Transferring an educational board game to a multi-user mobile learning game to increase shared situational awareness

Decision-making in sociotechnical systems is complex and error-prone due tointer-dependencies and lack of information [de Bruyn & ten Heuvelhof2008]. Situational information might help to improve shared situationalawareness [Kurapati et al., 2012]. Therefore, it is crucial to understand the role ofcommunication among stakeholders [Salmon et al., 2008]. While most gamebasedlearning approaches focus on skill development and motivational aspects,little work is reported that focus on multi-user learning situations

Multi-stakeholder decision training games with ARLearn

Klemke, R., Ternier, S., Kalz, M., Schmitz, B., & Specht, M. (2013, 26-27 September). Multi-stakeholder decision training games with ARLearn. In D. Milosevic (Ed.), Proceedings of the fourth international conference on eLearning (eLearning 2013) (pp. 1-9). Belgrade Metropolitan University, Belgrade, Serbia. http://econference.metropolitan.ac.rs/Serious gaming approaches so far focus mainly on skill development, motivational aspects or providing immersive learning situations. Little work has been reported to foster awareness and decision competencies in complex decision situations involving incomplete information and multiple stakeholders. We address this issue exploring the technical requirements and possibilities to design games for such situations in three case studies: a hostage taking situation, a multi-stakeholder logistics case, and a health-care related emergency case. To implement the games, we use a multi-user enabled mobile game development platform (ARLearn). We describe the underlying real world situations and educational challenges and analyse how these are reflected in the ARLearn games realized.SALOMO, EMURGENCY, UNHC

Lessons Learned from Creating a Mobile Version of an Educational Board Game to Increase Situational Awareness

This paper reports on an iterative design process for a serious game, which aims to raise situational awareness among different stakeholders in a logistics value chain by introducing multi-user role-playing games. It does so in several phases: After introducing the field of logistics as a problem domain for an educational challenge, it firstly describes the design of an educational board game for the field of disruption handling in logistics processes. Secondly, it de-scribes how the board game can be realized in an open-source mobile serious games platform and identifies lessons learned based on advantages and issues found. Thirdly, it derives requirements for a re-design of the mobile game and finally draws conclusions.SALOM

From Freight Partnerships to City Logistics Living Labs – Giving Meaning to the Elusive Concept of Living Labs

The paper discusses the growing importance of urban freight research given the increasing urban population trends. The complexity of urban freight systems means that it is essential for the public and private sectors to work together - one way to achieve this has been through freight partnerships. A short review of freight partnerships highlights the way in which they have fostered mutual understanding among urban freight stakeholders. The literature on shared situational awareness (SSA) and joint knowledge production (JKP) has been adapted to position freight partnerships and to further develop and link these partnerships to the concept of a living laboratory concerned with urban freight transport. This novel application of the living lab concept is introduced. Next, the first phases of a city logistics living lab brought in practice in Rotterdam are shortly mentioned. The living lab concept fits the complexities of the urban freight system well and has been a cornerstone of a recently started major freight project in the EU (CITYLAB)

A Coordinated Communication & Awareness Approach for Information Security Incident Management: An Empirical Study on Ethiopian Organizations

The coordination of communication and awareness efforts in the process of Information Security Incident Management (ISIM) has been identified as a critical means of enhancing information security protection in organizations. This paper aims to explore the nuances of organizational information security with respect to the coordination of communication and awareness efforts among organizational stakeholders towards achieving a shared, interactive, and participatory ISIM. According to the findings of the study in the organizations sampled, it has been identified that reporting, communication, and awareness efforts within ISIM were found to be largely uncoordinated. The exploratory findings provided a rationale for the proposal of a conceptual model. The model would unify and subsume situational awareness and interactive modes of communication toward improving the coordination of awareness and communication efforts among stakeholders in the management of information security incidents

Exploring Critical Success Factors of Learning Management System Implementations in Membership Associations

Learning management systems (LMSs) are the technical foundation for online learning programs that offer benefits to learners in a variety of settings. As with many enterprise software systems, LMSs are expensive and carry considerable risk. Exploring critical success factors (CSFs) and using them as a foundation for decisions concerning complex software implementations helps increase the likelihood of success. This study addresses the gap in knowledge concerning CSFs for LMS implementations. The purpose of this phenomenological study was to discover CSFs by exploring the lived experiences of 8 association executives who identified themselves through email communications as having managed a successful LMS implementation. Organizations providing online continuing education programs were identified using a publicly available list, and program managers were identified from the organization\u27s website. Interviews using semi-structured questions yielded a set of tightly correlated CSFs from 6 of the 8 participants. General systems theory and sociotechnical systems theory underpinned the study. Moustakas\u27 data analysis methods were used to code the interviews and develop themes, which resulted in a set of actionable CSFs. Stakeholder support, a well-planned implementation, an experienced vendor, and software that provides a predictable user interface were among emergent CSFs for LMS implementations. This research may have a positive social impact because reducing the risk of LMS implementations will enable organizational leaders to extend learning opportunities to more individuals. Those opportunities, in turn, will lead to prosperity for membership associations and the industries they serve

Aligning Social Media, Mobile, Analytics, and Cloud Computing Technologies and Disaster Response

After nearly 2 decades of advances in information and communications technologies (ICT) including social media, mobile, analytics, and cloud computing, disaster response agencies in the United States have not been able to improve alignment between ICT-based information and disaster response actions. This grounded theory study explored emergency response ICT managers\u27 understanding of how social media, mobile, analytics, and cloud computing technologies (SMAC) are related to and can inform disaster response strategies. Sociotechnical theory served as the conceptual framework to ground the study. Data were collected from document reviews and semistructured interviews with 9 ICT managers from emergency management agencies in the state of Hawaii who had experience in responding to major disasters. The data were analyzed using open, axial coding, and selective coding. Three elements of a theory emerged from the findings: (a) the ICT managers were hesitant about SMAC technologies replacing first responder\u27s radios to interoperate between emergency response agencies during major disasters, (b) the ICT managers were receptive to converging conventional ICT with SMAC technologies, and (c) the ICT managers were receptive to joining legacy information sharing strategies with new information sharing strategies based on SMAC technologies. The emergent theory offers a framework for aligning SMAC technologies and disaster response strategies. The implications for positive social change include reduced interoperability failures between disaster agencies during major catastrophes, which may lower the risk of casualties and deaths to emergency responders and disaster victims, thus benefiting them and their communities