Determinants of Satisfaction of Electronic Commerce Implementation: Some Evidence from the Small and Medium Sized Enteprizes

This study surveys the perceptions and experiences of small- and medium-sized enterprises (SMEs) in the implementation of Internet-based Electronic Commerce (EC). This paper proposes a framework of EC implementation success for SMEs. Results of preliminary interviews of small businesses in Australia and Singapore show that respondents’ perceptions of Internet-based EC are pre-dominantly positive. However, a further analysis was carried out regressing overall satisfaction on the 19 influencing factors of EC. It was found that 5 factors – observability, communication channel, customer pressure, supplier pressure, and perceived governmental support make a significant contribution to the adoption of Internet-based EC in Australia; and only 3 factors – firm size, perceived readiness, observability in Singapore

Encouraging small firm up-take of SCM using education: a future research agenda

The success of supply chain management (SCM) practices often depends on small firms in the supply chain adopting these practices, yet they are often reluctant to do so. The existing literature mostly explores SCM adoption barriers rather than approaches to encourage adoption. This paper argues that an educational perspective has promise, and proposes a research agenda which should guide future studies by all researchers studying small firm SCM up-take. The agenda encompasses the diversity of small firms, the major educational players, appropriate types of education approaches and the theoretical framework to underpin this research. The paper then gives an example of how this research agenda can be applied to a specific research project which will explore the impact of the Supply Chain Knowledge Centre (SCKC), a state of the art SCM education facility developed by GS1 Australia, on small firm SCM up-take.<br /

Why should small firms adopt ebusiness? A framework for understanding the SME ebusiness context

eBusiness research typically questions why small firms do not adopt these powerful technologies and suggests explanatory factors for these perceived shortcomings. This paper argues against the technological expansionist view by questioning why small firms should adopt eBusiness. Specifically, it proposes a new conceptualisation showing that each small firm has different circumstances and associated business goals, and that researchers and practitioners must convince each small firm why eBusiness should be used for its goals in preference to non-technology solutions. The paper also provides some preliminary insights, based on this view, into future theoretical and empirical directions to guide researchers who conduct small firm eBusiness adoption studies.<br /

Small firm e-business adoption : a critical analysis of theory

Purpose &ndash; The paper critiques a range of theories and evaluates their ability to provide a lens for explaining the idiosyncratic nature of small firms and their e-business adoption decisions.Design/methodology/approach &ndash; This literature review firstly summarises the existing research evidence that shows that small firms are idiosyncratic when it comes to e-business adoption. It then critiques theories commonly used in the literature in this field to examine the extent to which they take this small firm idiosyncrasy into account when explaining e-business adoption decisions.Findings &ndash; The critical analysis shows that no commonly-used theory adequately explains small firm adoption of e-business because each omits important aspects of small firm idiosyncrasy. The analysis suggests that an integrated theoretical framework is needed. Preliminary ideas on this framework are provided.Originality/value &ndash; Existing research generally applies a small number of selected theories and formulates research models of adoption factors. However, there is no systematic analysis of theories in this field and no consensus about theoretical frameworks. This paper addresses this limitation of the literature by critically evaluating the commonly used theories in terms of their individual suitability as lenses for explaining small firm e-business adoption. <br /

New directions for research on SME-eBusiness :insights from an analysis of journal articles from 2003-2006

Previous research which consolidates the growing body of academic literature on small and medium enterprises (SMEs) and electronic business (eBusiness) has taken the form of meta-analyses which focus on analysing adoption factors, pre-2000 articles and a small number of journals. This paper makes a valuable contribution to the analysis of SME-eBusiness research by addressing the limitations of past literature analyses because it presents an extensive literature review of 120 SME-eBusiness journal articles published between 2003 and 2006 in 53 journals. This paper is unique, when compared to meta-analyses of adoption factors, because it analyses the SME-eBusiness literature broadly on the basis of the data collection approaches used, countries and eBusiness technologies studied, and the primary research objective of each article. This approach to the analysis revealed a number of limitations in the existing research such as the tendency: to treat SMEs and eBusiness applications homogeneously rather than as highly diverse, complex entities; to repeat adoption factor studies which have now reached saturation point; and to focus on SMEs themselves without considering the complexity of relationships which many SMEs have with family, friends, other businesses and eBusiness solution providers. These limitations highlight the need for new research directions which move beyond identifying and evaluating adoption factors. The paper concludes by outlining a number of broad research directions which might help overcome the limitations with the existing body of SME-eBusiness research. <br /

New directions for research on SME-eBusiness: insights from an analysis of journal articles from 2003 to 2006

Previous research which consolidates the growing body of academic literature on small and medium enterprises (SMEs) and electronic business (eBusiness) has taken the form of meta-analyses which focus on analysing adoption factors, pre-2000 articles and a small number of journals. This paper makes a valuable contribution to the analysis of SME-eBusiness research by addressing the limitations of past literature analyses because it presents an extensive literature review of 120 SME-eBusiness journal articles published between 2003 and 2006 in 53 journals. This paper is unique, when compared to meta-analyses of adoption factors, because it analyses the SME-eBusiness literature broadly on the basis of the data collection approaches used, countries and eBusiness technologies studied, and the primary research objective of each article. This approach to the analysis revealed a number of limitations in the existing research such as the tendency: to treat SMEs and eBusiness applications homogeneously rather than as highly diverse, complex entities; to repeat adoption factor studies which have now reached saturation point; and to focus on SMEs themselves without considering the complexity of relationships which many SMEs have with family, friends, other businesses and eBusiness solution providers. These limitations highlight the need for new research directions which move beyond identifying and evaluating adoption factors. The paper concludes by outlining a number of broad research directions which might help overcome the limitations with the existing body of SME-eBusiness research

Exploring the types of SMEs which could use blogs as a marketing tool : a proposed future research agenda

Blogs appear to be gaining momentum as a marketing tool which can be used by organisations for such strategies and processes as branding, managing reputation, developing customer trust and loyalty, niche marketing, gathering marketing intelligence and promoting their online presence. There has been limited academic research in this area, and most significantly concerning the types of small and medium enterprises (SMEs) for which blogs might have potential as a marketing tool. In an attempt to address the knowledge gap, this paper presents a future research agenda (in the form of research questions) which can guide the eBusiness research community in conducting much needed studies in this area. This paper is particularly novel in that it aims to demonstrate how the heterogeneity of SMEs and their specific business uses of eBusiness technology such as blogs can form the central plank of a future research agenda. This is important because the existing eBusiness literature tends to treat eBusiness collectively rather than focusing on the specific business uses of different eBusiness technologies, and to treat SMEs as a homogeneous group. The paper concludes with a discussion of how this research agenda can form the basis of studies which use a range of different research methods, and how this &quot;big picture&quot; agenda approach might help the eBusiness research community build theory which better explains SME adoption and use of eBusiness.<br /

Enterprise resource planning systems implementation and upgrade (a Kenyan study)

In recent years there has been an increase in using Enterprise Resource Planning (ERP) systems in large companies and government corporations mainly in developed countries. While there is wide adoption of ERP systems in Western economies, developing countries lag far behind. However, due to recent economic growth, developing countries such as Kenya are increasingly becoming major targets of ERP vendors. There is an urgent need for under- standing ERP implementation issues in developing countries, as ERP systems are still in their early stages in these countries. They face additional challenges related to economic, cultural and basic infrastructure issues. This research investigates the organisational and national context within which ERP is adopted and used in Kenya, and how the context and ERP influence each other. In general, this research is based on the need to study organisations in their societal contexts and information systems in their organisational settings. The research contributes to the controversial debate on the conflict between standardisation imposed by ERP systems and localisation of business practices. This study provides some key insights into the implementation and use of ERP systems in the public and the private sectors in Kenya. Case study findings suggest that the company sector plays an important role in ERP implementations in several key dimensions. ERP systems with in-built business practices express the tendency toward standardisation. In addition, the study investigates the challenges faced by organisations implementing ERP systems in Kenya and factors influencing ERP upgrade decisions. Findings of this research suggest that ERP implementation and upgrade is influenced by, but not necessarily bound by, existing contextual factors - national and organisational. Two models, namely, the Empirical ERP Implementation Model (EEIM) and the Upgrade Decision Model (UDM), are developed to represent ERP implementation and upgrade practices. The EEIM helps to identify why there will be particularly high variance in potential outcomes and further validates which organisational contexts and ERP implementation configurations create options during ERP implementation and usage. The UDM makes a novel contribution by showing how different forces interact to bring an aggregate of influences to a threshold level where an ERP system upgrade becomes necessary. The findings of this study also aid the management of organisations that are implementing ERP systems to gain a better understanding of the likely challenges they may face and to enable them to put in place appropriate measures to mitigate the risk of implementation failures. This study also proposes an IT strategy framework which can be used by organisations planning to implement ERP to align their business and IT strategy. Finally, the study provides practical guidelines to practitioners on ERP implementation and upgrade based on the experience of the case study organisations and the ERP consultants interviewed

ORGANISATIONAL DETERMINANTS AND E-ACCOUNTING SYSTEM IMPLEMENTATION IN MICRO AND SMALL ENTERPRISES (MSES) IN SOUTH-WEST NIGERIA

Over the past decade, there had been evidences on the accounting benefits accruable to Micro and Small Enterprises (MSEs) in the integration of ICT in the accounting processes. Despite these benefits, the implementation of ICT in the accounting process of MSEs in Nigeria has not been well sought after as expected. More so, there had been mixed evidences on the factors influencing the implementation of e-Accounting in MSEs but these factors are yet to be situated in the context of Nigeria. It is against this background that the study empirically investigated the factors influencing the implementation of e-Accounting system in MSEs in Nigeria. In the study, four research questions, objectives and hypotheses were examined. These were focused around four major constructs; Owner/manager, Business, Technological and External characteristics. The study adopted the survey research design. The geographical scope of the study was limited to Owners/manager of MSEs in South-West Nigeria, in which samples were selected based on the stratified sampling technique. Utilizing the Raosoft sample size calculator and Bartlett, Kotrlik and Higgins sample size table, six-hundred and sixty (660) copies of the questionnaire were distributed within the South-West zone, out of which four-hundred and ten (410) were usable. The data gathered were analysed using general purpose statistical software STATA and Statistical Package for Social Sciences (SPSS) and the results were estimated using Binary Logistic Regression. The results revealed that owner/manager e-Accounting capability, business age, technology complexity, technology compatibility, technology security, technology cost to annual profit, presence of external IT supplier, customers’ request, external expertise influence are significant in the implementation of e-Accounting system. The study made the following recommendations amongst others; The MSEs geographical concentration should be considered in providing an indigenous and affordable e-Accounting system that allows for multi-user access and multi-preference specifications deployable to MSEs. In addition, the provision of an indigenous e-Accounting system should not be limited only to the supply of the e-Accounting infrastructure but should encompass the provision of consulting services during the pre-implementation, implementation and post implementation process. The study also proposed an e-Accounting framework that provides a platform where customers of e-Accounting system can indicate their needs, budgets and specifications, thus enabling them to own an e-Accounting system on a shared platform. The proposed framework in the study provide solutions to some constraints inhibiting the use of e-Accounting which include inability to allocate funds to information technology (IT) projects because of its capital intensive nature and the difficulties in recruiting and maintaining IT experts in micro and small enterprise