Implicit Measures of Lostness and Success in Web Navigation

In two studies, we investigated the ability of a variety of structural and temporal measures computed from a web navigation path to predict lostness and task success. The user’s task was to find requested target information on specified websites. The web navigation measures were based on counts of visits to web pages and other statistical properties of the web usage graph (such as compactness, stratum, and similarity to the optimal path). Subjective lostness was best predicted by similarity to the optimal path and time on task. The best overall predictor of success on individual tasks was similarity to the optimal path, but other predictors were sometimes superior depending on the particular web navigation task. These measures can be used to diagnose user navigational problems and to help identify problems in website design

Towards evaluation of personalized and collaborative information retrieval

We propose to extend standard information retrieval (IR) ad-hoc test collection design to facilitate research on personalized and collaborative IR by gathering additional meta-information during the topic (query) development process. We propose a controlled query generation process with activity logging for each topic developer. The standard ad-hoc collection will thus be accompanied by a new set of thematically related topics and the associated log information, and has the potential to simulate a real-world search scenario to encourage retrieval systems to mine user information from the logs to improve IR effectiveness. The proposed methodology described in this paper will be applied in a pilot task which is scheduled to run in the FIRE 2011 evaluation campaign. The task aims at investigating the research question of whether personalized and collaborative IR retrieval experiments and evaluation can be pursued by enriching a standard ad-hoc collection with such meta-information

Overview of the personalized and collaborative information retrieval (PIR) track at FIRE-2011

The Personalized and collaborative Information Retrieval (PIR) track at FIRE 2011 was organized with an aim to extend standard information retrieval (IR) ad-hoc test collection design to facilitate research on personalized and collaborative IR by collecting additional meta-information during the topic (query) development process. A controlled query generation process through task-based activities with activity logging was used for each topic developer to construct the final list of topics. The standard ad-hoc collection is thus accompanied by a new set of thematically related topics and the associated log information. We believe this can better simulate a real-world search scenario and encourage mining user information from the logs to improve IR effectiveness. A set of 25 TREC formatted topics and the associated metadata of activity logs were released for the participants to use. In this paper we illustrate the data construction phase in detail and also outline two simple ways of using the additional information from the logs to improve retrieval effectiveness

Second-Level Digital Divide: Mapping Differences in People's Online Skills

Much of the existing approach to the digital divide suffers from an important limitation. It is based on a binary classification of Internet use by only considering whether someone is or is not an Internet user. To remedy this shortcoming, this project looks at the differences in people's level of skill with respect to finding information online. Findings suggest that people search for content in a myriad of ways and there is a large variance in how long people take to find various types of information online. Data are collected to see how user demographics, users' social support networks, people's experience with the medium, and their autonomy of use influence their level of user sophistication.Comment: 29th TPRC Conference, 200

Characterizing Search Behavior in Productivity Software

Complex software applications expose hundreds of commands to users through intricate menu hierarchies. One of the most popular productivity software suites, Microsoft Office, has recently developed functionality that allows users to issue free-form text queries to a search system to quickly find commands they want to execute, retrieve help documentation or access web results in a unified interface. In this paper, we analyze millions of search sessions originating from within Microsoft Office applications, collected over one month of activity, in an effort to characterize search behavior in productivity software. Our research brings together previous efforts in analyzing command usage in large-scale applications and efforts in understanding search behavior in environments other than the web. Our findings show that users engage primarily in command search, and that re-accessing commands through search is a frequent behavior. Our work represents the first large-scale analysis of search over command spaces and is an important first step in understanding how search systems integrated with productivity software can be successfully developed