Towards a Knowledge Graph based Speech Interface

Applications which use human speech as an input require a speech interface with high recognition accuracy. The words or phrases in the recognised text are annotated with a machine-understandable meaning and linked to knowledge graphs for further processing by the target application. These semantic annotations of recognised words can be represented as a subject-predicate-object triples which collectively form a graph often referred to as a knowledge graph. This type of knowledge representation facilitates to use speech interfaces with any spoken input application, since the information is represented in logical, semantic form, retrieving and storing can be followed using any web standard query languages. In this work, we develop a methodology for linking speech input to knowledge graphs and study the impact of recognition errors in the overall process. We show that for a corpus with lower WER, the annotation and linking of entities to the DBpedia knowledge graph is considerable. DBpedia Spotlight, a tool to interlink text documents with the linked open data is used to link the speech recognition output to the DBpedia knowledge graph. Such a knowledge-based speech recognition interface is useful for applications such as question answering or spoken dialog systems.Comment: Under Review in International Workshop on Grounding Language Understanding, Satellite of Interspeech 201

A Factoid Question Answering System for Vietnamese

In this paper, we describe the development of an end-to-end factoid question answering system for the Vietnamese language. This system combines both statistical models and ontology-based methods in a chain of processing modules to provide high-quality mappings from natural language text to entities. We present the challenges in the development of such an intelligent user interface for an isolating language like Vietnamese and show that techniques developed for inflectional languages cannot be applied "as is". Our question answering system can answer a wide range of general knowledge questions with promising accuracy on a test set.Comment: In the proceedings of the HQA'18 workshop, The Web Conference Companion, Lyon, Franc

Query-Based Summarization using Rhetorical Structure Theory

Research on Question Answering is focused mainly on classifying the question type and finding the answer. Presenting the answer in a way that suits the user’s needs has received little attention. This paper shows how existing question answering systems—which aim at finding precise answers to questions—can be improved by exploiting summarization techniques to extract more than just the answer from the document in which the answer resides. This is done using a graph search algorithm which searches for relevant sentences in the discourse structure, which is represented as a graph. The Rhetorical Structure Theory (RST) is used to create a graph representation of a text document. The output is an extensive answer, which not only answers the question, but also gives the user an opportunity to assess the accuracy of the answer (is this what I am looking for?), and to find additional information that is related to the question, and which may satisfy an information need. This has been implemented in a working multimodal question answering system where it operates with two independently developed question answering modules

Hi, how can I help you?: Automating enterprise IT support help desks

Question answering is one of the primary challenges of natural language understanding. In realizing such a system, providing complex long answers to questions is a challenging task as opposed to factoid answering as the former needs context disambiguation. The different methods explored in the literature can be broadly classified into three categories namely: 1) classification based, 2) knowledge graph based and 3) retrieval based. Individually, none of them address the need of an enterprise wide assistance system for an IT support and maintenance domain. In this domain the variance of answers is large ranging from factoid to structured operating procedures; the knowledge is present across heterogeneous data sources like application specific documentation, ticket management systems and any single technique for a general purpose assistance is unable to scale for such a landscape. To address this, we have built a cognitive platform with capabilities adopted for this domain. Further, we have built a general purpose question answering system leveraging the platform that can be instantiated for multiple products, technologies in the support domain. The system uses a novel hybrid answering model that orchestrates across a deep learning classifier, a knowledge graph based context disambiguation module and a sophisticated bag-of-words search system. This orchestration performs context switching for a provided question and also does a smooth hand-off of the question to a human expert if none of the automated techniques can provide a confident answer. This system has been deployed across 675 internal enterprise IT support and maintenance projects.Comment: To appear in IAAI 201

Improve and Implement an Open Source Question Answering System

A question answer system takes queries from the user in natural language and returns a short concise answer which best fits the response to the question. This report discusses the integration and implementation of question answer systems for English and Hindi as part of the open source search engine Yioop. We have implemented a question answer system for English and Hindi, keeping in mind users who use these languages as their primary language. The user should be able to query a set of documents and should get the answers in the same language. English and Hindi are very different when it comes to language structure, characters etc. We have implemented the Question Answer System so that it supports localization and improved Part of Speech tagging performance by storing the lexicon in the database instead of a file based lexicon. We have implemented a brill tagger variant for Part of Speech tagging of Hindi phrases and grammar rules for triplet extraction. We also improve Yioop’s lexical data handling support by allowing the user to add named entities. Our improvements to Yioop were then evaluated by comparing the retrieved answers against a dataset of answers known to be true. The test data for the question answering system included creating 2 indexes, 1 each for English and Hindi. These were created by configuring Yioop to crawl 200,000 wikipedia pages for each crawl. The crawls were configured to be domain specific so that English index consists of pages restricted to English text and Hindi index is restricted to pages with Hindi text. We then used a set of 50 questions on the English and Hindi systems. We recored, Hindi system to have an accuracy of about 55% for simple factoid questions and English question answer system to have an accuracy of 63%