User-centricity and Public Values in eGovernment: Friend or Foe?

In their delivery of services, public administrations seek to develop a ‘citizen-centric’ approach. Concomitantly, user-centricity is emerging as a widely accepted construct for Web 3.0 applications supporting the digital interaction between service providers and recipients. The digitalization of public services can positively impact important public values, such as efficiency and transparency. However, the digital divide highlights that information and communication technologies can simultaneously neglect public needs. This begs the question of whether user-centricity reflects or conflicts with public values. To answer this question, we present a systematic review of existing literature on user-centricity and public values. The contribution of this paper is an extended taxonomy of public values for user-centricity, as well as recommendations for public policy to address conflicts between public values and user-centricity

User-centricity and Public Values in eGovernment: Friend or Foe?

In their delivery of services, public administrations seek to develop a ‘citizen-centric’ approach. Concomitantly, user-centricity is emerging as a widely accepted construct for Web 3.0 applications supporting the digital interaction between service providers and recipients. The digitalization of public services can positively impact important public values, such as efficiency and transparency. However, the digital divide highlights that information and communication technologies can simultaneously neglect public needs. This begs the question of whether user-centricity reflects or conflicts with public values. To answer this question, we present a systematic review of existing literature on user-centricity and public values. The contribution of this paper is an extended taxonomy of public values for user- centricity, as well as recommendations for public policy to address conflicts between public values and user-centricity

User-centricity and Public Values in eGovernment: Friend or Foe?

In their delivery of services, public administrations seek to develop a ‘citizen-centric’ approach. Concomitantly, user-centricity is emerging as a widely accepted construct for Web 3.0 applications supporting the digital interaction between service providers and recipients. The digitalization of public services can positively impact important public values, such as efficiency and transparency. However, the digital divide highlights that information and communication technologies can simultaneously neglect public needs. This begs the question of whether user-centricity reflects or conflicts with public values. To answer this question, we present a systematic review of existing literature on user-centricity and public values. The contribution of this paper is an extended taxonomy of public values for user-centricity, as well as recommendations for public policy to address conflicts between public values and user-centricity

E-Governance: Strategy for Mitigating Non-Inclusion of Citizens in Policy Making in Nigeria

The Nigerian federation that currently has 36 states structure adopted the Weberian Public Administrative system before now as an ideal way of running government, which was characterized with the traditional way of doing things without recourse to the deployment of Information Communication Technology (ICT). Today e-governance is seen as a paradigm shift from the previous way of governance. Research has shown that, the adoption and implementation of e-governance is more likely to bring about effective service delivery, mitigate corruption and ultimately enhance citizens’ participation in governmental affairs. However, it has been argued that infrastructure such as regular electricity power and access to the Internet, in addition to a society with high rate of literacy level are required to effectively implement and realize the potentials of e-governance for improved delivery of services. Due to the difficulties currently experienced, developing nations need to adequately prepare for the implementation of e-governance on the platform of Information Communication Technology (ICT). Hence, this study seeks to examine whether the adoption and implementation of e-governance in the context of Nigeria would mitigate the hitherto non-inclusion of citizens in the formulation and implementation of government policies aimed at enhanced development. To achieve the objective of the study, data were sourced and analyzed majorly by examining government websites of 20 states in the Nigerian federation to ascertain if there are venues for citizens to interact with government in the area of policy making and feedback on government actions, as a way of promoting participatory governance. The study revealed that the adoption and implementation of e-governance in the country is yet to fully take place. This is due to lack of infrastructure, low level of literacy rate and government inability to provide the necessary infrastructure for e-governance to materialize. The paper therefore, recommends among others the need for the Federal Government to involve a sound and clear policy on how to go about the adoption and implementation of egovernance through deliberate effort at increasing budgetary allocation towards infrastructural development and mass education of citizens

The Impact of e-Democracy in Political Stability of Nigeria

The history of the Nigerian electoral process has been hitherto characterized by violence stemming from disputes in election outcomes. For instance, violence erupted across some states in Northern Nigeria when results indicated that a candidate who was popular in that part of the country was losing the election leading to avoidable loss of lives. Beside, this dispute in election outcome lingers for a long time in litigation at the electoral tribunals which distracts effective governance. However, the increasing penetrating use of ICTs in Nigeria is evident in the electoral processes with consequent shift in the behavior of actors in the democratic processes, thus changing the ways Nigerians react to election outcomes. This paper examines the trend in the use ICT in the Nigerian political system and its impact on the stability of the polity. It assesses the role of ICT in recent electoral processes and compares its impact on the outcome of the process in lieu of previous experiences in the Nigeria. Furthermore, the paper also examines the challenges and risks of implementing e-Democracy in Nigeria and its relationship to the economy in the light of the socio-economic situation of the country. The paper adopted qualitative approach in data gathering and analysis. From the findings, the paper observed that e-democracy is largely dependent on the level of ICT adoption, which is still at its lowest ebb in the country. It recognizes the challenges in the provision of ICT infrastructure and argues that appropriate low-cost infrastructure applicable to the Nigerian condition can be made available to implement e-democracy and thus arouse the interest of the populace in governance, increase the number of voters, and enhance transparency, probity and accountability, and participation in governance as well as help stabilize the nascent democrac

The First 25 Years of the Bled eConference: Themes and Impacts

The Bled eConference is the longest-running themed conference associated with the Information Systems discipline. The focus throughout its first quarter-century has been the application of electronic tools, migrating progressively from Electronic Data Interchange (EDI) via Inter-Organisational Systems (IOS) and eCommerce to encompass all aspects of the use of networking facilities in industry and government, and more recently by individuals, groups and society as a whole. This paper reports on an examination of the conference titles and of the titles and abstracts of the 773 refereed papers published in the Proceedings since 1995. This identified a long and strong focus on categories of electronic business and corporate perspectives, which has broadened in recent years to encompass the democratic, the social and the personal. The conference\u27s extend well beyond the papers and their thousands of citations and tens of thousands of downloads. Other impacts have included innovative forms of support for the development of large numbers of graduate students, and the many international research collaborations that have been conceived and developed in a beautiful lake-side setting in Slovenia

Raising interoperability among base registries : the evolution of the Linked Base Registry for addresses in Flanders

The transformation of society towards a digital economy and government austerity creates a new context leading to changing roles for both government and private sector. Boundaries between public and private services are blurring, enabling government and private sector to collaborate and share responsibilities. In Belgium, the regional Government of Flanders embedded the re-use of public sector information in its legislation and published a data portal containing well over 4000 Open Datasets. Due to a lack of interoperability, interconnecting and interpreting these sources of information remain challenges for public administrations, businesses and citizens. To dissolve the boundaries between the data silos, the Flemish government applied Linked Data design principles in an operational public sector context. This paper discusses the trends we have identified while ‘rewiring’ the Authentic Source for addresses to a Linked Base Registry. We observed the impact on multiple interoperability levels; namely on the legal, organisational, semantic and technical level. In conclusion Linked Data can increase semantic and technical interoperability and lead to a better adoption of government information in the public and private sector. We strongly believe that the insights from the past thirteen years in the region of Flanders could speed up processes in other countries that are facing the complexity of raising technical and semantic interoperability.This paper is related to the projects ‘OSLO and CRAB as Linked Open Data’ and the ‘Flemish Building Registry’, funded by Flanders Information Agency, Belgium and the program Flanders Radically Digital, Belgium.IMEC Ghent University, Belgiumhttp://www.elsevier.com/locate/websemhj2020Geography, Geoinformatics and Meteorolog

Современные направления зарубежных исследований в сфере электронного управления (на примере публикаций международного журнала Electronic Government)

Досліджено сучасні тенденції щодо вивчення світовим науковим співтовариством проблематики електронного врядування на основі аналізу публікацій у міжнародному науковому журналі Electronic Government. Зазначено, що особливістю досліджень у сфері електронного урядування є те, що ця сфера невпинно та динамічно змінюється під впливом багатьох факторів глобального масштабу, модернізується разом з розвитком інформаційно-комунікаційних технологій та суспільних відносин. Це вимагає більшого ступеня інтеграції українських досліджень у галузі публічного управління та адміністрування до загальносвітового наукового контексту. Установлено, що в статтях журналу Electronic Government провідна увага приділяється тематиці, пов’язаній з проблемами техніко-технологічної та соціально-гуманітарної складових функціонування та розвитку електронного урядування, питаннями методології та методики впровадження електронного уряду, безпеки в системах електронного урядування. Рекомендовано орієнтувати дослідження у галузі знань «Публічне управління та адміністрування» щодо електронного урядування не лише на вирішення актуальних завдань суб’єктів управління, але й на розв’язання проблем широкого використання технологій електронного урядування громадянами.Current trends of studying the problems of electronic government by world scientific community have been revealed in the article using the analysis of publications in the international journal Electronic Government. It has been noted that the peculiarity of modern research in the sphere of electronic government is that this sphere is changing constantly and dynamically under the influence of many factors and is being modernized together with the development of information and communication technologies and social relations. This requires a bigger degree of integration of Ukrainian researches in the sphere of public administration with the global scientific context, more active introduction of the foreign researches’ materials on electronic government issues to the scientific Ukrainian use, study of foreign approaches on publications in scientific periodicals of the industry. The survey was conducted on the basis of Electronic Government, an International Journal, which has been published since 2004 in the UK and is submitted to the international Scientometrics Scopus database and publishes materials in the sphere of «Public administration». It has been found that the key topics of the journal relate to the current practice and studies of various aspects of electronic government in different countries. In particular, the analyzed publications of 2015 - 2017 years provide a broad picture of the situation with e-government in the world and reveal specific problems of different states according to the level of development of their e-government powers. The authors of these articles are scientists from 24 countries. They have studied the problems of electronic government in 14 states and the global problems of electronic government. For example, the magazine focuses on issues related to technological, social and humanitarian components of functioning and development of electronic governance, issues of methodology and methods of implementation of electronic government, security in systems of electronic government. As a result, it has been recommended by the author to focus researches of Ukrainian scientists in the sphere of «Public Management and Administration» concerning electronic government not only on solving urgent challenges of management subjects, but also on solving problems of widespread use of electronic government technologies by citizens, and on solving the security issues in electronic government systems, local problems of implementation, operation and development of electronic government at the level of local communities.Исследованы современные тенденции по изучению проблематики электронного управления мировым научным сообществом на основе анализа публикаций в международном научном журнале Electronic Government. Указано, что особенностью исследований в сфере электронного управления есть то, что эта сфера неудержимо и динамично изменяется под влиянием многих факторов глобального масштаба,модернизируется вместе с развитием информационно-коммуникационных технологий и общественныхотношений. Это требует большей степени интеграции украинских исследований в отрасли публичного управления и администрирования в общемировой научный контекст. Установлено, что в статьях журнала Electronic Government ведущее внимание уделяется тематике, связанной с проблемами технико-технологической и социально-гуманитарной составляющих функционирования и развития электронного управления, вопросами методологии и методики внедрения электронного правительства, безопасности в системах электронного управления. Рекомендовано ориентировать исследования в отрасли знаний «Публичное управление и администрирование», касающиеся электронного управления, не только на решение актуальных задач субъектов управления, но и на решение проблем широкого использования технологий электронного управления гражданами

Semantic discovery and reuse of business process patterns

Patterns currently play an important role in modern information systems (IS) development and their use has mainly been restricted to the design and implementation phases of the development lifecycle. Given the increasing significance of business modelling in IS development, patterns have the potential of providing a viable solution for promoting reusability of recurrent generalized models in the very early stages of development. As a statement of research-in-progress this paper focuses on business process patterns and proposes an initial methodological framework for the discovery and reuse of business process patterns within the IS development lifecycle. The framework borrows ideas from the domain engineering literature and proposes the use of semantics to drive both the discovery of patterns as well as their reuse