Intelligent Integrated Management for Telecommunication Networks

As the size of communication networks keeps on growing, faster connections, cooperating technologies and the divergence of equipment and data communications, the management of the resulting networks gets additional important and time-critical. More advanced tools are needed to support this activity. In this article we describe the design and implementation of a management platform using Artificial Intelligent reasoning technique. For this goal we make use of an expert system. This study focuses on an intelligent framework and a language for formalizing knowledge management descriptions and combining them with existing OSI management model. We propose a new paradigm where the intelligent network management is integrated into the conceptual repository of management information called Managed Information Base (MIB). This paper outlines the development of an expert system prototype based in our propose GDMO+ standard and describes the most important facets, advantages and drawbacks that were found after prototyping our proposal

Intelligent customer relationship management (ICRM) by EFLOW portal

Customer relationship management (CRM) has become a strategic initiative aimed at getting, growing, and retaining the right customers. A great amount of numeric data and even more soft information are available about customers. The strategy of building and maintaining customer relations can be described with 'if… then' rules acquired from experts. Doctus Knowledge-Based System provides a new and simplified approach in the field of knowledge management. It is able to cope with tacit and implicit rules at the same time, so decision makers can clearly see the satisfactory solution (then and there). It reasons both deductive and inductive, so it enables the user to check on the model graph why is the chosen solution in the given situation most appropriate. It is upgradeable with in telligent portal, which presents the personalized (body-tailored) information for decision makers. When we need some hard data from a database or a data warehouse, we have automatic connection between case input interface and the database. Doctus recognizes the relations between the data, it selects them and provides only the needed rules to the decision maker. Intelligent portal puts our experience on the web, so our knowledge base is constantly improving with new 'if… then' rules. We support decision mak ing with two interfaces. On the Developer Interface the attributes, the values and the 'if… then' rules can be modified. The intelligent portal is used as a managerial decision support tool. This interface can be used without seeing the knowledge base, we only see the personalized soft information. ICRM (intelligent Customer Relationship Management) helps customer to get the requested information quickly. It is also capable of customizing the questionnaires, so the customer doesn't have to answer irrelevant questions and the decision maker doesn't have to read endless reports

Improving Knowledge Retrieval in Digital Libraries Applying Intelligent Techniques

Nowadays an enormous quantity of heterogeneous and distributed information is stored in the digital University. Exploring online collections to find knowledge relevant to a user’s interests is a challenging work. The artificial intelligence and Semantic Web provide a common framework that allows knowledge to be shared and reused in an efficient way. In this work we propose a comprehensive approach for discovering E-learning objects in large digital collections based on analysis of recorded semantic metadata in those objects and the application of expert system technologies. We have used Case Based-Reasoning methodology to develop a prototype for supporting efficient retrieval knowledge from online repositories. We suggest a conceptual architecture for a semantic search engine. OntoUS is a collaborative effort that proposes a new form of interaction between users and digital libraries, where the latter are adapted to users and their surroundings

A review of personal communications services

This article can be accessed from the link below - Copyright @ 2009 Nova Science Publishers, LtdPCS is an acronym for Personal Communications Service. PCS has two layers of meaning. At the low layer, from the technical perspective, PCS is a 2G mobile communication technology operating at the 1900 MHz frequency range. At the upper layer, PCS is often used as an umbrella term that includes various wireless access and personal mobility services with the ultimate goal of enabling users to freely communicate with anyone at anytime and anywhere according to their demand. Ubiquitous PCS can be implemented by integrating the wireless and wireline systems on the basis of intelligent network (IN), which provides network functions of terminal and personal mobility. In this chapter, we focus on various aspects of PCS except location management. First we describe the motivation and technological evolution for personal communications. Then we introduce three key issues related to PCS: spectrum allocation, mobility, and standardization efforts. Since PCS involves several different communication technologies, we introduce its heterogeneous and distributed system architecture. IN is also described in detail because it plays a critical role in the development of PCS. Finally, we introduce the application of PCS and its deployment status since the mid-term of 1990’s.This work was supported in part by the National Natural Science Foundation of China under Grant No. 60673159 and 70671020; the National High-Tech Research and Development Plan of China under Grant No. 2006AA01Z214, and the Engineering and Physical Sciences Research Council (EPSRC) of UK under Grant EP/E060722/1