Effectiveness of Corporate Social Media Activities to Increase Relational Outcomes

This study applies social media analytics to investigate the impact of different corporate social media activities on user word of mouth and attitudinal loyalty. We conduct a multilevel analysis of approximately 5 million tweets regarding the main Twitter accounts of 28 large global companies. We empirically identify different social media activities in terms of social media management strategies (using social media management tools or the web-frontend client), account types (broadcasting or receiving information), and communicative approaches (conversational or disseminative). We find positive effects of social media management tools, broadcasting accounts, and conversational communication on public perception

Identifying communicator roles in Twitter

Twitter has redefined the way social activities can be coordinated; used for mobilizing people during natural disasters, studying health epidemics, and recently, as a communication platform during social and political change. As a large scale system, the volume of data transmitted per day presents Twitter users with a problem: how can valuable content be distilled from the back chatter, how can the providers of valuable information be promoted, and ultimately how can influential individuals be identified?To tackle this, we have developed a model based upon the Twitter message exchange which enables us to analyze conversations around specific topics and identify key players in a conversation. A working implementation of the model helps categorize Twitter users by specific roles based on their dynamic communication behavior rather than an analysis of their static friendship network. This provides a method of identifying users who are potentially producers or distributers of valuable knowledge

Emergence, Evolution and Scaling of Online Social Networks

This work was partially supported by AFOSR under Grant No. FA9550-10-1-0083, NSF under Grant No. CDI-1026710, NSF of China under Grants Nos. 61473060 and 11275003, and NBRPC under Grant No. 2010CB731403. The funders had no role in study design, data collection and analysis, decision to publish, or preparation of the manuscript.Peer reviewedPublisher PD

Why Do Cascade Sizes Follow a Power-Law?

We introduce random directed acyclic graph and use it to model the information diffusion network. Subsequently, we analyze the cascade generation model (CGM) introduced by Leskovec et al. [19]. Until now only empirical studies of this model were done. In this paper, we present the first theoretical proof that the sizes of cascades generated by the CGM follow the power-law distribution, which is consistent with multiple empirical analysis of the large social networks. We compared the assumptions of our model with the Twitter social network and tested the goodness of approximation.Comment: 8 pages, 7 figures, accepted to WWW 201