Enhancing User Trust in Cloud Computing Applications

Despite the surge in activity and interest in cloud computing, there are significant and persistent concerns about cloud computing, particularly with regard to trusting the cloud platform in terms of confidentiality, integrity and availability of user data stored through these applications. These factors are significant in determining trust in cloud computing and thus provide the foundation for this paper. The significant role that trust plays in use of cloud computing was considered in relation to various trust related models, theories and frameworks. The available trust models, frameworks and cloud computing adoption strategies focus on cost reduction and the various benefits that are associated with migrating to the cloud. This paper focused on the lack of user trust in cloud computing applications, and strategies of enhancing user trust with reference to the Proposed Trust Model by Mayer, Davis, and Schoorman, (1995) and the Confidentiality, Integrity, Availability (CIA) Triad. A questionnaire was used as the means of gathering data on trust related perceptions of the use of cloud computing. An initial cloud computing adoption model was proposed based on key portions of cloud computing literature that was explored, combined and expected to enhance trust in cloud computing. This initial model was an important foundation for the establishment of the Critical Success Factors (CSFs) and thereafter the framework to enhance user trust in cloud computing applications

Towards a framework for enhancing user trust in cloud computing

Cloud computing is one of the latest appealing technological trends to emerge in the Information Technology (IT) industry. However, despite the surge in activity and interest, there are significant and persistent concerns about cloud computing, particularly with regard to trusting the platform in terms of confidentiality, integrity and availability of user data stored through these applications. These factors are significant in determining trust in cloud computing and thus provide the foundation for this study. The significant role that trust plays in the use of cloud computing was considered in relation to various trust models, theories and frameworks. Cloud computing is still considered to be a new technology in the business world, therefore minimal work and academic research has been done on enhancing trust in cloud computing. Academic research which focuses on the adoption of cloud computing and, in particular, the building of user trust has been minimal. The available trust models, frameworks and cloud computing adoption strategies that exist mainly focus on cost reduction and the various benefits that are associated with migrating to a cloud computing platform. Available work on cloud computing does not provide clear guidelines for establishing user trust in a cloud computing application. The issue of establishing a reliable trust context for data and security within cloud computing is, up to this point, not well defined. This study investigates the impact that a lack of user trust has on the use of cloud computing. Strategies for enhancing user trust in cloud computing are required to overcome the data security concerns. This study focused on establishing methods to enhance user trust in cloud computing applications through the theoretical contributions of the Proposed Trust Model by Mayer, Davis, and Schoorman (1995) and the Confidentiality, Integrity, Availability (CIA) Triad by Steichen (2010). A questionnaire was used as a means of gathering data on trust-related perceptions of the use of cloud computing. The findings of this questionnaire administered to users and potential users of cloud computing applications are reported in this study. The questionnaire primarily investigates key concerns which result in self-moderation of cloud computing use and factors which would improve trust in cloud computing. Additionally, results relating to user awareness of potential confidentiality, integrity and availability risks are described. An initial cloud computing adoption model was proposed based on a content analysis of existing cloud computing literature. This initial model, empirically tested through the questionnaire, was an important foundation for the establishment of the Critical Success Factors (CSFs) and therefore the framework to enhance user trust in cloud computing applications. The framework proposed by this study aims to assist new cloud computing users to determine the appropriateness of a cloud computing service, thereby enhancing their trust in cloud computing applications