Data Analytics for Crisis Management: A Case Study of Sharing Economy Services in the COVID-19 Pandemic

This dissertation study aims to analyze the role of data-driven decision-making in sharing economy during the COVID-19 pandemic as a crisis management tool. In the twenty-first century, when applying analytical tools has become an essential component of business decision-making, including operations on crisis management, data analytics is an emerging field. To carry out corporate strategies, data-driven decision-making is seen as a crucial component of business operations. Data analytics can be applied to benefit-cost evaluations, strategy planning, client engagement, and service quality. Data forecasting can also be used to keep an eye on business operations and foresee potential risks. Risk Management and planning are essential for allocating the necessary resources with minimal cost and time and to be ready for a crisis. Hidden market trends and customer preferences can help companies make knowledgeable business decisions during crises and recessions. Each company should manage operations and response during emergencies, a path to recovery, and prepare for future similar events with appropriate data management tools. Sharing economy is part of social commerce, that brings together individuals who have underused assets and who want to rent those assets short-term. COVID-19 has emphasized the need for digital transformation. Since the pandemic began, the sharing economy has been facing challenges, while market demand dropped significantly. Shelter-in-Place and Stay-at-Home orders changed the way of offering such sharing services. Stricter safety procedures and the need for a strong balance sheet are the key take points to surviving during this difficult health crisis. Predictive analytics and peer-reviewed articles are used to assess the pandemic\u27s effects. The approaches chosen to assess the research objectives and the research questions are the predictive financial performance of Uber & Airbnb, bibliographic coupling, and keyword occurrence analyses of peer-reviewed works about the influence of data analytics on the sharing economy. The VOSViewer Bibliometric software program is utilized for computing bibliometric analysis, RapidMiner Predictive Data Analytics for computing data analytics, and LucidChart for visualizing data

DATA ANALYTICS FOR CRISIS MANAGEMENT: A CASE STUDY OF SHARING ECONOMY SERVICES IN THE COVID-19 PANDEMIC

This dissertation study aims to analyze the role of data-driven decision-making in sharing economy during the COVID-19 pandemic as a crisis management tool. In the twenty-first century, when applying analytical tools has become an essential component of business decision-making, including operations on crisis management, data analytics is an emerging field. To carry out corporate strategies, data-driven decision-making is seen as a crucial component of business operations. Data analytics can be applied to benefit-cost evaluations, strategy planning, client engagement, and service quality. Data forecasting can also be used to keep an eye on business operations and foresee potential risks. Risk Management and planning are essential for allocating the necessary resources with minimal cost and time and to be ready for a crisis. Hidden market trends and customer preferences can help companies make knowledgeable business decisions during crises and recessions. Each company should manage operations and response during emergencies, a path to recovery, and prepare for future similar events with appropriate data management tools. Sharing economy is part of social commerce, that brings together individuals who have underused assets and who want to rent those assets short-term. COVID-19 has emphasized the need for digital transformation. Since the pandemic began, the sharing economy has been facing challenges, while market demand dropped significantly. Shelter-in-Place and Stay-at-Home orders changed the way of offering such sharing services. Stricter safety procedures and the need for a strong balance sheet are the key take points to surviving during this difficult health crisis. Predictive analytics and peer-reviewed articles are used to assess the pandemic\u27s effects. The approaches chosen to assess the research objectives and the research questions are the predictive financial performance of Uber & Airbnb, bibliographic coupling, and keyword occurrence analyses of peer-reviewed works about the influence of data analytics on the sharing economy. The VOSViewer Bibliometric software program is utilized for computing bibliometric analysis, RapidMiner Predictive Data Analytics for computing data analytics, and LucidChart for visualizing data

FATREC Workshop on Responsible Recommendation Proceedings

We sought with this workshop, to foster a discussion of various topics that fall under the general umbrella of responsible recommendation: ethical considerations in recommendation, bias and discrimination in recommender systems, transparency and accountability, social impact of recommenders, user privacy, and other related concerns. Our goal was to encourage the community to think about how we build and study recommender systems in a socially-responsible manner. Recommendation systems are increasingly impacting people\u27s decisions in different walks of life including commerce, employment, dating, health, education and governance. As the impact and scope of recommendations increase, developing systems that tackle issues of fairness, transparency and accountability becomes important. This workshop was held in the spirit of FATML (Fairness, Accountability, and Transparency in Machine Learning), DAT (Data and Algorithmic Transparency), and similar workshops in related communities. With Responsible Recommendation , we brought that conversation to RecSys

Viewing Airbnb from Twitter: factors associated with users’ utilization.

Airbnb is a peer-to-peer accommodation website in the sharing economy. Past studies have examined the factors associated with Airbnb utilization from various platforms, but not exclusively from Twitter. A total of 21,097 tweets was collected in a period of two months, and the tweets were qualitatively analyzed with the help of text analysis tools to verify the discourse of discussion. Literature was reviewed for common factors attracting clients to an Airbnb accommodation. Factors were then qualitatively analyzed and compiled using Wmatrix, and the themes that emerged were: Price and status, social interaction and communication, location, reputation, amenities and a pet-friendly environment. This result provides a deeper insight to Airbnb hosts to strategize and add value to their current market situations

4th. International Conference on Advanced Research Methods and Analytics (CARMA 2022)

Research methods in economics and social sciences are evolving with the increasing availability of Internet and Big Data sources of information. As these sources, methods, and applications become more interdisciplinary, the 4th International Conference on Advanced Research Methods and Analytics (CARMA) is a forum for researchers and practitioners to exchange ideas and advances on how emerging research methods and sources are applied to different fields of social sciences as well as to discuss current and future challenges. Due to the covid pandemic, CARMA 2022 is planned as a virtual and face-to-face conference, simultaneouslyDoménech I De Soria, J.; Vicente Cuervo, MR. (2022). 4th. International Conference on Advanced Research Methods and Analytics (CARMA 2022). Editorial Universitat Politècnica de València. https://doi.org/10.4995/CARMA2022.2022.1595

Harnessing the power of the general public for crowdsourced business intelligence: a survey

International audienceCrowdsourced business intelligence (CrowdBI), which leverages the crowdsourced user-generated data to extract useful knowledge about business and create marketing intelligence to excel in the business environment, has become a surging research topic in recent years. Compared with the traditional business intelligence that is based on the firm-owned data and survey data, CrowdBI faces numerous unique issues, such as customer behavior analysis, brand tracking, and product improvement, demand forecasting and trend analysis, competitive intelligence, business popularity analysis and site recommendation, and urban commercial analysis. This paper first characterizes the concept model and unique features and presents a generic framework for CrowdBI. It also investigates novel application areas as well as the key challenges and techniques of CrowdBI. Furthermore, we make discussions about the future research directions of CrowdBI

Scaling the user base of digital ventures through generative pattern replication : the case of ridesharing

Digital ventures, for example Uber and Airbnb, seek to scale their user base quickly and effectively across markets in order to lock out competitors and drive adoption through positive feedback loops. I view such rapid global scaling as an organising logic by which digital ventures replicate a generic solution to recurring challenges. This thesis intends to understand the process by which digital ventures scale across a multitude of varied regional markets. By arguing that this process is qualitatively different from our current conceptualisations of scaling I aim to encourage more researchers to pay heed to scaling as an integral part of digital innovation literature. To this end I present a qualitative study of a digital venture called BlaBlaCar, a ridesharing venture that rapidly scaled its user base into 22 markets. My findings are based on original data, collected over a course of two years in two stages. First, by collecting observational data for four months, and second, by collecting 58 interviews across 15 offices globally. In this thesis I distinguish and describe scaling as the process of generative pattern replication (GPR), where an existing scaling pattern is specialised to the specific circumstances of a new market, and applied there. I trace three mechanisms underpinning rapid scaling across regional boundaries: instantiation, venture meshing, and value frame. I explain these mechanisms and how they interact in the process of GPR. My research speaks to the digital innovation literature by making a unique contribution: a novel perspective on scaling of digital ventures including a process model and related mechanisms. In addition, my proposed research findings have the potential to offer valuable insights for digital ventures looking for novel scaling and digital innovation management tools