Development and implementation of a software solution for call logging

Abstract

Zaključno delo opisuje zasnovo in razvoj sistema TeleTrack, ki je namenjen lažjemu in učinkovitejšemu upravljanju telefonske komunikacije v organizacijah. Sistem rešuje pogoste težave, kot so izgubljeni podatki o klicih, ročno beleženje, pomanjkljiva analitika in zamudno iskanje. To dosega z avtomatskim shranjevanjem klicev, spremljanjem v realnem času ter z orodji za podrobno analizo. Pri razvoju so bile uporabljene sodobne tehnologije, med drugim Next.js, TypeScript, WebSocket in Prisma ORM. Projekt je bil zasnovan postopoma, s poudarkom na raziskavi uporabnikov, načrtovanju arhitekture in obsežnem testiranju, da bi zagotovili delovanje, varnost in enostavno uporabo. Rezultat je prototip, ki omogoča snemanje klicev v realnem času, prikaz zgodovine in analitične prikaze, s katerimi se izboljša preglednost dela ter izkušnja uporabnikov. Zaključek prinaša tudi priporočila za nadaljnjo optimizacijo, nadgradnjo varnosti in razširitev sistema, pri čemer je poseben poudarek na modularni zasnovi, stalni integraciji ter razvoju uporabniško prijaznega vmesnika, ki bo sledil potrebam organizacij v prihodnosti.The thesis describes the design and development of the TeleTrack system, which is designed to make telephone communication management in organizations easier and more efficient. The system solves common problems such as lost call data, manual recording, inadequate analytics, and time-consuming searches. It achieves this through automatic call storage, real-time monitoring, and detailed analysis tools. Modern technologies, including Next.js, TypeScript, WebSocket, and Prisma ORM, were used in the development. The project was designed gradually, with an emphasis on user research, architecture design, and extensive testing to ensure functionality, security, and ease of use. The result is a prototype that enables real-time call recording, history display, and analytical displays to improve work transparency and user experience. The conclusion also provides recommendations for further optimization, security upgrades, and system expansion, with a special emphasis on modular design, continuous integration, and the development of a user-friendly interface that will follow the needs of organizations in the future