A Review of the HCI Literature in IS: The Missing Links of Computer-mediated Communication, Culture, and Interaction

The field of human-computer interaction (HCI) is a significant subset of information systems. Despite its importance, there are few systematic reviews of HCI literature, especially as it pertains to the IS discipline. This study attempts to contribute to the discipline by reporting on a review of HCI research published in seven top IS journals over six years (2003–2009). Our review suggests a few critical gaps: 1) there is a dearth of research focusing on CMC-related issues, especially with respect to dyadic communication, 2) while past research acknowledges that culture plays an important role in HCI, and has implications for interface design, few studies have focused on cultural issues, 3) more research is needed in the human-computer interaction involving enterprise systems, and 4) more focus needs to be paid to the “levels of analysis” issues while conducting HCI studies. We also propose specific guidelines for addressing the gaps identified above

Decision Support Capabilities of Enterprise Content Management: A Framework

Enterprise content management (ECM) systems help firms deal with the increasing amounts and complexity of structured and unstructured organizational data. However the ECM literature shows that many organizations focus on the short-term benefits of ECM while the potential strategic decision-making benefits are rarely considered. Therefore, the objective of this research-in-progress paper is to investigate the association between ECM and decision support and to draw attention to the potential application of ECM technology for decision-making activities. This study introduces a framework linking ECM to decision-making activities, and presents five propositions based on the published literature

A QUESTION OF METHODOLOGY – CREATING A CUSTOMIZED ROLLOUT-METHOD FOR A COLLABORATION PORTAL IN A DISTRIBUTED ENVIRONMENT

Cassidian Electronics, a globally operating business unit of EADS, aimed to implement a collaborative portal for its quality management department. After conducting a successful pilot phase producing a prototype for a small number of users it soon became apparent that a large scale roll-out would not be feasible without proper methodological support. As no methodology was available to be used directly, an evaluation process was started and two champion methodologies (PADEM of Fraunhofer Institut and G&K - Großman and Koschek) were identified. A framework was developed to transparently compare the merits of each methodology and G&K selected as the most suitable. This paper presents the selection process as well as the case study describing the adaption mechanism and subsequent application of G&K for the roll-out of a large scale distributed collaboration portal in a high quality environment. A key lesson learned is the strong benefit of an agile method for portal implementations and roll-outs to ensure high user satisfaction and technology acceptance leading to measurable financial benefits

Evolução dos sistemas de gestão de conteúdos: rumo a um enfoque holístico

This article is a bibliographical review of Content Management Systems (cms) from their inception, when they were centered on managing departmental information, until encompassing the entire organization, where we can talk about Enterprise Content Management (ecm) focused on organizational learning and knowledge management. A four-dimension model is presented for a better understanding of the implications of this type of projects, comparing the issues found on each dimension with the cms best implementation practices proposed by various authors. Finally, it is emphasized that it is critical to consider not only technology and content, but also the processes and the company where the solution is being implemented, in order to have a holistic view of dimensions and ensure that no detail is left out to maximize the probabilities of success of such project.Este artículo hace una revisión bibliográfica de los sistemas de gestión decontenidos (CMS) desde sus inicios, cuando se centraban en gestionar la información departamental, hasta abarcar toda la organización, donde se puede hablar de gestión de contenidos empresariales (ECM) enfocados en el aprendizaje organizacional y la gestión del conocimiento. Se presenta un modelo con cuatro dimensiones para un mejor entendimiento de las implicaciones de este tipo de proyectos, contrastando los problemas encontrados en cada dimensión con las mejores prácticas en la implementación de CMS propuestas por diversos autores. Finalmente, se enfatiza que es crítico tener en cuenta no solo la tecnología y el contenido, sino también los procesos y la empresa en la cual la solución es implantada, para tener una visión holística de las dimensiones y asegurar que no se escape ningún detalle para maximizar las probabilidades de éxito de dicho proyecto.Este artigo faz uma revisao bibliografica dos sistemas de gestao de conteudos (CMS) desde seu inicio, quando se centralizavam em administrar a informacao departamental, ate abranger toda a organizacao, em que se pode falar de gestao de conteudos empresariais (ECM) enfocados na aprendizagem organizacional e na gestao do conhecimento. Apresenta-se um modelo com quatro dimensoes para um melhor entendimento das implicacoes desse tipo de projetos, contrastando os problemas encontrados em cada dimensao com as melhores praticas na implantacao de CMS propostas por diversos autores. Finalmente, enfatiza-se que e critico considerar nao so a tecnologia e o conteudo, mas tambem os processos e a empresa na qual a solucao e implantada, para ter uma visao holistica das dimensoes e garantir que nao passe nenhum detalhe para maximizar as probabilidades de sucesso desse processo

Enterprise Content Management - A Literature Review

Managing information and content on an enterprise-wide scale is challenging. Enterprise content management (ECM) can be considered as an integrated approach to information management. While this concept received much attention from practitioners, ECM research is still an emerging field of IS research. Most authors that deal with ECM claim that there is little scholarly literature available. After approximately one decade of ECM research, this paper provides an in-depth review of the body of academic research: the ECM domain, its evolution, and main topics are characterized. An established ECM research framework is adopted, refined, and explained with its associated elements and working definitions. On this basis, 68 articles are reviewed, classified, and concepts are derived. Prior research is synthesized and findings are integrated in a concept-centric way. Further, implications for research and practice, including future trends, are drawn

Decision Support Capabilities of Enterprise Content Management Systems: An Empirical Investigation

Enterprise content management (ECM) systems help organizations cope with the increasing complexity and volume of data and information. Despite the growing popularity of ECM, published literature indicates that organizations primarily use ECM for operational benefits, while the strategic decision making capabilities are rarely considered. Thus, the most significant rewards of ECM implementation may be largely forgone. This study investigates the potential of ECM technology for decision support. A research model is proposed and validated via an empirical investigation. The results show that ECM positively influences problem identification and definition, decision making speed and analysis, decision quality, and decision makers’ satisfaction

Foregrounding the “I” in IS Research : A Plea for Research on Computer-mediated Human Information Behaviour

Starting in the mid of the 20th century, the emergence of contemporary information technologies has dramatically changed the way information is disseminated and absorbed in organizational and private contexts. Recent advances in information technology make information ubiquitously available with the help of novel hardware and software, like mobile devices, corporate social networks or microblogging services. They enable organizational actors and private users to access information from multiple sources across a multitude of different computer-based channels. However, today’s abundance of information does not only result in higher organizational productivity and an enrichment of its recipients’ lives in general. It also introduces new challenges as the mental information processing capabilities of human IS users improve not at the same speed as hardware and software technologies do, being constrained by cognitive limitations and evolutionary-shaped behavioural patterns guiding the absorption and use of information. Hence, it appears to be paramount to consider the aforementioned limitations as one important facet of human information behaviour with respect to a more human-centric use and design of information systems. Faster and more intelligent data processing capabilities, which recently have often been expressed with the term "big data", does not automatically lead to a better understanding of mental information processing capabilities of humans. Thus, we propose to focus on the processes and states that occur when humans process information in their brain as well. The entity “information” is a constituent of the Information Systems discipline, thus underlining the field’s focus on the development and use of technologies that support humans in gathering and processing information that are required in various business and private contexts. Unfortunately, however, the analysis and explanation of the relationship between human technology users and the entity information has never been the discipline’s core research in3 terest. In fact, research on the behaviour of human beings when interacting with information in computer-based contexts is largely fragmented and frequently generates conflicting results. Consequently, the goal of this paper is twofold. First, it reviews existing research with respect to information or information related behaviours. Second, based on the findings of the review, it intend to demonstrate how the research on computer-mediated information behaviours could significantly enrich IS research. Thus, we provide a profound and structured overview of extant research on the relationship between human beings and the entity information in the IS domain. Then, the article aims at creating intertextual coherence by harmonizing fragmented pieces of research as well as to identify fundamental research gaps that motivate promising future research trajectories. The latter will be exemplified with the yet under-researched phenomena of channel-dependent information seeking, information stopping, and information avoidance behaviour. Toward this end, the IS literature on information behaviours is analyzed using a conceptual framework developed based upon a synthesis and extenbsion of previous work on human information behaviour. Where appropriate, articles from non-IS journals are integrated into the analysis to complement and extend the findings. The result is a review article centred around organizing our existing knowledge of human behaviour in relation to the entity information in computer-based contexts with the overarching goal of advancing theory development

THE STRATEGIC ASSOCIATION BETWEEN ENTERPRISE CONTENT MANAGEMENT AND DECISION SUPPORT

To deal with the increasing information overload and with the structured and unstructured data complexity, many organizations have implemented enterprise content management (ECM) systems. Published research on ECM so far is very limited and reports on ECM implementations have been scarce until recently (Tyrväinen et al. 2006). However, the little available ECM literature shows that many organizations using ECM focus on operational benefits while strategic decision-making benefits are rarely considered. Moreover, the strategic capabilities such as decision making capabilities of ECM are not fully investigated in the current literature. In addition, the literature lacks a strategic management framework (SMF) that links strategies, business objectives, and performance management although there are several published studies that discuss ECM strategy. A strategic management framework would seem essential to effectively manage ECM strategy formulation, implementation, and performance evaluation (Kaplan and Norton 1996; Ittner and Larcker 1997). The absence of an appropriate strategic management framework keeps organizations from effective strategic planning, implementation, and evaluation, which affects the organizational capabilities overall. Therefore, the objective of this dissertation is to determine the decision support capabilities of ECM, and specify how ECM strategies can be formulated, implemented, and evaluated in order to fully utilize the ECM strategic capabilities. Structural equation modeling as well as design science approaches will be adopted to achieve the dissertation objectives

Assessment of an enterprise employee portal using dashboard monitoring system: a case study

A portal is a browser-based application that provides a web platform for users to improve inter-department collaboration and customer service. Portals are classified either as internal facing portals or external public facing portals. This study addresses the problems facing an internal portal related to its contents, functions and usability and provides a list of essential contents and functions that it should include through integrating theories and industry best practices. The theory framework is based on literature review and the industry best practices are based on the analysis of a number of internal portals of companies used as case studies. These two were compared to develop an information mapping grid to identify gaps between theories and practices. A case company was used to uncover additional insights on employee portal content and functionalities through the analysis of actual and perceived user portal usage. The results were then compared using an information mapping grid to derive a set of content and functionalities to improve usability of an internal employee portal. Results of this study indicate that customization and personalization is an important feature of an employee portal, however, features pertaining to communication and collaboration support, search support, help system and employee self-services appear to be more important in practice. The information mapping grid derived, the data warehouse architecture developed and the Dashboard Monitoring systems created to assess usability of an employee portal are applicable to similar enterprises --Abstract, page iii