Challenges and potential of the Semantic Web for tourism

The paper explores tourism challenges and potential of the Semantic Web from a theoretical and industry perspective. It first examines tourism business networks and explores a main theme of network interoperability - data standards- followed by technology deficiencies of Web 1.0 and 2.0 and Semantic Web solutions. It then explicates Semantic opportunities and challenges for tourism, including an industry perspective through a qualitative approach. Industry leaders considered that the new Web era was imminent and heralded benefits for supply and demand side interoperability, although management and technical challenges could impede progress and delay realisation

Examination of Infomediary Roles in B2C E-Commerce

This article provides a parsimonious research model that assists in the study of infomediary roles in B2C E-Commerce, their level of integration and sophistication, and their impact on infomediary performance and customers’ satisfaction. After an extensive literature review, discovery, facilitation, and support roles were identified as the main roles that infomediaries perform in the B2C e-commerce arena. Based on a sample of 150 infomediaries from three industries namely automobile, retail, and travel, four hypotheses related to the research model were tested. Results suggest that infomediaries with high integration and sophistication level are found in the retail industry. In addition, not all infomediary roles exhibit the same level of integration and sophistication across the three selected industries

Anonymous reputation based reservations in e-commerce (AMNESIC)

Online reservation systems have grown over the last recent years to facilitate the purchase of goods and services. Generally, reservation systems require that customers provide some personal data to make a reservation effective. With this data, service providers can check the consumer history and decide if the user is trustable enough to get the reserve. Although the reputation of a user is a good metric to implement the access control of the system, providing personal and sensitive data to the system presents high privacy risks, since the interests of a user are totally known and tracked by an external entity. In this paper we design an anonymous reservation protocol that uses reputations to profile the users and control their access to the offered services, but at the same time it preserves their privacy not only from the seller but the service provider

The Agent Pattern Driven Business Engineering (APBDE) approach enabled business-based systems

Agent design patterns form a new methodology used to improve the development of software agents. Agent design patterns can help by capturing solutions to common problems in agent design [Lange and Oshima, 1998].Agent design patterns are applied in different systems such as knowledge management systems, real-time systems, and network management systems. Agent design patterns for business-based systems, aim to support different ecommerce paradigms business-to-business (B2B) and business-to-consumer (B2C).In this paper, we developed an approach for extracting agent-based design patterns for B2C e-commerce to improve business-based processes.This approach is called an Agent Pattern Driven Business Engineering (APDBE).Based on this approach, we derived two agent-based commerce design patterns namely, the De-coupler Design Pattern (DecDP), and the Dynamic Design Pattern (DynDP). These design patterns are used to support selling/buying-based processes in e-commerce domain

Internet auctions in marketing: The consumer perspective

Internet auctions for consumer are among the most popular and most successful business models in electronic commerce. Research so far, however, has focused on prerequisites and consequences of auctions as a marketing intstrument of suppliers. Even though it is a key success factor from a marketing perspective, the demand side has not inspired similar attention. This paper focuses on the attitudes, motives, and behavior of auction customers. It shows why ccurrent beliefs about bidder characteristics are myths. Taking these misconceptions as a starting point, the existence of an experiential and a pragmatic type of auction customer is proposed. An explorative empirical study looking for the characteristics of both types of auction customers is described. Results indicate that less than half of auction shoppers in the sudy are experiential oriented. Except substantial additional demand concerning technological and emotional qualities of auctions these shoppers do not differ dramatically from pragmatic oriented shoppers. Both types are open-minded towards further development of consumer auctions to commercial marketplaces. Business models of auctioneers and suppliers should concentrate on the basic utility of the auction algorithm by facilitating individual matchmaking instead of pursuing costly additional utility by promoting the entertainment value of auctions. --

Quality Dimensions for B2C E-Commerce

Organizations have still not realized the full potential of e-commerce. One factor that is likely to influence the further adoption of e-commerce is the quality of the e-commerce system as system quality impacts user satisfaction and hence use of the system. However, in order to improve the quality of any systems, one first needs to identify measures to assess quality. Although other researchers have recognized the need for such measures, they have primarily focused on a single specific aspect of e-commerce systems, typically the user interface. In this paper we identify the key components of e-commerce systems and synthesize existing research related to quality of these components to arrive at a comprehensive list of quality dimensions, which in turn provide measures to assess the quality of e-commerce systems

Institutional Approach to E-commerce: An Integrated Framework for Pakistan

Pakistan needs to knit itself into global information economy in order to ensure economic development. E-commerce is the essential tool through which this objective can be met. Currently, the economy is in a transition, the span of which needs to be shortened in order to meet the global challenges in the coming years. An institutional approach is essential to develop e-commerce. An appropriate institutional framework will shorten the time span of the transition period and will ensure a smooth transition to information economy. It will provide an effective and efficient use of the existing institutional infrastructure and development of new institutions. It calls for close coordination between the government, industry, and international organisations.