An Interaction Mining Approach for Classifying User Intent on the Web

Predicting the goals of internet users can be extremely useful in e-commerce, online entertainment, and many other internet-based applications. One of the crucial steps to achieve this is to classify internet queries based on available features, such as contextual information, keywords and their semantic relationships. Beyond these methods, in this paper we propose to mine user interaction activities in order to predict the intent of the user during a navigation session. However, since in practice it is necessary to use a suitable mix of all such methods, it is important to exploit all the mentioned features in order to properly classify users based on their common intents. To this end, we have performed several experiments aiming to empirically derive a suitable classifier based on the mentioned features