Achieving Usability: Looking for Connections between User-Centred Design Practices and Resultant Usability Metrics in Agile Software Development

This article searches for correlations between the practices of usability professionals from software development teams and the resulting usability of the system they are working on. After reviewing the literature of the past decade, we can conclude that most researchers try to achieve better usability with process proposals, but measurements focus on perceived usability. The level of involvement of users in the requirements capture phase is unclear. There is a trend to reduce costs of usability engineering, either by choosing more lightweight and informal methods or by trying to substitute user involvement. Looking at decade's worth of 452 articles about "agile AND usability" in Scopus, we selected 133 which deal with the integration of usability, UX and User Centred Design practices and Agile development

A framework for modeling and improving agile requirements engineering.

Context. Companies adopt hybrid development models consisting of an integration of agile methodologies and Human-Centered Design (HCD) with the aim to increase value delivery as well as to reduce time to market. This has an impact on how Requirements Engineering (RE) is carried out in an agile environment. To this end, people apply different kind of agile techniques like artifacts, meetings, methods, and roles. In this context, companies often struggle with improving their value chain in a systematic manner, since guidelines for choosing an appropriate set of agile techniques are missing. Objective. The vision of this PhD thesis is to build a framework for modeling agile RE. Organizations benefit from implementing this framework by increasing their value delivery (organization external) and improving the collaboration (organizational intern). Method. We followed an inductive research approach, where we used the learnings from several studies to create the framework. In the beginning, we carried out a Systematic Literature Review (SLR) to analyze the state of the art of agile RE with focus on user and stakeholder involvement. Subsequent, we created the agile RE metamodel, which evolved iteratively along the consecutively studies. Based on the metamodel, we defined an profile that can be used to create domain specific models according to the organizational environment. Moreover, we conducted a Delphi study in order to identify the most important problems industry has to face today in terms of agile RE. The results were used as input for a systematic pattern mining process, which was utilized in order to create agile RE patterns. Results. The framework for modeling agile RE consists of three main components: i) agile RE metamodel, which can be used to analyze the organizational environment in terms of value delivery ii) catalogue of agile RE problems, which allows to detect recurring problems in terms of agile RE iii) catalogue of agile RE patterns, which allows to solve the detected problems. The agile RE metamodel comes with a profile, which can be used to deviate domain specific models. In addition, we created tool support for the framework by means of a web application (agileRE.org), which allows us to share the knowledge and best practices for agile RE. Furthermore, we proved how the framework can be applied in industry by means of case studies in Germany and in Spain. Conclusion. The framework for modeling agile RE empowers companies to improve their organizational environments in terms of value delivery and collaboration. Companies can use the framework for improving their value chain in a systematic manner. In particular, it gives guidance for choosing appropriate agile techniques, which fit to the changing needs of the organizational environment. In addition, we can state that the framework is applicable on an international level.Contexto. Con el objetivo de incrementar la potencialidad de sus desarrollos y de reducir el tiempo de puesta en el mercado, las empresas adoptan modelos de desarrollo híbridos que integran metodologías ágiles y diseño centrado en el usuario (DCU). El tratamiento de los requisitos de software en entornos ágiles es algo que impacta de manera directa en la consecución de estos objetivos. Por ello, los equipos aplican diferentes técnicas de tratamiento de requisitos como los artefactos, reuniones, métodos de trabajos grupales o el tratamiento efectivo de roles. Sin embargo, las empresas a menudo se encuentran con dificultades para elegir las mejores técnicas a aplicar en su contexto y hay una carencia de guías de soporte. Objetivo. La visión de esta tesis doctoral es construir un framework para trabajar de manera efectiva con requisitos ágiles. La idea esencial es que las organizaciones y empresas puedan usar el framework para mejorar tanto su cadena de valor (visión externa) como para mejorar sus procesos de desarrollo (visión interna). Método. Para el desarrollo del trabajo se ha usado una metodología de investigación inductiva, usando diferentes métodos de trabajo. Inicialmente, se ha llevado a cabo un estudio sistemático de la literatura (SLR) que nos permite evaluar el estado del arte en el tratamiento de requisitos ágiles pero centrado en cómo se trabaja con la involucración de los diferentes stakeholders en el proceso. Hemos continuado aplicando la ingeniería guiada por modelos desarrollando un metamodelo para trabajar con los requisitos ágiles y un profile que permite definir un lenguaje específico de dominio para el uso del metamodelo en entornos concretos. Este trabajo se ha enriquecido con la aplicación de un estudio usando Delphi para identificar los problemas más importantes que la industria se encuentra a la hora de trabajar con ingeniería de requisitos en entornos agiles. Finalmente, con los resultados hemos conseguido desarrollar un conjunto de patrones para la creación de requisitos ágiles. Resultados. El framework para modelar requisitos ágiles tiene tres componentes principales: i) Metamodelo para trabajar con requisitos ágiles que servirá para analizar el entorno de la organización. ii) un catálogo de posibles problemas que se encuentran en entornos agiles y iii) un catálogo de patrones de requisitos ágiles que resuelven los problemas detectados. El metamodelo para el trabajo con requisitos ágiles viene acompañado de un lenguaje específico de dominio, basado en un perfil. Y, además, se ha creado una aplicación web (agileRE.org) que ayuda a poner en común el conocimiento. Por último, el framework ha sido aplicado con éxito en entornos empresariales españoles y alemanes. Conclusión. El framework para modelar requisitos ágiles ayuda a las compañías a mejorar sus entornos organizaciones in términos de costes de desarrollo y aspectos colaborativos. Las empresas pueden usar el framework para mejorar su cadena de valor de una manera sistemática. En particular, da una guía para elegir técnicas apropiadas en el tratamiento de requisitos ágiles, pudiendo adaptarse al a realidad del entorno concreto de trabajo

Teams in agile software development: Design principles and examination of human factors

In response to new customer requirements, market dynamics, mergers, and technological innovation, modern software development organizations are adopting agile software development (ASD). Yet, the simple adoption of agile methods such as Scrum or eXtreme programming does not automatically result in a very agile team. While we understand the introduction and adoption of ASD from a methodical perspective, we have yet to explore design principles that guide methodical extensions of ASD, and we need to learn more about the human factors that influence software development teams. This thesis presents four studies. Studies 1 and 2 investigate the methodical extension of ASD by identifying design principles from secondary data. Study 1 extends ASD with processes and practices from user-centered design. Study 2 investigates early activities that precede development activities. The thesis also investigates human factors of agile software development in studies 3 and 4. Study 3 compares teams along their extents of agility in order to identify influential factors using a multicase study design. Study 4 tests the effects of emotional contagion in virtual software development teams using a large dataset from an open source software repository. Thus, this thesis makes two primary contributions. First, it develops design principles for methodical extensions of ASD; second, it contributes to the human factors that influence software development teams. Managers also receive guidance on the improvement of ASD in their organization