A visual UML-based conceptual model of information-seeking by computer science researchers

The information-seeking process carried out by researchers is complex and full of different variables. We have represented this complexity for computer science researchers in the form of a conceptual model. The model is presented in a visual form using the UML modeling language, since it allows conveying all the complexity present in such a process with greater clarity. It has been obtained after carrying out two qualitative studies ?a focus group and semi-structured interviews? with computer science researchers. The proposed overall model is composed of 4 sub-models: of the documents used in the process, of the tasks undertaken, of the user, and of the information-seeking process context. The conceptual model proposed can serve for the purpose of better understanding the information-seeking process, for example for librarians or for software designers wanting to provide a support to such task. It can also be useful as a framework to characterize different software solutions aimed to information-seeking in research activities, and to compare them