A study on text-score disagreement in online reviews

In this paper, we focus on online reviews and employ artificial intelligence tools, taken from the cognitive computing field, to help understanding the relationships between the textual part of the review and the assigned numerical score. We move from the intuitions that 1) a set of textual reviews expressing different sentiments may feature the same score (and vice-versa); and 2) detecting and analyzing the mismatches between the review content and the actual score may benefit both service providers and consumers, by highlighting specific factors of satisfaction (and dissatisfaction) in texts. To prove the intuitions, we adopt sentiment analysis techniques and we concentrate on hotel reviews, to find polarity mismatches therein. In particular, we first train a text classifier with a set of annotated hotel reviews, taken from the Booking website. Then, we analyze a large dataset, with around 160k hotel reviews collected from Tripadvisor, with the aim of detecting a polarity mismatch, indicating if the textual content of the review is in line, or not, with the associated score. Using well established artificial intelligence techniques and analyzing in depth the reviews featuring a mismatch between the text polarity and the score, we find that -on a scale of five stars- those reviews ranked with middle scores include a mixture of positive and negative aspects. The approach proposed here, beside acting as a polarity detector, provides an effective selection of reviews -on an initial very large dataset- that may allow both consumers and providers to focus directly on the review subset featuring a text/score disagreement, which conveniently convey to the user a summary of positive and negative features of the review target.Comment: This is the accepted version of the paper. The final version will be published in the Journal of Cognitive Computation, available at Springer via http://dx.doi.org/10.1007/s12559-017-9496-

Adaptive Semi-supervised Learning for Cross-domain Sentiment Classification

We consider the cross-domain sentiment classification problem, where a sentiment classifier is to be learned from a source domain and to be generalized to a target domain. Our approach explicitly minimizes the distance between the source and the target instances in an embedded feature space. With the difference between source and target minimized, we then exploit additional information from the target domain by consolidating the idea of semi-supervised learning, for which, we jointly employ two regularizations -- entropy minimization and self-ensemble bootstrapping -- to incorporate the unlabeled target data for classifier refinement. Our experimental results demonstrate that the proposed approach can better leverage unlabeled data from the target domain and achieve substantial improvements over baseline methods in various experimental settings.Comment: Accepted to EMNLP201

Self-Supervised and Controlled Multi-Document Opinion Summarization

We address the problem of unsupervised abstractive summarization of collections of user generated reviews with self-supervision and control. We propose a self-supervised setup that considers an individual document as a target summary for a set of similar documents. This setting makes training simpler than previous approaches by relying only on standard log-likelihood loss. We address the problem of hallucinations through the use of control codes, to steer the generation towards more coherent and relevant summaries.Finally, we extend the Transformer architecture to allow for multiple reviews as input. Our benchmarks on two datasets against graph-based and recent neural abstractive unsupervised models show that our proposed method generates summaries with a superior quality and relevance.This is confirmed in our human evaluation which focuses explicitly on the faithfulness of generated summaries We also provide an ablation study, which shows the importance of the control setup in controlling hallucinations and achieve high sentiment and topic alignment of the summaries with the input reviews.Comment: 18 pages including 5 pages appendi

Task-specific Word Identification from Short Texts Using a Convolutional Neural Network

Task-specific word identification aims to choose the task-related words that best describe a short text. Existing approaches require well-defined seed words or lexical dictionaries (e.g., WordNet), which are often unavailable for many applications such as social discrimination detection and fake review detection. However, we often have a set of labeled short texts where each short text has a task-related class label, e.g., discriminatory or non-discriminatory, specified by users or learned by classification algorithms. In this paper, we focus on identifying task-specific words and phrases from short texts by exploiting their class labels rather than using seed words or lexical dictionaries. We consider the task-specific word and phrase identification as feature learning. We train a convolutional neural network over a set of labeled texts and use score vectors to localize the task-specific words and phrases. Experimental results on sentiment word identification show that our approach significantly outperforms existing methods. We further conduct two case studies to show the effectiveness of our approach. One case study on a crawled tweets dataset demonstrates that our approach can successfully capture the discrimination-related words/phrases. The other case study on fake review detection shows that our approach can identify the fake-review words/phrases.Comment: accepted by Intelligent Data Analysis, an International Journa

Domain-Adversarial Training of Neural Networks

We introduce a new representation learning approach for domain adaptation, in which data at training and test time come from similar but different distributions. Our approach is directly inspired by the theory on domain adaptation suggesting that, for effective domain transfer to be achieved, predictions must be made based on features that cannot discriminate between the training (source) and test (target) domains. The approach implements this idea in the context of neural network architectures that are trained on labeled data from the source domain and unlabeled data from the target domain (no labeled target-domain data is necessary). As the training progresses, the approach promotes the emergence of features that are (i) discriminative for the main learning task on the source domain and (ii) indiscriminate with respect to the shift between the domains. We show that this adaptation behaviour can be achieved in almost any feed-forward model by augmenting it with few standard layers and a new gradient reversal layer. The resulting augmented architecture can be trained using standard backpropagation and stochastic gradient descent, and can thus be implemented with little effort using any of the deep learning packages. We demonstrate the success of our approach for two distinct classification problems (document sentiment analysis and image classification), where state-of-the-art domain adaptation performance on standard benchmarks is achieved. We also validate the approach for descriptor learning task in the context of person re-identification application.Comment: Published in JMLR: http://jmlr.org/papers/v17/15-239.htm