2 research outputs found
A systemic, participative design of decision support services for clinical research
Q320-40Development of IT-based services to support decision-making in healthcare should be guided by the following
considerations: rigor, relevance, user-centered participation and inclusion of the best practices for IT-based
service systems. In this paper, the balance between rigor and relevance is achieved by following the design
science research methodology; user-centered participation is tackled from the socio-technical tradition in
information systems; best practices considered in the planning, design and implementation of the services
are informed by the MOF framework. Moreover, and considering the premise that these pillars should holistically
converge, this research has been approached from a systemic stance where iterative, participative,
socio-technical activities have allowed the effective collaboration between information systems researchers,
clinical researchers, medical staff and administrative hospital personnel. This paper argues for a move towards
enhancing systemic, participative, design-centered service systems engineering by reporting a case which
applies these concepts for providing decision-support services, enabled by data and text mining techniques,
to contribute to clinical research and administration by being able to search electronic health records where
narrative text hides meaningful information that would otherwise require a time-consuming human revision
of these records