Reply With: Proactive Recommendation of Email Attachments

Email responses often contain items-such as a file or a hyperlink to an external document-that are attached to or included inline in the body of the message. Analysis of an enterprise email corpus reveals that 35% of the time when users include these items as part of their response, the attachable item is already present in their inbox or sent folder. A modern email client can proactively retrieve relevant attachable items from the user's past emails based on the context of the current conversation, and recommend them for inclusion, to reduce the time and effort involved in composing the response. In this paper, we propose a weakly supervised learning framework for recommending attachable items to the user. As email search systems are commonly available, we constrain the recommendation task to formulating effective search queries from the context of the conversations. The query is submitted to an existing IR system to retrieve relevant items for attachment. We also present a novel strategy for generating labels from an email corpus---without the need for manual annotations---that can be used to train and evaluate the query formulation model. In addition, we describe a deep convolutional neural network that demonstrates satisfactory performance on this query formulation task when evaluated on the publicly available Avocado dataset and a proprietary dataset of internal emails obtained through an employee participation program.Comment: CIKM2017. Proceedings of the 26th ACM International Conference on Information and Knowledge Management. 201

Report on the Second International Workshop on the Evaluation on Collaborative Information Seeking and Retrieval (ECol'2017 @ CHIIR)

The 2nd workshop on the evaluation of collaborative information retrieval and seeking (ECol) was held in conjunction with the ACM SIGIR Conference on Human Information Interaction & Retrieval (CHIIR) in Oslo, Norway. The workshop focused on discussing the challenges and difficulties of researching and studying collaborative information retrieval and seeking (CIS/CIR). After an introductory and scene setting overview of developments in CIR/CIS, participants were challenged with devising a range of possible CIR/CIS tasks that could be used for evaluation purposes. Through the brainstorming and discussions, valuable insights regarding the evaluation of CIR/CIS tasks become apparent ? for particular tasks efficiency and/or effectiveness is most important, however for the majority of tasks the success and quality of outcomes along with knowledge sharing and sense-making were most important ? of which these latter attributes are much more difficult to measure and evaluate. Thus the major challenge for CIR/CIS research is to develop methods, measures and methodologies to evaluate these high order attributes

Online behaviour of luxury brand advocates: differences between active advocates and passive loyalists

The study aims to identify online behaviours of luxury brand advocates referring to differentiation between active and passive loyalists. A netnographic approach was used to observe groups of luxury handbag advocates. Key findings include an identification of engagement manifested in positive word of mouth and enthusiastic brand recommendation. Advocates routinely share their love of particular brands, openly expressing joy and sharing heightened levels of self-esteem. Engaged passive loyalists tend to share less with peers, but instead celebrate their purchases more personally

Planets: Integrated Services for Digital Preservation

The Planets Project is developing services and technology to address core challenges in digital preservation. This article introduces the motivation for this work, describes the extensible technical architecture and places the Planets approach into the context of the Open Archival Information System (OAIS) Reference Model. It also provides a scenario demonstrating Planets’ usefulness in solving real-life digital preservation problems and an overview of the project’s progress to date

Automatic Metadata Generation using Associative Networks

In spite of its tremendous value, metadata is generally sparse and incomplete, thereby hampering the effectiveness of digital information services. Many of the existing mechanisms for the automated creation of metadata rely primarily on content analysis which can be costly and inefficient. The automatic metadata generation system proposed in this article leverages resource relationships generated from existing metadata as a medium for propagation from metadata-rich to metadata-poor resources. Because of its independence from content analysis, it can be applied to a wide variety of resource media types and is shown to be computationally inexpensive. The proposed method operates through two distinct phases. Occurrence and co-occurrence algorithms first generate an associative network of repository resources leveraging existing repository metadata. Second, using the associative network as a substrate, metadata associated with metadata-rich resources is propagated to metadata-poor resources by means of a discrete-form spreading activation algorithm. This article discusses the general framework for building associative networks, an algorithm for disseminating metadata through such networks, and the results of an experiment and validation of the proposed method using a standard bibliographic dataset

Real-Time Recommendation of Streamed Data

This tutorial addressed two trending topics in the field of recommender systems research, namely A/B testing and real-time recommendations of streamed data. Focusing on the news domain, participants learned how to benchmark the performance of stream-based recommendation algorithms in a live recommender system and in a simulated environment

Recommendation, collaboration and social search

This chapter considers the social component of interactive information retrieval: what is the role of other people in searching and browsing? For simplicity we begin by considering situations without computers. After all, you can interactively retrieve information without a computer; you just have to interact with someone or something else. Such an analysis can then help us think about the new forms of collaborative interactions that extend our conceptions of information search, made possible by the growth of networked ubiquitous computing technology. Information searching and browsing have often been conceptualized as a solitary activity, however they always have a social component. We may talk about 'the' searcher or 'the' user of a database or information resource. Our focus may be on individual uses and our research may look at individual users. Our experiments may be designed to observe the behaviors of individual subjects. Our models and theories derived from our empirical analyses may focus substantially or exclusively on an individual's evolving goals, thoughts, beliefs, emotions and actions. Nevertheless there are always social aspects of information seeking and use present, both implicitly and explicitly. We start by summarizing some of the history of information access with an emphasis on social and collaborative interactions. Then we look at the nature of recommendations, social search and interfaces to support collaboration between information seekers. Following this we consider how the design of interactive information systems is influenced by their social elements

Bots, Seeds and People: Web Archives as Infrastructure

The field of web archiving provides a unique mix of human and automated agents collaborating to achieve the preservation of the web. Centuries old theories of archival appraisal are being transplanted into the sociotechnical environment of the World Wide Web with varying degrees of success. The work of the archivist and bots in contact with the material of the web present a distinctive and understudied CSCW shaped problem. To investigate this space we conducted semi-structured interviews with archivists and technologists who were directly involved in the selection of content from the web for archives. These semi-structured interviews identified thematic areas that inform the appraisal process in web archives, some of which are encoded in heuristics and algorithms. Making the infrastructure of web archives legible to the archivist, the automated agents and the future researcher is presented as a challenge to the CSCW and archival community