Patron Comparison of Information Seeking Experience: GenAI Tool vs. Librarian Consultation - Version 1

Abstract

This instrument assesses library patrons’ comparative experiences of seeking research help through human librarian consultations versus generative AI (GenAI) tools. It includes seven items measuring perceived differences in areas such as information quality, integration into assignments, convenience, breadth of support, interaction style, ability to reveal blind spots, and guidance for next steps. Respondents rate each item on a 6-point comparative scale (from “HL is much worse than GenAI” to “HL is much better than GenAI”), with a “Not sure” option.Library Assessment Gran