Evaluation of An Existing System Using The System Usability Scale (SUS) as A Guideline for System Improvement

Abstract

The e-Polvot system at the University of Science and Technology Indonesia (USTI) is a digital platform used for student elections, replacing traditional paper-based voting to enhance efficiency and minimize election fraud. This study evaluates the system using the System Usability Scale (SUS) to assess its usability, including efficiency, effectiveness, and user satisfaction. However, SUS alone does not determine failure points but provides a usability score that reflects user perception. A survey was conducted with 88 respondents from three different academic programs, which showed that while the system generally received a "Good" usability rating, certain areas require enhancement to improve user engagement and satisfaction. Based on the findings, this study recommends enhancing the user interface, providing targeted user training, and introducing additional features to broaden the system’s application across academic units. Additionally, the study highlights the potential for expanding the system's functionality beyond student elections, supporting activities such as departmental voting and organizational decision-making processes. These improvements aim to increase user satisfaction and usability, making the system a more effective tool for various academic and institutional contexts