An Ontology Artifact for Information Systems Sentiment Analysis

As companies and organizations increasingly rely on on-line, user-supplied data to obtain valuable insights into their operations, sentiment analysis of textual data has proven to be a most valuable resource. To understand how sentiment analysis can be used effectively, it is important to identify what types of sentiment analysis could be employed during the analysis of a given situation. This research proposes an Information Systems Sentiment Ontology, the purpose of which is to provide a basis for mining and understanding sentiment, specifically from text provided by customers as online content. The Information Systems Sentiment Ontology is developed by analyzing the literature on emotion, sentiment analysis, and ontology development and from prior research on online forum analysis. A traditional design science approach is followed to the ontology development. Details on the creation and application of the ontology artifact are provided

Sentiment Analysis Meets Semantic Analysis: Constructing Insight Knowledge Bases

Numerous Web 2.0 applications collect user opinions, and other user-generated content in the form of product reviews, discussion boards, and blogs, which are often captured as unstructured data. Text mining techniques are important for analyzing users’ opinions (sentiment analysis) and identifying topics of interest (semantic analysis). However, little work has been carried out that combines semantics with user’s sentiments. This research proposes a Sentiment-Semantic Framework that incorporates results from both semantic and sentiment analysis to construct a knowledge base of insights gained from integrating the information extracted from each type of analysis. To evaluate the framework, a prototype is developed and applied to two different domains (e-commerce and politics) and the resulting insight knowledge bases constructed

A Novel Design Science Approach for Integrating Chinese User-Generated Content in Non-Chinese Market Intelligence

Market research has long relied on reactive means of data gathering, such as questionnaires or focus groups. With the wide-spread use of social media, millions of comments about customer opinions and feedback regarding products and brands are available. However, before using this ‘wisdom of the crowd’ as a source for marketing research, several challenges have to be tackled: the sheer volume of posts, their unstructured format, and the dozens of different languages used on the internet. All of them make automated usage of this data challenging. In this paper, we draw on dashboard design principles and follow a design science research approach to develop a framework for search, integration, and analysis of cross-language user-generated content. With ‘MarketMiner’, we implement the framework in the automotive industry by analyzing Chinese auto forums. The results are promising in that MarketMiner can dramatically improve utilization of foreign-language social media content for market intelligence purposes

A situational approach for the definition and tailoring of a data-driven software evolution method

Successful software evolution heavily depends on the selection of the right features to be included in the next release. Such selection is difficult, and companies often report bad experiences about user acceptance. To overcome this challenge, there is an increasing number of approaches that propose intensive use of data to drive evolution. This trend has motivated the SUPERSEDE method, which proposes the collection and analysis of user feedback and monitoring data as the baseline to elicit and prioritize requirements, which are then used to plan the next release. However, every company may be interested in tailoring this method depending on factors like project size, scope, etc. In order to provide a systematic approach, we propose the use of Situational Method Engineering to describe SUPERSEDE and guide its tailoring to a particular context.Peer ReviewedPostprint (author's final draft

Challenges for an Ontology of Artificial Intelligence

Of primary importance in formulating a response to the increasing prevalence and power of artificial intelligence (AI) applications in society are questions of ontology. Questions such as: What “are” these systems? How are they to be regarded? How does an algorithm come to be regarded as an agent? We discuss three factors which hinder discussion and obscure attempts to form a clear ontology of AI: (1) the various and evolving definitions of AI, (2) the tendency for pre-existing technologies to be assimilated and regarded as “normal,” and (3) the tendency of human beings to anthropomorphize. This list is not intended as exhaustive, nor is it seen to preclude entirely a clear ontology, however, these challenges are a necessary set of topics for consideration. Each of these factors is seen to present a 'moving target' for discussion, which poses a challenge for both technical specialists and non-practitioners of AI systems development (e.g., philosophers and theologians) to speak meaningfully given that the corpus of AI structures and capabilities evolves at a rapid pace. Finally, we present avenues for moving forward, including opportunities for collaborative synthesis for scholars in philosophy and science

ELICA: An Automated Tool for Dynamic Extraction of Requirements Relevant Information

Requirements elicitation requires extensive knowledge and deep understanding of the problem domain where the final system will be situated. However, in many software development projects, analysts are required to elicit the requirements from an unfamiliar domain, which often causes communication barriers between analysts and stakeholders. In this paper, we propose a requirements ELICitation Aid tool (ELICA) to help analysts better understand the target application domain by dynamic extraction and labeling of requirements-relevant knowledge. To extract the relevant terms, we leverage the flexibility and power of Weighted Finite State Transducers (WFSTs) in dynamic modeling of natural language processing tasks. In addition to the information conveyed through text, ELICA captures and processes non-linguistic information about the intention of speakers such as their confidence level, analytical tone, and emotions. The extracted information is made available to the analysts as a set of labeled snippets with highlighted relevant terms which can also be exported as an artifact of the Requirements Engineering (RE) process. The application and usefulness of ELICA are demonstrated through a case study. This study shows how pre-existing relevant information about the application domain and the information captured during an elicitation meeting, such as the conversation and stakeholders' intentions, can be captured and used to support analysts achieving their tasks.Comment: 2018 IEEE 26th International Requirements Engineering Conference Workshop

Social Media Text Mining Framework for Drug Abuse: An Opioid Crisis Case Analysis

Social media is considered as a promising and viable source of data for gaining insights into various disease conditions, patients’ attitudes and behaviors, and medications. The daily use of social media provides new opportunities for analyzing several aspects of communication. Social media as a big data source can be used to recognize communication and behavioral themes of problematic use of prescription drugs. Mining and analyzing such media have challenges and limitations with respect to topic deduction and data quality. There is a need for a structured approach to efficiently and effectively analyze social media content related to drug abuse in a manner that can mitigate the challenges surrounding the use of this data source. Following a design science research methodology, the research aims at developing and evaluating a framework for mining and analyzing social media content related to drug abuse in a manner that will mitigate challenges and limitations related to topic deduction and data quality. The framework consists of four phases: Topic Discovery and Detection; Data Collection; Data Preparation and Quality; and Analysis and Results. The topic discovery and detection phase consists of a topic expansion stage for the drug abuse related topics that address the research domain and objectives. The topic expansion is based on different terms related to keywords, categories, and characteristics of the topic of interest and the objective of monitoring. To formalize the process and supporting artifacts, we create an ontology for drug abuse that captures the different categories that exist in the topic expansion and the literature. The data collection phase is characterized by the date range, social media platforms, search keywords, and a set of inclusion/exclusion criteria. The data preparation and quality phase is mainly concerned with obtaining high-quality data to mitigate problems with data veracity. In this phase, we pre-process the collected data then we evaluate the quality of the data, with respect to the terms and objectives of the research topic phase, using a data quality evaluation matrix. Finally, in the data analysis phase, the researcher can choose the suitable analysis approach. We used a combination of unsupervised and supervised machine learning approaches, including opinion and content analysis modeling. We demonstrate and evaluate the applicability of the proposed framework to identify common concerns toward opioid crisis from two perspectives; the addicted users’ perspective and the public’s (non-addicted users) perspective. In both cases, data is collected from twitter using Crimson Hexagon, a social media analytics tool for data collection and analysis. Natural language processing is used for data preparation and pre-processing. Different data visualization techniques such as, word clouds and clustering visualization, are used to form a deeper understanding of the relationships among the identified themes for the selected communities. The results help in understanding concerns of the public and opioid addicts towards the opioid crisis in the United States. Results of this study could help in understanding the problem aspects and provide key input when it comes to defining and implementing innovative solutions/strategies to face the opioid epidemic. From a theoretical perspective, this study highlights the importance of developing and adapting text mining techniques to social media for drug abuse. This study proposes a social media text mining framework for drug abuse research which lead to a good quality of datasets. Emphasis is placed on developing methods for improving the discovery and identification of topics in social media domains characterized by a plethora of highly diverse terms and a lack of commonly available dictionary/language by the community such as in the opioid and drug abuse case. From a practical perspective, automatically analyzing social media users’ posts using machine learning tools can help in understanding the public themes and topics that exist in the recent discussions of online users of social media networks. This could help in developing proper mitigation strategies. Examples of such strategies can be gaining insights from the discussion topics to make the opioid media campaigns more effective in preventing opioid misuse. Finally, the study helps address some of the U.S. Department of Health and Human Services (HHS) five-point strategy by providing a systematic approach that could support conducting better research on addiction and drug abuse and strengthening public health data reporting and collection using social media data

Decision Support Systems for Financial Market Surveillance

Entscheidungsunterstützungssysteme in der Finanzwirtschaft sind nicht nur für die Wis-senschaft, sondern auch für die Praxis von großem Interesse. Um die Finanzmarktüber-wachung zu gewährleisten, sehen sich die Finanzaufsichtsbehörden auf der einen Seite, mit der steigenden Anzahl von onlineverfügbaren Informationen, wie z.B. den Finanz-Blogs und -Nachrichten konfrontiert. Auf der anderen Seite stellen schnell aufkommen-de Trends, wie z.B. die stetig wachsende Menge an online verfügbaren Daten sowie die Entwicklung von Data-Mining-Methoden, Herausforderungen für die Wissenschaft dar. Entscheidungsunterstützungssysteme in der Finanzwirtschaft bieten die Möglichkeit rechtzeitig relevante Informationen für Finanzaufsichtsbehörden und Compliance-Beauftragte von Finanzinstituten zur Verfügung zu stellen. In dieser Arbeit werden IT-Artefakte vorgestellt, welche die Entscheidungsfindung der Finanzmarktüberwachung unterstützen. Darüber hinaus wird eine erklärende Designtheorie vorgestellt, welche die Anforderungen der Regulierungsbehörden und der Compliance-Beauftragten in Finan-zinstituten aufgreift

The Effects of the Quantification of Faculty Productivity: Perspectives from the Design Science Research Community

In recent years, efforts to assess faculty research productivity have focused more on the measurable quantification of academic outcomes. For benchmarking academic performance, researchers have developed different ranking and rating lists that define so-called high-quality research. While many scholars in IS consider lists such as the Senior Scholar’s basket (SSB) to provide good guidance, others who belong to less-mainstream groups in the IS discipline could perceive these lists as constraining. Thus, we analyzed the perceived impact of the SSB on information systems (IS) academics working in design science research (DSR) and, in particular, how it has affected their research behavior. We found the DSR community felt a strong normative influence from the SSB. We conducted a content analysis of the SSB and found evidence that some of its journals have come to accept DSR more. We note the emergence of papers in the SSB that outline the role of theory in DSR and describe DSR methodologies, which indicates that the DSR community has rallied to describe what to expect from a DSR manuscript to the broader IS community and to guide the DSR community on how to organize papers for publication in the SSB