Interactive product browsing and configuration using remote augmented reality sales services

Real-time remote sales assistance is an underdeveloped component of online sales services. Solutions involving web page text chat, telephony and video support prove problematic when seeking to remotely guide customers in their sales processes, especially with configurations of physically complex artefacts. Recently, there has been great interest in the application of virtual worlds and augmented reality to create synthetic environments for remote sales of physical artefacts. However, there is a lack of analysis and development of appropriate software services to support these processes. We extend our previous work with the detailed design of configuration context services to support the management of an interactive sales session using augmented reality. We detail the context and configuration services required, presenting a novel data service streaming configuration information to the vendor for business analytics. We expect that a fully implemented configuration management service, based on our design, will improve the remote sales experience for both customers and vendors alike via analysis of the streamed information

MHCP: Multimedia Hybrid Cloud Computing Protocol and Architecture for Mobile Devices

[EN] Multimedia cloud computing has appeared as a very attractive environment for the business world in terms of providing cost-effective services with a minimum of entry costs and infrastructure requirements. There are some architecture proposals in the related literature, but there is no multimedia cloud computing architecture with hybrid features specifically designed for mobile devices. In this article, we propose a new multimedia hybrid cloud computing architecture and protocol. It merges existing private and public clouds and combines IaaS, SaaS and SECaaS cloud computing models in order to find a common platform to deliver real time traffic from heterogeneous multimedia and social networks for mobile users. The developed protocol provides suitable levels of QoS, while providing a secure and trusted cloud environment.Jimenez, JM.; Díaz Santos, JR.; Lloret, J.; Romero Martínez, JO. (2019). MHCP: Multimedia Hybrid Cloud Computing Protocol and Architecture for Mobile Devices. IEEE Network. 33(1):106-112. https://doi.org/10.1109/MNET.2018.1300246S10611233