Knowledge transfer in a tourism destination: the effects of a network structure

Tourism destinations have a necessity to innovate to remain competitive in an increasingly global environment. A pre-requisite for innovation is the understanding of how destinations source, share and use knowledge. This conceptual paper examines the nature of networks and how their analysis can shed light upon the processes of knowledge sharing in destinations as they strive to innovate. The paper conceptualizes destinations as networks of connected organizations, both public and private, each of which can be considered as a destination stakeholder. In network theory they represent the nodes within the system. The paper shows how epidemic diffusion models can act as an analogy for knowledge communication and transfer within a destination network. These models can be combined with other approaches to network analysis to shed light on how destination networks operate, and how they can be optimized with policy intervention to deliver innovative and competitive destinations. The paper closes with a practical tourism example taken from the Italian destination of Elba. Using numerical simulations the case demonstrates how the Elba network can be optimized. Overall this paper demonstrates the considerable utility of network analysis for tourism in delivering destination competitiveness.Comment: 15 pages, 2 figures, 2 tables. Forthcoming in: The Service Industries Journal, vol. 30, n. 8, 2010. Special Issue on: Advances in service network analysis v2: addeded and corrected reference

High-Tech Urban Agriculture in Amsterdam : An Actor Network Analysis

The agriculture and horticulture sector in the Netherlands is one of the most productive in the world. Although the sector is one of the most advanced and intense agricultural production systems worldwide, it faces challenges, such as climate change and environmental and social unsustainability of industrial production. To overcome these challenges, alternative food production initiatives have emerged, especially in large cities such as Amsterdam. Some initiatives involve producing food in the urban environment, supported by new technologies and practices, so-called high-tech urban agriculture (HTUA). These initiatives make cultivation of plants inside and on top of buildings possible and increase green spaces in urban areas. The emerging agricultural technologies are creating new business environments that are shape d by technology developers (e.g., suppliers of horticultural light emitting diodes (LED) and control environment systems) and developers of alternative food production practices (e.g., HTUA start-ups). However, research shows that the uptake of these technological innovations in urban planning processes is problematic. Therefore, this research analyzes the barriers that local government planners and HTUA developers are facing in the embedding of HTUA in urban planning processes, using the city of Amsterdam as a case study. This study draws on actor-network theory (ANT) to analyze the interactions between planners, technologies, technology developers and developers of alternative food production practices. Several concepts of ANT are integrated into a multi-level perspective on sustainability transitions (MLP) to create a new theoretical framework that can explain how interactions between technologies and planning actors transform the incumbent social\u2013technical regime. The configuration of interactions between social and material entities in technology development and adoption processes in Amsterdam is analyzed through the lens of this theoretical framework. The data in this study were gathered by tracing actors and their connections by using ethnographic research methods. In the course of the integration of new technologies into urban planning practices, gaps between technologies, technology developers, and planning actors have been identified. The results of this study show a lacking connection between planning actors and technology developers, although planning actors do interact with developers of alternative food production practices. These interactions are influenced by agency of artefacts such as visualizations of the future projects. The paper concludes that for the utilization of emerging technologies for sustainability transition of cities, the existing gap between technology developers and planning actors needs to be bridged through the integration of technology development visions in urban agendas and planning processe

Business model requirements and challenges in the mobile telecommunication sector

The telecommunications business is undergoing a critical revolution, driven by innovative technologies, globalization, and deregulation. Cellular networks and telecommunications bring radical changes to the way telecom businesses are conducted. Globalization, on the other hand, is tearing down legacy barriers and forcing monopolistic national carriers to compete internationally. Moreover, the noticeable progress of many countries towards deregulation coupled with liberalization is significantly increasing telecom market power and allowing severe competition. The implications of this transition have changed the business rules of the telecom industry. In addition, entrants into the cellular industry have had severe difficulties due to inexistent or weak Business Models (BMs). Designing a BM for a mobile network operator is complex and requires multiple actors to balance different and often conflicting design requirements. Hence, there is a need to enhance operators’ ability in determining what constitutes the most viable business model to meet their strategic objectives within this turbulent environment. In this paper, the authors identify the main mobile BM dimensions along with their interdependencies and further analysis provides mobile network operators with insights to improve their business models in this new ‘boundary-less’ landscape

THE NEXUS BETWEEN KNOWLEDGE MANAGEMENT AND INNOVATION. A LITERATURE REVIEW

Knowledge management is the new managerial discipline whose aim is to support the processes of knowledge exploitation, memorization, re-use and learning. Therefore, it can be said that knowledge management has, implicitly or explicitly, a strong relationship with innovation management. Despite this fact, knowledge management and innovation management have developed into two separate fields and two distinct contexts of research. Starting from these assumptions, the purpose of this paper is to examine how the connection between knowledge management (KM) and innovation management has been developed in the last 10 years. In order to achieve our goal, an etic approach is employed which encompasses an external view of meaning associations and real-world events. The research combines the qualitative with the quantitative perspective and the whole multi-stage process is dominated by an inductive approach. The analysis focuses on 894 articles that were published in knowledge management and innovation journals, mostly indexed in Scopus and Thomson Reuters databases, during 2006 - 2016. The main results prove that there is a strong connection between KM and innovation management although the number of KM journals that approach topics related to innovation is higher than the number of innovation journals that focus on knowledge-related issues. The concept of "innovation" is by far the most used in the analyzed KM papers, while the term of "knowledge" is frequently used as a generic keyword in the Innovation papers; only a few papers are about a specific topic such as product development, project management, and process improvement - in the case of KM journals - or organizational learning, social capital, and human capital - in the case of Innovation journals. The research findings have both theoretical and practical implications. On the one hand, it synthesizes how the link between knowledge management and innovation management evolved in the last 10 years. On the other hand, it may serve as a handbook of managerial guidelines; it brings forward the knowledge management approaches and tools which can be used for product or process innovations

Introducing "2.0" functionalities in an ERP

Companies and ERP editors show an increasing interest for the Web 2.0 technologies, aiming at involving the user of a web site in the creation of content. We summarize in this communication what these tools are and give an overview of recent examples of their use in companies. We show on the example of the most recent ERP of SAP, Business By Design, that if "2.0 tools" are now available in some ERPs, their integration in the business processes is not yet fully done. We suggest in that purpose the first draft of a methodology aiming at developing "2.0 business processes" using an ERP 2.0

Information Flow Structure in Large-Scale Product Development Organizational Networks

In recent years, understanding the structure and function of complex networks has become the foundation for explaining many different real- world complex social, information, biological and technological phenomena. Techniques from statistical physics have been successfully applied to the analysis of these networks, and have uncovered surprising statistical structural properties that have also been shown to have a major effect on their functionality, dynamics, robustness, and fragility. This paper examines, for the first time, the statistical properties of strategically important complex organizational information-based networks -- networks of people engaged in distributed product development -- and discusses the significance of these properties in providing insight into ways of improving the strategic and operational decision-making of the organization. We show that the patterns of information flows that are at the heart of large-scale product development networks have properties that are like those displayed by information, biological and technological networks. We believe that our new analysis methodology and empirical results are also relevant to other organizational information-based human or nonhuman networks.Large-scale product development, socio-technical systems, information systems, social networks, Innovation, complex engineering systems, distributed problem solving