Use and effectiveness of decision support systems (DSS): Study of the Saudi private sector

In the industrialized world today, management is characterized by extensive use of computers to manage rapid change, information overload, and complex decision-making. Literature suggests that Decision Support Systems, computer packages offering information retrieval, problem-structuring models, decision alternatives, and other types of decision support, are effective extensions of human decision-making and offer substantial benefits to organizations utilizing them. In spite of overwhelmingly positive reviews for DSS, empirical literature has produced inconsistent results regarding DSS effectiveness, and definitions of “effectiveness” and of DSS itself are varied and sometimes contradictory. Distinguishing DSS from MIS (management information systems) and other types of managerial computer support has proven to be an essential part of DSS research. An additional gap in DSS research to date is that little is known about DSS use in developing countries and the potential of DSS to improve decision-making and overall organizational effectiveness. The present empirical study surveyed one member from each of Saudi Arabia\u27s largest corporations to determine to what extent DSS has been incorporated into the companies\u27 decision-making procedures. A second purpose was to determine decision-makers\u27 perceptions of the effectiveness of DSS in terms of their decision processes (time savings, availability of more alternatives, cognitive effort) as well as decision outcomes (decision accuracy and overall quality). The research revealed a high degree of use and enthusiasm for DSS, but revealed gaps in Saudi utilization of the systems. The research identified specific obstacles to more pervasive adaptation and enjoyment of benefits, including a lack of research stemming from researchers\u27 misperceptions of the private sector\u27s interest in and ability to understand Decision Support Systems

A Multicriteria Analysis Approach for Evaluating the Performance of Agriculture Decision Support Systems for Sustainable Agribusiness

Agriculture decision support systems (DSSs) play an important role in facilitating evidence-based agricultural decision-making for improving agribusiness productivity. Evaluating and selecting the most appropriate agriculture DSS for sustainable agribusiness is, however, challenging due to the existence of production and marketing alternatives, a variety of objective functions from economic to lifestyle to long-term sustainability, and the subjectiveness and imprecision involved in the evaluation process. To help decision makers effectively deal with these issues, this paper presents a multicriteria analysis approach for evaluating and selecting the most appropriate agriculture DSS for sustainable agribusiness. The subjective assessments of decision makers in the evaluation process are formulated using linguistic variables approximated by fuzzy numbers. The concept based on the positive and the negative ideal solutions is applied for producing a performance index value for every agriculture DSS alternative across all evaluation criteria based on which the most appropriate agriculture DSS is. An empirical study is presented for demonstrating the step-wise process for evaluating and selecting the most appropriate agriculture DSS for sustainable agribusiness. The outcome from the performance evaluation process allows agribusinesses to effectively adopt appropriate agriculture DSSs for achieving competitive advantages