Answer Ranking for Product-Related Questions via Multiple Semantic Relations Modeling

Many E-commerce sites now offer product-specific question answering platforms for users to communicate with each other by posting and answering questions during online shopping. However, the multiple answers provided by ordinary users usually vary diversely in their qualities and thus need to be appropriately ranked for each question to improve user satisfaction. It can be observed that product reviews usually provide useful information for a given question, and thus can assist the ranking process. In this paper, we investigate the answer ranking problem for product-related questions, with the relevant reviews treated as auxiliary information that can be exploited for facilitating the ranking. We propose an answer ranking model named MUSE which carefully models multiple semantic relations among the question, answers, and relevant reviews. Specifically, MUSE constructs a multi-semantic relation graph with the question, each answer, and each review snippet as nodes. Then a customized graph convolutional neural network is designed for explicitly modeling the semantic relevance between the question and answers, the content consistency among answers, and the textual entailment between answers and reviews. Extensive experiments on real-world E-commerce datasets across three product categories show that our proposed model achieves superior performance on the concerned answer ranking task.Comment: Accepted by SIGIR 202

Cross-Language Question Re-Ranking

We study how to find relevant questions in community forums when the language of the new questions is different from that of the existing questions in the forum. In particular, we explore the Arabic-English language pair. We compare a kernel-based system with a feed-forward neural network in a scenario where a large parallel corpus is available for training a machine translation system, bilingual dictionaries, and cross-language word embeddings. We observe that both approaches degrade the performance of the system when working on the translated text, especially the kernel-based system, which depends heavily on a syntactic kernel. We address this issue using a cross-language tree kernel, which compares the original Arabic tree to the English trees of the related questions. We show that this kernel almost closes the performance gap with respect to the monolingual system. On the neural network side, we use the parallel corpus to train cross-language embeddings, which we then use to represent the Arabic input and the English related questions in the same space. The results also improve to close to those of the monolingual neural network. Overall, the kernel system shows a better performance compared to the neural network in all cases.Comment: SIGIR-2017; Community Question Answering; Cross-language Approaches; Question Retrieval; Kernel-based Methods; Neural Networks; Distributed Representation

Latent Relational Metric Learning via Memory-based Attention for Collaborative Ranking

This paper proposes a new neural architecture for collaborative ranking with implicit feedback. Our model, LRML (\textit{Latent Relational Metric Learning}) is a novel metric learning approach for recommendation. More specifically, instead of simple push-pull mechanisms between user and item pairs, we propose to learn latent relations that describe each user item interaction. This helps to alleviate the potential geometric inflexibility of existing metric learing approaches. This enables not only better performance but also a greater extent of modeling capability, allowing our model to scale to a larger number of interactions. In order to do so, we employ a augmented memory module and learn to attend over these memory blocks to construct latent relations. The memory-based attention module is controlled by the user-item interaction, making the learned relation vector specific to each user-item pair. Hence, this can be interpreted as learning an exclusive and optimal relational translation for each user-item interaction. The proposed architecture demonstrates the state-of-the-art performance across multiple recommendation benchmarks. LRML outperforms other metric learning models by $6\%-7.5\%$ in terms of Hits@10 and nDCG@10 on large datasets such as Netflix and MovieLens20M. Moreover, qualitative studies also demonstrate evidence that our proposed model is able to infer and encode explicit sentiment, temporal and attribute information despite being only trained on implicit feedback. As such, this ascertains the ability of LRML to uncover hidden relational structure within implicit datasets.Comment: WWW 201

Neural Architecture for Question Answering Using a Knowledge Graph and Web Corpus

In Web search, entity-seeking queries often trigger a special Question Answering (QA) system. It may use a parser to interpret the question to a structured query, execute that on a knowledge graph (KG), and return direct entity responses. QA systems based on precise parsing tend to be brittle: minor syntax variations may dramatically change the response. Moreover, KG coverage is patchy. At the other extreme, a large corpus may provide broader coverage, but in an unstructured, unreliable form. We present AQQUCN, a QA system that gracefully combines KG and corpus evidence. AQQUCN accepts a broad spectrum of query syntax, between well-formed questions to short `telegraphic' keyword sequences. In the face of inherent query ambiguities, AQQUCN aggregates signals from KGs and large corpora to directly rank KG entities, rather than commit to one semantic interpretation of the query. AQQUCN models the ideal interpretation as an unobservable or latent variable. Interpretations and candidate entity responses are scored as pairs, by combining signals from multiple convolutional networks that operate collectively on the query, KG and corpus. On four public query workloads, amounting to over 8,000 queries with diverse query syntax, we see 5--16% absolute improvement in mean average precision (MAP), compared to the entity ranking performance of recent systems. Our system is also competitive at entity set retrieval, almost doubling F1 scores for challenging short queries.Comment: Accepted to Information Retrieval Journa