Cultural diversity and information and communication technology impacts on global virtual teams: An exploratory study.

Modern organizations face many significant challenges because of turbulent environments and a competitive global economy. Among these challenges are the use of information and communication technology (ICT), a multicultural workforce, and organizational designs that involve global virtual teams. Ad hoc teams create both opportunities and challenges for organizations and many organizations are trying to understand how the virtual environment affects team effectiveness. Our exploratory study focused on the effects of cultural diversity and ICT on team effectiveness. Interviews with 41 team members from nine countries employed by a Fortune 500 corporation were analyzed. Results suggested that cultural diversity had a positive influence on decision‐making and a negative influence on communication. ICT mitigated the negative impact on intercultural communication and supported the positive impact on decision making. Effective technologies for intercultural communication included e‐mail, teleconferencing combined with e‐Meetings, and team rooms. Cultural diversity influenced selection of the communication media

Project Quality of Offshore Virtual Teams Engaged in Software Requirements Analysis: An Exploratory Comparative Study

The off-shore software development companies in countries such as India use a global delivery model in which initial requirement analysis phase of software projects get executed at client locations to leverage frequent and deep interaction between user and developer teams. Subsequent phases such as design, coding and testing are completed at off-shore locations. Emerging trends indicate an increasing interest in off-shoring even requirements analysis phase using computer mediated communication. We conducted an exploratory research study involving students from Management Development Institute (MDI), India and Marquette University (MU), USA to determine quality of such off-shored requirements analysis projects. Our findings suggest that project quality of teams engaged in pure off-shore mode is comparable to that of teams engaged in collocated mode. However, the effect of controls such as user project monitoring on the quality of off-shored projects needs to be studied further

Outline of a multilevel approach of the network society

Social and media networks, the Internet in particular, increasingly link interpersonal, organizational and mass communication. It is argued that this gives a cause for an interdisciplinary and multilevel approach of the network society. This will have to link traditional micro- and meso-level research of social and communication ties (Rogers, Granovetter a.o.) to the macro-level research of the network society at large (Castells a.o.).\ud Systems theory linked to a theory of communicative action establishes a potential basis for a multilevel theory. The systems theory described uses elements of a biologically inspired analysis of networks as complex adaptive systems and the mathematically inspired theory of random and scale-free networks recently elaborated by Barabási, Strogatz and Watts. The outline of the multilevel theory is summarized in ten statements about changing relationships in the network society: an information society with structures and modes of organization primarily shaped by social and media networks. \ud In the last section an inventory is made of the theoretical and methodological changes communication science will have to make to develop a general theory of the information and the network society in the perspective of communication

Mitigating the Tragedy of the Digital Commons: the Case of Unsolicited Commercial Email

The growth of unsolicited commercial email imposes increasing costs on organizations and causes considerable aggravation on the part of email recipients. A thriving anti-spam industry addresses some of the frustration. Regulation and various economic and technical means are in the works – all aimed at bringing down the flood of unwanted commercial email. This paper contributes to our understanding of the UCE phenomenon by drawing on scholarly work in areas of marketing and resource ownership and use. Adapting the tragedy of the commons to the email context, we identify a causal structure that drives the direct e-marketing industry. Computer simulations indicate that although filtering may be an effective method to curb UCE arriving at individual inboxes, it is likely to increase the aggregate volume, thereby boosting overall costs. We also examine other response mechanisms, including self-regulation, government regulation, and market mechanisms. The analysis advances understanding of the digital commons, the economics of UCE, and has practical implications for the direct e-marketing industrySPAM; Unsolicited Commercial Email (UCE); Tragedy of the Digital Commons; Simulation

Flexible Global Software Development (GSD): Antecedents of Success in Requirements Analysis

Globalization of software development has resulted in a rapid shift away from the traditional collocated, on-site development model, to the offshoring model. Emerging trends indicate an increasing interest in offshoring even in early phases like requirements analysis. Additionally, the flexibility offered by the agile development approach makes it attractive for adaptation in globally distributed software work. A question of significance then is what impacts the success of offshoring earlier phases, like requirements analysis, in a flexible and globally distributed environment? This article incorporates the stance of control theory to posit a research model that examines antecedent factors such as requirements change, facilitation by vendor and client site-coordinators, control, and computer-mediated communication. The impact of these factors on success of requirements analysis projects in a “flexible” global setting is tested using two quasi-experiments involving students from Management Development Institute, India and Marquette University, USA. Results indicate that formal modes of control significantly influence project success during requirements analysis. Further, facilitation by both client and vendor site coordinators positively impacts requirements analysis success

Media selection theory for global virtual teams

This study proposes a behavioral complexity theory for media selection in global virtual teams. This theory captures multiple contingencies into one holistic approach. Unlike existing linear and mechanistic theories of media selection, this heuristic theory moves away from the universal models that were previously proposed. The behavioral complexity theory assumesambiguity, complexity, and a nonlinear, organic, and holistic process. This theory emphasizes the role of media repertoire,the ability of individuals to differentiate situations according to multiple contingencies, and their flexibility to effectively use multiple media in any particular situation. This theory is examined in a context of exploratory case study of global virtual teams’ media selection in one of the leading fortune 500 corporations

An Exploratory Study Of The Effects Of Virtuality On Team Effectiveness

Recent studies on virtual teams reveal that team virtuality may be considered from different levels which have a considerable impact on team processes and management. However, as a recent concept introduced to virtual team literature, virtuality and its effects on team effectiveness are still under studied. The purpose of this paper is twofold. On the one hand, it aims to define the concept of virtuality and provide a multidimensional approach to assess its different levels based on the main characteristics of virtual teams expressed in the literature. On the other hand, it analyzes how variations in virtuality influence team effectiveness. The effectiveness measures retained in this study are: work performance, attitudes and behaviours. A longitudinal qualitative study was conducted on ten virtual teams composed of three to five students involved in online Master degree programmes at a French university. The results highlighted the importance of differentiating technological and social virtuality to improve our understanding of team virtuality and to better apprehend its effects on team effectiveness

Impacts of team virtuality on performance : a qualitative study.

Recent studies on virtual teams reveal that team virtuality varies in a continuum and may take different levels. Different levels of virtuality have considerable impacts on team processes and management as they imply several characteristics concerning communication dynamics and interaction styles, which change when shifting from one level to another. The purpose of this paper is to assess how the variability of team virtuality influences team performance. A multidimensional approach to evaluate virtuality was elaborated to identify changing performance variables at each level. The performance variables retained with relevance to the context study are: output quality, team members` satisfaction, and team processes. A qualitative study was conducted on 6 virtual teams composed of 4 students involved in on-line master degrees at a French university. The results show that performance measures are differently influenced by virtuality level. Although output quality seems not to be related to team virtuality, effective team processes and members’ satisfaction are associated with low virtuality levels. Ineffective processes were found in high virtuality teams, however positive dynamics and tem spirit characterise low virtuality teams.Télétravail; Virtual team performance; Team processes; performance; Equipes virtuelles; E-management; Telework;