Context-Aware Recommendation Systems in Mobile Environments

Nowadays, the huge amount of information available may easily overwhelm users when they need to take a decision that involves choosing among several options. As a solution to this problem, Recommendation Systems (RS) have emerged to offer relevant items to users. The main goal of these systems is to recommend certain items based on user preferences. Unfortunately, traditional recommendation systems do not consider the user’s context as an important dimension to ensure high-quality recommendations. Motivated by the need to incorporate contextual information during the recommendation process, Context-Aware Recommendation Systems (CARS) have emerged. However, these recent recommendation systems are not designed with mobile users in mind, where the context and the movements of the users and items may be important factors to consider when deciding which items should be recommended. Therefore, context-aware recommendation models should be able to effectively and efficiently exploit the dynamic context of the mobile user in order to offer her/him suitable recommendations and keep them up-to-date.The research area of this thesis belongs to the fields of context-aware recommendation systems and mobile computing. We focus on the following scientific problem: how could we facilitate the development of context-aware recommendation systems in mobile environments to provide users with relevant recommendations? This work is motivated by the lack of generic and flexible context-aware recommendation frameworks that consider aspects related to mobile users and mobile computing. In order to solve the identified problem, we pursue the following general goal: the design and implementation of a context-aware recommendation framework for mobile computing environments that facilitates the development of context-aware recommendation applications for mobile users. In the thesis, we contribute to bridge the gap not only between recommendation systems and context-aware computing, but also between CARS and mobile computing.<br /

Conceptualizing the Electronic Word-of-Mouth Process: What We Know and Need to Know About eWOM Creation, Exposure, and Evaluation

Electronic word of mouth (eWOM) is a prevalent consumer practice that has undeniable effects on the company bottom line, yet it remains an over-labeled and under-theorized concept. Thus, marketers could benefit from a practical, science-based roadmap to maximize its business value. Building on the consumer motivation–opportunity–ability framework, this study conceptualizes three distinct stages in the eWOM process: eWOM creation, eWOM exposure, and eWOM evaluation. For each stage, we adopt a dual lens—from the perspective of the consumer (who sends and receives eWOM) and that of the marketer (who amplifies and manages eWOM for business results)—to synthesize key research insights and propose a research agenda based on a multidisciplinary systematic review of 1050 academic publications on eWOM published between 1996 and 2019. We conclude with a discussion of the future of eWOM research and practice

The development, status and trends of recommender systems: a comprehensive and critical literature review

Recommender systems have been used in many fields of research and business applications. In this paper, a comprehensive and critical review of the literature on recommender systems is provided. A classification mechanism of recommender systems is proposed. The review pays attention to and covers the recommender system algorithms, application areas and data mining techniques published in relevant peer-reviewed journals between 2001 and 2013. The development of the field, status and trends are analyzed and discussed in the paper

Recommender Systems for Online and Mobile Social Networks: A survey

Recommender Systems (RS) currently represent a fundamental tool in online services, especially with the advent of Online Social Networks (OSN). In this case, users generate huge amounts of contents and they can be quickly overloaded by useless information. At the same time, social media represent an important source of information to characterize contents and users' interests. RS can exploit this information to further personalize suggestions and improve the recommendation process. In this paper we present a survey of Recommender Systems designed and implemented for Online and Mobile Social Networks, highlighting how the use of social context information improves the recommendation task, and how standard algorithms must be enhanced and optimized to run in a fully distributed environment, as opportunistic networks. We describe advantages and drawbacks of these systems in terms of algorithms, target domains, evaluation metrics and performance evaluations. Eventually, we present some open research challenges in this area

Beyond Personalization: Research Directions in Multistakeholder Recommendation

Recommender systems are personalized information access applications; they are ubiquitous in today's online environment, and effective at finding items that meet user needs and tastes. As the reach of recommender systems has extended, it has become apparent that the single-minded focus on the user common to academic research has obscured other important aspects of recommendation outcomes. Properties such as fairness, balance, profitability, and reciprocity are not captured by typical metrics for recommender system evaluation. The concept of multistakeholder recommendation has emerged as a unifying framework for describing and understanding recommendation settings where the end user is not the sole focus. This article describes the origins of multistakeholder recommendation, and the landscape of system designs. It provides illustrative examples of current research, as well as outlining open questions and research directions for the field.Comment: 64 page

Social Media and the Public Sector

{Excerpt} Social media is revolutionizing the way we live, learn, work, and play. Elements of the private sector have begun to thrive on opportunities to forge, build, and deepen relationships. Some are transforming their organizational structures and opening their corporate ecosystems in consequence. The public sector is a relative newcomer. It too can drive stakeholder involvement and satisfaction. Global conversations, especially among Generation Y, were born circa 2004. Beginning 1995 until then, the internet had hosted static, one-way websites. These were places to visit passively, retrieve information from, and perhaps post comments about by electronic mail. Sixteen years later, Web 2.0 enables many-to-many connections in numerous domains of interest and practice, powered by the increasing use of blogs, image and video sharing, mashups, podcasts, ratings, Really Simple Syndication, social bookmarking, tweets, widgets, and wikis, among others. Today, people expect the internet to be user-centric

Personal recommender systems for learners in lifelong learning networks: requirements, techniques and model

This article argues for the need of personal recommender systems in lifelong learning networks that provide learners advice on suitable learning activities to follow. Existing recommender systems and recommendation techniques used for consumer products and other contexts are assessed on their suitability for providing navigation support in a learning network. Similarities and differences are translated into specific demands for learning and specific requirements for recommendation techniques. We propose a combination of memory-based recommendation techniques that appear suitable to realize personalized recommendation on learning activities in the context of e-learning. An initial model for the design of such systems in learning networks and a roadmap for their further development are presented