Adaptive business rules framework for workflow management

Changing scattered and dynamic business rules in Business Workflow Systems has become a growing problem that hinders the use and configuration of workflow-based applications. There is a gap in the existing research studies which currently focus on solutions that are application specific, without accounting for the universal logical dependencies between the business rules and, as a result, do not support adaptation of the business rules in real time. Design/methodology/approach – To tackle the above problems, this paper adopts a bottom-up approach, which puts forward a component model of the business process workflows and business rules based on purely logical specification which allows incremental development of the workflows and indexing of the rules which govern them during the initial acquisition and real-time execution. Results – The paper introduces a component-based event-driven model for development of business workflows which is purely logic based and can be easily implemented using an object-oriented technology together with a formal model for accounting the business rules dependencies together with a new method for incremental indexing of the business rules controlling the workflows. It proposes a two-level inference mechanism as a vehicle for controlling the business process execution and adaptation of the business rules at real time based on propagating the dependencies between the rules. Originality/value –The major achievement of this research is the universal, strictly logic-based event-driven framework for business process modelling and control which allows automatic adaptation of the business rules governing the business workflows based on accounting for their structural dependencies. An additional advantage of the framework is its support for object-oriented technology which can be implemented with enterprise-level quality and efficiency. Although developed primarily for application in construction industry the framework is entirely domain-independent and can be used in other industries, too

Change Support in Process-Aware Information Systems - A Pattern-Based Analysis

In today's dynamic business world the economic success of an enterprise increasingly depends on its ability to react to changes in its environment in a quick and flexible way. Process-aware information systems (PAIS) offer promising perspectives in this respect and are increasingly employed for operationally supporting business processes. To provide effective business process support, flexible PAIS are needed which do not freeze existing business processes, but allow for loosely specified processes, which can be detailed during run-time. In addition, PAIS should enable authorized users to flexibly deviate from the predefined processes if required (e.g., by allowing them to dynamically add, delete, or move process activities) and to evolve business processes over time. At the same time PAIS must ensure consistency and robustness. The emergence of different process support paradigms and the lack of methods for comparing existing change approaches have made it difficult for PAIS engineers to choose the adequate technology. In this paper we suggest a set of changes patterns and change support features to foster the systematic comparison of existing process management technology with respect to process change support. Based on these change patterns and features, we provide a detailed analysis and evaluation of selected systems from both academia and industry. The identified change patterns and change support features facilitate the comparison of change support frameworks, and consequently will support PAIS engineers in selecting the right technology for realizing flexible PAIS. In addition, this work can be used as a reference for implementing more flexible PAIS

Do agents dream of abiding by the rules?:Learning norms via behavioral exploration and sparse human supervision

In recent years, several normative systems have been presented in the literature. Relying on formal methods, these systems support the encoding of legal rules into machine-readable formats, enabling, e.g. to check whether a certain workflow satisfies or agents abide by these rules. However, not all rules can be easily expressed (see for instance the unclear boundaries between tax planning and tax avoidance). The paper introduces a framework for norm identification and norm induction that automates the formalization of norms about non-compliant behavior by exploring the behavioral space via simulation, and integrating inputs from humans via active learning. The proposed problem formulation sets also a bridge between AI &amp; law and more general branches of AI concerned by the adaptation of artificial agents to human directives.</p

Identifying and Evaluating Change Patterns and Change Support Features in Process-Aware Information Systems.

In order to provide effective support, the introduction of process-aware information systems (PAIS) must not freeze existing business processes. Instead PAIS should allow authorized users to flexibly deviate from the predefined processes if required and to evolve business processes in a controlled manner over time. Many software vendors promise flexible system solutions for realizing such adaptive PAIS, but are often unable to cope with fundamental issues elated to process change (e.g., correctness and robustness). The existence of different process support paradigms and the lack of methods for comparing existing change approaches makes it difficult for PAIS engineers to choose the adequate technology. In this paper we suggest a set of changes patterns and change support features to foster systematic comparison of existing process management technology with respect to change support. Based on these change patterns and features, we provide a detailed analysis and evaluation of selected systems from both academia and industry

Computerization of workflows, guidelines and care pathways: a review of implementation challenges for process-oriented health information systems

There is a need to integrate the various theoretical frameworks and formalisms for modeling clinical guidelines, workflows, and pathways, in order to move beyond providing support for individual clinical decisions and toward the provision of process-oriented, patient-centered, health information systems (HIS). In this review, we analyze the challenges in developing process-oriented HIS that formally model guidelines, workflows, and care pathways. A qualitative meta-synthesis was performed on studies published in English between 1995 and 2010 that addressed the modeling process and reported the exposition of a new methodology, model, system implementation, or system architecture. Thematic analysis, principal component analysis (PCA) and data visualisation techniques were used to identify and cluster the underlying implementation ‘challenge’ themes. One hundred and eight relevant studies were selected for review. Twenty-five underlying ‘challenge’ themes were identified. These were clustered into 10 distinct groups, from which a conceptual model of the implementation process was developed. We found that the development of systems supporting individual clinical decisions is evolving toward the implementation of adaptable care pathways on the semantic web, incorporating formal, clinical, and organizational ontologies, and the use of workflow management systems. These architectures now need to be implemented and evaluated on a wider scale within clinical settings

ADEPT2 - Next Generation Process Management Technology

If current process management systems shall be applied to a broad spectrum of applications, they will have to be significantly improved with respect to their technological capabilities. In particular, in dynamic environments it must be possible to quickly implement and deploy new processes, to enable ad-hoc modifications of single process instances at runtime (e.g., to add, delete or shift process steps), and to support process schema evolution with instance migration, i.e., to propagate process schema changes to already running instances. These requirements must be met without affecting process consistency and by preserving the robustness of the process management system. In this paper we describe how these challenges have been addressed and solved in the ADEPT2 Process Management System. Our overall vision is to provide a next generation process management technology which can be used in a variety of application domains

Adaptive Process Management in Cyber-Physical Domains

The increasing application of process-oriented approaches in new challenging cyber-physical domains beyond business computing (e.g., personalized healthcare, emergency management, factories of the future, home automation, etc.) has led to reconsider the level of flexibility and support required to manage complex processes in such domains. A cyber-physical domain is characterized by the presence of a cyber-physical system coordinating heterogeneous ICT components (PCs, smartphones, sensors, actuators) and involving real world entities (humans, machines, agents, robots, etc.) that perform complex tasks in the “physical” real world to achieve a common goal. The physical world, however, is not entirely predictable, and processes enacted in cyber-physical domains must be robust to unexpected conditions and adaptable to unanticipated exceptions. This demands a more flexible approach in process design and enactment, recognizing that in real-world environments it is not adequate to assume that all possible recovery activities can be predefined for dealing with the exceptions that can ensue. In this chapter, we tackle the above issue and we propose a general approach, a concrete framework and a process management system implementation, called SmartPM, for automatically adapting processes enacted in cyber-physical domains in case of unanticipated exceptions and exogenous events. The adaptation mechanism provided by SmartPM is based on declarative task specifications, execution monitoring for detecting failures and context changes at run-time, and automated planning techniques to self-repair the running process, without requiring to predefine any specific adaptation policy or exception handler at design-time

A Formal Framework For Workflow Type And Instance Changes Under Correctness Constraints

The capability to rapidly adapt in-progress workflows (WF) is an essential requirement for any workflow system. Adaptations may concern single WF instances or a WF type as a whole. While changes of single instances often have to be applied in an ad-hoc manner, type changes become necessary to adapt to evolving business processes. Especially for longrunning processes it is indispensable to propagate type changes to running instances as well. Very challenging in this context is to correctly adapt a (potentially large) collection of WF instances, which may be in different states and to which various ad-hoc changes may have been previously applied. This paper presents a comprehensive framework for the support of both, WF type and WF instance changes. We establish general correctness principles and show how WF instances can be automatically and efficiently migrated to a modified WF schema. We point out that our approach exceeds existing adaptation models in formal foundation, completeness, and usability