"Shadow security" as a tool for the learning organization

Traditionally, organizations manage information security through policies and mechanisms that employees are expected to comply with. Non-compliance with security is regarded as undesirable, and often sanctions are threatened to deter it. But in a recent study, we identified a third category of employee security behavior: shadow security. This consists of workarounds employees devise to ensure primary business goals are achieved; they also devise their own security measures to counter the risks they understand. Whilst not compliant with official policy, and sometimes not as secure as employees think, shadow security practices reflect the working compromise staff find between security and "getting the job done". We add to this insight in this paper by discussing findings from a new interview study in a different organization. We identified additional shadow security practices, and show how they can be transformed into effective and productivity-enabling security solutions, within the framework of a learning organization

Exploring the Antecedents of Shadow Information Security Practices

Employees are both the first line of defence in organisations as well as a significant source of vulnerability. Behavioural research in information security (InfoSec) has studied compliance of employees with organisational directives. Less understood are ‘shadow security practices’–a related category of behaviour where employees invent InfoSec workarounds albeit with the intention of still complying with organisational InfoSec directives. In this research-in-progress paper, we present the theoretical development of a model, by conducting in-depth reviews of the relevant and multidisciplinary literatures, to identify the potential antecedents of the employees\u27 intention to perform shadow security

Learning from “Shadow Security”: Why understanding non-compliance provides the basis for effective security

Over the past decade, security researchers and practitioners have tried to understand why employees do not comply with organizational security policies and mechanisms. Past re-search has treated compliance as a binary decision: people comply, or they do not. From our analysis of 118 in-depth interviews with individuals (employees in a large multinational organization) about security non-compliance, a 3rd response emerges: shadow security. This describes the instances where security-conscious employees who think they cannot comply with the prescribed security policy create a more fitting alter-native to the policies and mechanisms created by the organization’s official security staff. These workarounds are usually not visible to official security and higher management – hence ‘shadow security’. They may not be as secure as the ‘official’ policy would be in theory, but they reflect the best compromise staff can find between getting the job done and managing the risks that the assets they understand face. We conclude that rather than trying to ‘stamp out’ shadow security practices, organizations should learn from them: they provide a starting point ‘workable’ security: solutions that offer effective security and fit with the organization’s business, rather than impede it

Security dialogues: building better relationships between security and business

In the real world, there's often a discrepancy between an organization's mandated security processes and what actually happens. The social practice of security flourishes in the space between and around formal organizational security processes. By recognizing the value of risk management as a communication tool, security practitioners can tap opportunities to improve the security dialogue with staff

Towards dynamic adaption of user\u27s organisational information security behaviour

The weakest link in the field of information security that has been identified in the literature is the organisation’s employees. Information security policy compliance is one of the main challenges facing organisations today. Although implementing technical and procedural measures clearly helps to improve an organisation\u27s information security, the human factor or the employees\u27 compliance with these measures is the key to success. However, organisations are now having some issues regarding the extent of employee adherence to policy. The problem of employees being unaware or ignorant of their responsibilities in relation to information security is still an open issue. The proposed idea in this paper will seek to enhance end user adherence to information security policies by proposing a framework for security policy compliance monitoring and targeted awareness raising. The foremost aim of this framework is to increase users’ awareness of the importance of following information security policies. Continuously subjecting users to targeted awareness and monitoring their adherence to information security policies should enhance the effectiveness of such awareness efforts. The proposed framework is a part of on-going research and is intended to provide a foundation for future research on a dynamic adaption of users’ behaviour with information security policies

TOWARDS ASSESSING PASSWORD WORKAROUNDS AND PERCEIVED RISK TO DATA BREACHES FOR ORGANIZATIONAL CYBERSECURITY RISK MANAGEMENT TAXONOMY

Cybersecurity involves a broad range of techniques, including cyber-physical, managerial, and technical, while authentication provides a layer of protection for Information Systems (IS) against data breaches. The recent COVID-19 pandemic brought a tsunami of data breach incidents worldwide. Authentication serves as a mechanism for IS against unauthorized access utilizing various defense techniques, with the most popular and frequently used technique being passwords. However, the dramatic increase of user accounts over the past few decades has exposed the realization that technological measures alone cannot ensure high level of IS security; this leaves the end-users holding a critical role in protecting their organization and personal information. Despite users being more aware of password entropy, users still often participate in deviant password behaviors also known as ‘password workarounds’ or ‘shadow security’. These deviant password behaviors can put individuals and organizations at risk resulting in data privacy issues, data loss, and ultimately a data breach incident. In this paper, we outline a research-in-progress study to build a risk taxonomy for organizations based on the to identify the risks associated with deviant password behaviors technique based on the constructs of users’ perceived cybersecurity risk of data breaches resulting from PassWord WorkArounds (PWWA) techniques. Additionally, this study aims to empirically assess significant mean difference between Subject Matter Experts (SMEs) and employees on their perceived cybersecurity risk of data breaches resulting from the deviant password behaviors and frequency of PWWA techniques usage

The boundedly rational employee: Security economics for behaviour intervention support in organizations

Security policy-makers (influencers) in an organization set security policies that embody intended behaviours for employees (as decision-makers) to follow. Decision-makers then face choices, where this is not simply a binary decision of whether to comply or not, but also how to approach compliance and secure working alongside other workplace pressures, and limited resources for identifying optimal security-related choices. Conflict arises because of information asymmetries present in the relationship, where influencers and decision-makers both consider costs, gains, and losses in ways which are not necessarily aligned. With the need to promote ‘good enough’ decisions about security-related behaviours under such constraints, we hypothesize that actions to resolve this misalignment can benefit from constructs from both traditional economics and behavioural economics. Here we demonstrate how current approaches to security behaviour provisioning in organizations mirror rational-agent economics, even where behavioural economics is embodied in the promotion of individual security behaviours. We develop and present a framework to accommodate bounded security decision-making, within an ongoing programme of behaviours which must be provisioned for and supported. Our four stage plan to Capture, Adapt, Realign, and Enable behaviour choices provides guidance for security managers, focusing on a more effective response to the uncertainty associated with security behaviour in organizations

An Empirical Assessment of the Use of Password Workarounds and the Cybersecurity Risk of Data Breaches

Passwords have been used for a long time to grant controlled access to classified spaces, electronics, networks, and more. However, the dramatic increase in user accounts over the past few decades has exposed the realization that technological measures alone cannot ensure a high level of IS security; this leaves the end-users holding a critical role in protecting their organization and personal information. The increased use of IS as a working tool for employees increases the number of accounts and passwords required. Despite being more aware of password entropy, users still often participate in deviant password behaviors, known as ‘password workarounds’ or ‘shadow security.’ These deviant password behaviors can put individuals and organizations at risk, resulting in data privacy. This study, engaging 303 IS users and 27 Subject Matter Experts (SMEs), focused on designing, developing, and empirically validating Password Workaround Cybersecurity Risk Taxonomy (PaWoCyRiT)—a model supported on perceived cybersecurity risks from Password Workarounds (PWWA) techniques and their usage frequency. A panel of SMEs validated the PWWA list from existing literature with recommended adjustments. Additionally, the perception level of the cybersecurity risks of each technique was measured from the 27 SMEs and 303 IS users. They also provided their self-reported and reported on coworkers\u27 engagement frequencies related to the PWWA list. Noteworthy, significant differences were found between SMEs and IS users in their aggregated perceptions of cybersecurity risks of the PWWAs, with IS users perceiving higher risks. Engagement patterns varied between the groups, as well as factors like years of IS experience, gender, and job level had significant differences among groups. The PaWoCyRiT was developed to provide insights into password-related risks and behaviors

A technique for using employee perception of security to support usability diagnostics

Problems of unusable security in organisations are widespread, yet security managers tend not to listen to employees' views on how usable or beneficial security controls are for them in their roles. Here we provide a technique to drive management of security controls using end-user perceptions of security as supporting data. Perception is structured at the point of collection using Analytic Hierarchy Process techniques, where diagnostic rules filter user responses to direct remediation activities, based on recent research in the human factors of information security. The rules can guide user engagement, and support identification of candidate controls to maintain, remove, or learn from. The methodology was incorporated into a prototype dashboard tool, and a preliminary validation conducted through a walk-through consultation with a security manager in a large organisation. It was found that user feedback and suggestions would be useful if they can be structured for review, and that categorising responses would help when revisiting security policies and identifying problem controls