Insights into supplier master data engineer's roles in a global company

This thesis explores the daily tasks and roles of a supplier master data engineer in a global company. The author of the thesis has been working full-time as a master data engineer for over 3 years in the domain of supplier master data and is responsible for maintaining the data quality of Wärtsilä’s supplier data. The thesis provides insights into what skills and knowledge are needed to work as a master data engineer by examining the background of the author and the company and by closely investigating what constitutes the core workload of the supplier master data engineer. This will help the master data engineers to understand their roles in the company more clearly and assist in a smoother induction process. Reflective practice is the theoretical framework and case study method is utilized for the thesis. It uses weekly based diary observations and learnings. The result of the thesis provided constructive insights into how master data engineers can improve their skillsets and improved understanding on what roles they are playing inside the company in a bigger picture

Utilization of ServiceNow’s Risk Management Functionality Within the GRC Module: A Case Study

I en tid med økende kompleksitet og risiko, er styring av governance, risk, and compliance (GRC) innen organisasjoner mer kritisk enn noen gang. Denne masteroppgaven undersøker potensialet til ServiceNow's GRC-modul og et standardisert risikobibliotek for å løse utfordringer i tradisjonell risikostyring og forbedre GRC-prosesser. Ved bruk av en kvalitativ forskningsmetode bestående av semi-strukturerte intervjuer, gir studien verdifull innsikt i bruken av ServiceNow's GRC-modul, hensyn ved implementering, og potensialet til et standardisert risikobibliotek for å forbedre risikostyringsprosesser. Funnene antyder at ServiceNow's GRC-modul fremmer forbedret risikosynlighet, forbedret beslutningstaking og effektivitet i arbeidsflyt, og styrker organisasjonens risikostyringsrammeverk. I tillegg introduserer et standardisert risikobibliotek en konsekvent, strukturert og effektiv metode for risikoidentifikasjon, vurdering og prioritering. En vellykket implementering avhenger imidlertid av faktorer som organisatorisk beredskap, engasjement fra interessenter, klar måldefinisjon, og omfattende brukeropplæring. Oppgavens hovedbegrensning ligger i et lite utvalg av intervjuobjekter, noe som potensielt kan indusere skjevhet i funnene. Likevel gir oppgaven verdifulle innsikter i adopsjon og potensialet til GRC-verktøy som ServiceNow for å styrke risikostyringsprosesser i organisasjoner.In an era of increasing complexity and risk, the management of governance, risk, and compliance (GRC) within organizations is more critical than ever. This thesis examines the potential of ServiceNow's GRC module and a standardized risk library in solving challenges in traditional risk management and enhancing GRC processes. Through a qualitative research approach consisting of semi-structured interviews, the study provides insightful perspectives on utilizing ServiceNow's GRC module, implementation considerations, and the potential of a standardized risk library to enhance risk management processes. The findings suggest that ServiceNow's GRC module fosters improved risk visibility, enhanced decision-making, and workflow efficiency, bolstering the organization's risk management framework. Additionally, including a standardized risk library introduces a consistent, structured, and efficient method of risk identification, assessment, and prioritization. Nevertheless, successful implementation depends on factors such as organizational readiness, stakeholder engagement, clear goal definition, and extensive user training. The study's main limitation lies in the small sample size of interviewees, potentially inducing bias in the findings. Nevertheless, the research provides valuable insights into the adoption and potential of GRC tools like ServiceNow in strengthening risk management processes in organizations

FISA Reform

Congress and the Executive Branch are poised to take up the issue of FISA reform in 2014. What has been missing from the discussion is a comprehensive view of ways in which reform could be given effect—i.e., a taxonomy of potential options. This article seeks to fill the gap. The aim is to deepen the conversation about abeyant approaches to foreign intelligence gathering, to allow fuller discussion of what a comprehensive package could contain, and to place initiatives that are currently under consideration within a broader, over-arching framework. The article begins by considering the legal underpinnings and challenges to the President\u27s Surveillance Program. It then examines how technology has altered the types of information available, as well as methods of transmission and storage. The article builds on this to develop a taxonomy for how a statutory approach to foreign intelligence gathering could be given force. It divides foreign intelligence gathering into two categories: front-end collection and back-end analysis and use. Each category contains a counterpoise structured to ensure the appropriate exercise of Congressionally-mandated authorities. For the front-end, this means balancing the manner of collection with requirements for approval. For the back-end, this means offsetting implementation with transparency and oversight. The article then considers the constituent parts of each category

Data-Driven Decision-Making: Customizing Agile Development Application in ServiceNow for Enhanced Management Insights

Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business IntelligenceEmbracing digital transformation and process automation is critical to managing organizations' growing amounts of data. This allows for informed decision-making through easy access to the correct data, as made possible by platforms like ServiceNow. This cloudbased platform uses an Information Technology Service Management (ITSM) system to manage IT services and automate business processes. However, ServiceNow's Agile Development 2.0 application lacks the capability to monitor time allocation and quality metrics during story development. Therefore, the main objective of this project was to create customizations that add new features and capabilities to the Agile Development 2.0 application in ServiceNow. Automation was designed to power these customizations and create a master dashboard to achieve the project goal. This dashboard illustrates performance and quality at each stage of a story's development. It provides a real-time view of the metrics and information collected through the customization package, enhancing decision-making based on data

How can data analytics help automate the internal audit of a multinational company

Undoubtedly, the automation of processes is a major trend in today’s world. It can be noticed across almost every field, from business to industry or even medicine. Auditing, for sure, is no different. Organizations must create continuous auditing procedures for financial and operational data due to the changing regulatory environment, growing globalization, market pressure to improve operations, and quickly shifting business conditions. Based on a developed internship at a multinational company, this work will explore the benefits of automating internal audit processes, followed by examples of existing use cases

Service Now: CMDB Research

The MAPFRE Capstone team has been tasked with reviewing and recommending roadmap on the existing CMDB configuration. Paper discusses the team’s overall research on ServiceNow CMDB, Client’s deliverables and introduction to the latest technological innovations. Based on given objectives and team’s analysis we have recommended key solutions for the client to better understand the IT environment areas of business service impact, asset management, compliance, and configuration management. In addition, our research has covered all the majority of the technical and functional areas to provide greater visibility and insight into existing CMDB and IT environment

Continuous Monitoring in the Cloud Environment

The National Institute of Standards and Technology introduced a risk management framework that concludes with a process for continuous monitoring. Continuous monitoring is a way to gain near real-time insight into the security health of an information technology environment. The cloud environment is unique from other environments in the way that resources are virtualized and shared among many cloud tenants. This type of computing has been gaining popularity as a solution for organizations to purchase resources as an on-demand service in the same way that an organization purchases utilities today. In order to experience the benefits promised by the emergence of cloud computing the inherent security challenges in utilizing shared resources must be addressed. The proposed continuous monitoring program, based on recommendations from the National Institute of Standards and Technology Draft Special Publication 800-137 (Dempsey et al., 2010), is intended to address these security concerns. The program specifically addresses continuous monitoring activities for cloud providers to implement related to configuration management, patch and vulnerability management, antivirus/malicious software management, firewall management, and access management. This proposal does not address the shared responsibilities between the cloud tenant and cloud provider which is recommended as the next step in this research. The tenant and provider should have complementary controls and continuous monitoring programs to ensure the security of a cloud solution

Developing SAP service request process through Service Design Methodologies

Opinnäytetyön tavoitteena oli parantaa toimeksiantajan Wärtsilän SAP palvelupyyntöprosessia, paikantaa prosessin rajoitteet ja lisätä käyttäjäystävällisyyttä palvelumuotoilumenetelmien avulla. SAP palvelupyynnöllä pyydetään konfiguraatiomuutoksia SAP-toiminnanohjausjärjestelmään. Pyyntöprosessi noudattaa ITIL- ja IT-palveluhallinnan (ITSM) viitekehyksiä. Tutkimus seurasi Design Councilin Double Diamond (Tuplatimantti) -prosessia, sisältäen vaiheet tutki, tarkenna, kehitä ja toteuta. Työssä käytettiin monia menetelmiä, kuten sisällönanalyysiä, kyselyitä, haastatteluja, palvelupolkuja, ideointityöpajoja ja vertailuanalyysejä, ja niihin osallistui useita Wärtsilän sidosryhmiä loppukäyttäjistä tietohallinnon ammattilaisiin. Lisäksi analysointiin ja ideoiden testaukseen käytettiin työkaluja kuten business model canvas (liiketoimintamalli) ja value proposition canvas (arvolupaus). Palvelumuotoilu ottaa huomioon asiakkaan näkökulman ja käyttäjäkokemuksen paljastaen palvelupolun keskeiset kipupisteet. Päätöksellä keskittyä palvelupyyntölomakkeisiin kehitettiin 11 uutta tai paranneltua lomaketta käyttäen iteratiivisia suunnittelu- ja testausvaiheita. Projekti mahdollistaa prosessiymmärryksen kasvattamisen ja luo perustan tuleville prosessiparannuksille.The aim of the thesis was to enhance SAP service request process, address inefficiencies and improve user satisfaction using service design methods. This project was commissioned by Wärtsilä. The SAP service request process is used to request configuration changes to the SAP enterprise resource planning (ERP) tool. The request process follows the Information Technology Infrastructure Library (ITMS) and IT Service Management (ITSM) frameworks. The research was conducted following the Design Council’s Double Diamond process, which includes the phases of discover, define, develop and deliver. Various methods such as content analysis, surveys, interviews, customer journey, brainstorming workshops and benchmarking were utilized, involving several Wärtsilä internal stakeholders from end users to information management professionals. Tools like business model canvas and value proposition canvas were used to analyze and test the selected ideas. Service design methodology considers the process from customers’ perspective and user experience, enabling the key pain points in service request customer journey to be revealed. With the decision to focus on service request templates, 11 new or enhanced service request templates were developed via iterative design and testing phases. The project facilitates the enhancement of process understanding and establishes a foundation for future process improvements

DEVELOPING A PROJECT MANAGER COMPETENCY MODEL TO BETTER SERVE THE WARFIGHTER AND THE DOD

As of today, the Department of Defense (DOD) project management competencies are structured differently from industry. Industry has made advancements in project management that the DOD does not currently take advantage of. By better aligning the DOD and PMI competency standards we can decrease cost, schedule, and performance issues. Based on previous research on the topic, the current DOD competency model is not sufficient for assessing today’s program managers. The purpose of this research is to use the three PMI industry standards to develop a survey tool to better serve the DOD acquisition workforce. We were able to create this survey tool and hope that, by using this survey tool, future research teams will be able to effectively gauge the acquisition community’s correlation between the three PMI standards and the current DOD workload. The information gathered from this research can be useful not only to DOD acquisition communities, but also can set future guidelines to program managers in order to save the DOD on schedule, cost, and performance.Civilian, Department of the NavyCivilian, Department of the NavyApproved for public release. Distribution is unlimited