interventions. A situation of non-use of e-services results in wastage of the public fiscus. The extant literature points to a number of underlying causes of the problem. One such problem is the “Design-Reality Gap.

The leadership role of head of department at university

Leadership is a problematic topic at universities and it is therefore difficult to isolate a leadership theory that is applicable to Heads of Department (HODs). The manner in which HODs construe their leadership roles is the focus of this research project and the study is conducted from a constructivist perspective The university context in which HODs lead is explored in the literature overview. Definitions of leadership, general leadership theories and leadership issues in academe are investigated. The research findings are integrated into a leadership model for HODs, consisting of constructs (leadership behaviours, actions and values) and elements (leadership situations). The following contributions are made by the study: * The variety roles an HOD has to fulfil is confirmed by the study. However, this study indicates that leadership is interwoven with everything an HOD undertakes. * HODs construct their roles uniquely, but in general terms most HODs consider academic and scholarly work (own and that of the department) as part of the leadership role they fulfil. Leadership at HOD level at university incorporates both managerial and leadership ideas. * HODs consider their leadership environment to have qualities of the following known university environments: collegial, enterprise, bureaucratic and corporate. * This study identifies eight leadership themes with reference to the leadership role of an HOD at university; providing academic guidance, being a figurehead, determining the strategy and positioning the department, liaising with internal and external stakeholders, being a change agent, being a general manager, and being involved in student and staff relations. The following leadership themes can be added to the current body of literature: being a figurehead, own scholarly profile, as well as being involved in staff and student relations. Leadership at academic departments is at the heart of everything in which an HOD is involved. Leadership is thus becoming indispensable at academic departments at university.Industrial and Organisational Psychology)D. Com. (Consulting Psychology

Making the Grade : An Investigation into the Creation and Meaning of Grades in University EFL Classrooms in Japan

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