The moderating influence of device characteristics and usage on user acceptance of smart mobile devices

This study seeks to develop a comprehensive model of consumer acceptance in the context of Smart Mobile Device (SMDs). This paper proposes an adaptation of the Technology Acceptance Model (TAM) and the Unified Theory of Acceptance and Use of Technology (UTAUT2) model that can be employed to explain and predict the acceptance of SMDs. Also included in the model are a number of external and new moderating variables that can be used to explain user intentions and subsequent usage behaviour. The model holds that Activity-based Usage and Device Characteristics are posited to moderate the impact of the constructs empirically validated in the UTAUT2 model. Through an important cluster of antecedents the proposed model aims to enhance our understanding of consumer motivations for using SMDs and aid efforts to promote the adoption and diffusion of these devices

AT&T Mobility and the Future of Small Claims Arbitration

This article focuses on small claims arbitration and examines the impact of AT&T Mobility on the legitimacy of the process. Part II of the article describes the Supreme Court’s AT&T Mobility decision, which held that the FAA preempts a California rule that declared a class arbitration waiver in a consumer contract unconscionable. Part III describes the primary features of the two options remaining for the Concepcions—small claims court and small claims arbitration, as well as their perceived advantages and disadvantages. Part IV demonstrates that courts have endorsed simplified arbitration. Part V examines whether simplified arbitration is a fair method of resolving small arbitration claims. Part VI explores other dispute resolution models for resolving small dollar value commercial disputes, including on-line dispute resolution, telephonic arbitration, and a small claims arbitrator. Part VII concludes by urging dispute system designers to consider changing the default mechanism of arbitrating small claims cases from paper or “desk” arbitration to a live hearing before a small claims arbitrator

Scienceography: the study of how science is written

Scientific literature has itself been the subject of much scientific study, for a variety of reasons: understanding how results are communicated, how ideas spread, and assessing the influence of areas or individuals. However, most prior work has focused on extracting and analyzing citation and stylistic patterns. In this work, we introduce the notion of 'scienceography', which focuses on the writing of science. We provide a first large scale study using data derived from the arXiv e-print repository. Crucially, our data includes the "source code" of scientific papers-the LaTEX source-which enables us to study features not present in the "final product", such as the tools used and private comments between authors. Our study identifies broad patterns and trends in two example areas-computer science and mathematics-as well as highlighting key differences in the way that science is written in these fields. Finally, we outline future directions to extend the new topic of scienceography.Comment: 13 pages,16 figures. Sixth International Conference on FUN WITH ALGORITHMS, 201

A new model for conference submissions

5 pages, 4 figures. Submitted to Eur. Phys. J. BElectronic submission to a conference is a process that is known to evolve nonlinearly in time, with a dramatic increase when approaching the deadline. A model has recently been proposed by Alfi et al. (Nature Physics, 2007) for such a process, and the question of its universality has been raised. This problem is revisited here from a data analysis and modeling point of view, on the basis of a larger data set. A new model is proposed that better describes the complete evolution of the process (including saturation) and allows for a running prediction of the total number of submissions

Customer Relations Management in Information Systems Research

Customer Relations Management (CRM) involves attracting and keeping “Economically Valuable” customers while repelling and eliminating “Economically Invaluable” ones. CRM involves changing relationships and improving return-on-investment from customer relationships (ROI-CR.) We are experiencing a shift from a transaction-based economy to a relationship-based one (Keen 1999.) Two important business relationship types exist: those between enterprises and customers; and those between and among enterprises (Kalakota 1996.) This paper addresses the former. However, a there is a significant amount of research into traditional “Market Channels” (See (Bowersox 1990; Ganesan 1994; Syed Saad 1996; Cannon 1999; Geyskens 1999) for examples) as well as into eCommerce (EC) Market Channels (See (Kim 1999; Menon 1999; Son 1999)) Recent and upcoming scholarship and professional activities illustrate the importance the IS Research Community places on CRM. This paper presents a framework for IS CRM Research Topics, a discussion of IS CRM scholarly and professional research directions and activities

Problems and Promises of Using LMS Learner Analytics for Assessment: Case Study of a First-Year English Program

Learning management systems (LMS) are widely used in education. They offer the potential for assessing student learning, but the reality of using them for this is problematic. This case study chronicles efforts by librarians at Marquette University to use LMS data to assess students’ information literacy knowledge in Marquette’s first-year English program