EPortfolios, Google Drive, and Cognitive Process Theory

ePortfolios have gained popularity in higher education to document learning, assessing, and career showcasing. This thesis discusses how ePortfolios can be used in first-year writing classrooms to show writing processes using Google Drive, a non-ePortfolio platform and its connection to Linda Flower and John Hayes’ cognitive process theory. The thesis shows how a professor could use Google Drive as an ePortfolio platform through assignments

Discourse Strategies in Technical-support Interactions

This study responds to the lack of research on the discourse of technical-support interactions. Researchers have explored successful practices for recruiting technical-support personnel, constructs for determining user satisfaction in survey instruments, and discourse moments of miscommunication and empathy. Even though organizations must maintain users by successfully training technical-support providers to interact with users, no empirical study exists that explores the discourse strategies these workers can employ in the process of defining and resolving technical problems during that interaction. In this study, I examine 20 helpdesk interactions between users and technical-support providers in an educational technology helpdesk at a four-year university in the Midwest United States. Using discourse analysis to explore speech acts at both macro- and microlevels, I provide a comprehensive overview of the discourse in these interactions, helping organizations to maintain users by providing concrete, data-driven discourse strategies that technical-support providers can use in their service to users as they define and resolve technical problems during this important service interaction

Digital Storytelling for Employability

This publication results from the research work undertaken by the partner institutions involved in the KA3-ICT Project Transversal Lifelong Learning Programme, Learn about finding jobs from digital storytelling(143429-2008-LLP-RO-KA3-KA3MP), with the main purpose of enhancing graduates' employability possibilities. For graduating students looking for a job it is perhaps harder than ever to meet success on the job market. They must use every tool they know to express themselves and to reflect their knowledge, competences and skills. The book aims to explain the main aspects of using digital storytelling as a method for employability, career development, reflection, assessment, consultancy, presentation and communication. Through digital storytelling, students begin to comprehend how all the elements of writing a narrative work together and how to manipulate them for the best effects in readers and viewers. Also, sharing and evaluating digital stories among peers is an excellent way to foster self-expression and tolerance and to create an engaged community of learners

ALT-C 2011 Abstracts

This is a PDF of the abstracts for all the sessions at the 2011 ALT conference. It is designed to be used alongside the online version of the conference programme. It was made public on 1 September, with a "topped and tailed" made live on 2 September

ALT-C 2012 Abstracts

This is a PDF of the abstracts for all the sessions at the 2012 ALT conference. It is designed to be used alongside the online version of the conference programme. It was made public on 7 September 2012