Useful Descriptions of Organizational Processes: Collecting Data for the Process Handbook

This paper describes a data collection methodology for business process analysis. Unlike static objects, business processes are semi-repetitive sequences of events that are often widely distributed in time and space, with ambiguous boundaries. To redesign or even just describe a business process requires an approach that is sensitive to these aspects of the phenomena. The method described here is intended to generate semi-formal process representations suitable for inclusion in a "handbook" of organizational processes. Using basic techniques of ethnographic interviewing and observation, the method helps users map decomposition, specialization, and dependency relationships at an intermediate level of abstraction meaningful to participants. By connecting new process descriptions to an existing taxonomy of similar descriptions in the Handbook, this method helps build a common vocabulary for process description and analysis.

Model granularity and related concepts

Models are integral to engineering design and basis for many decisions. Therefore, it is necessary to comprehend how a model’s properties might influence its behaviour. Model granularity is an important property but has so far only received limited attention. The terminology used to describe granularity and related phenomena varies and pertinent concepts are distributed across communities. This article positions granularity in the theoretical background of models, collects formal definitions for relevant terms from a range of communities and discusses the implications for engineering design

A knowledge-based system design/information tool

The objective of this effort was to develop a Knowledge Capture System (KCS) for the Integrated Test Facility (ITF) at the Dryden Flight Research Facility (DFRF). The DFRF is a NASA Ames Research Center (ARC) facility. This system was used to capture the design and implementation information for NASA's high angle-of-attack research vehicle (HARV), a modified F/A-18A. In particular, the KCS was used to capture specific characteristics of the design of the HARV fly-by-wire (FBW) flight control system (FCS). The KCS utilizes artificial intelligence (AI) knowledge-based system (KBS) technology. The KCS enables the user to capture the following characteristics of automated systems: the system design; the hardware (H/W) design and implementation; the software (S/W) design and implementation; and the utilities (electrical and hydraulic) design and implementation. A generic version of the KCS was developed which can be used to capture the design information for any automated system. The deliverable items for this project consist of the prototype generic KCS and an application, which captures selected design characteristics of the HARV FCS

SPIDA: Abstracting and generalizing layout design cases

Abstraction and generalization of layout design cases generate new knowledge that is more widely applicable to use than specific design cases. The abstraction and generalization of design cases into hierarchical levels of abstractions provide the designer with the flexibility to apply any level of abstract and generalized knowledge for a new layout design problem. Existing case-based layout learning (CBLL) systems abstract and generalize cases into single levels of abstractions, but not into a hierarchy. In this paper, we propose a new approach, termed customized viewpoint - spatial (CV-S), which supports the generalization and abstraction of spatial layouts into hierarchies along with a supporting system, SPIDA (SPatial Intelligent Design Assistant)