1 research outputs found
SLA Management in Intent-Driven Service Management Systems: A Taxonomy and Future Directions
Traditionally, network and system administrators are responsible for
designing, configuring, and resolving the Internet service requests.
Human-driven system configuration and management are proving unsatisfactory due
to the recent interest in time-sensitive applications with stringent quality of
service (QoS). Aiming to transition from the traditional human-driven to
zero-touch service management in the field of networks and computing,
intent-driven service management (IDSM) has been proposed as a response to
stringent quality of service requirements. In IDSM, users express their service
requirements in a declarative manner as intents. IDSM, with the help of closed
control-loop operations, perform configurations and deployments, autonomously
to meet service request requirements. The result is a faster deployment of
Internet services and reduction in configuration errors caused by manual
operations, which in turn reduces the service-level agreement (SLA) violations.
In the early stages of development, IDSM systems require attention from
industry as well as academia. In an attempt to fill the gaps in current
research, we conducted a systematic literature review of SLA management in IDSM
systems. As an outcome, we have identified four IDSM intent management
activities and proposed a taxonomy for each activity. Analysis of all studies
and future research directions, are presented in the conclusions.Comment: Extended version of the preprint submitted at ACM Computing Surveys
(CSUR