Non-medical support services in healthcare organizations

Abstract

Healthcare organizations can be hospitals, health clinics, rehabilitation clinics, psychiatric clinics and institutions devoted to the care of infirm or aged persons. The core processes of healthcare organizations focus on medical, therapeutic and/or care services. Non-medical support services ensure that the core services can be delivered and that the needs of the service users can be fulfilled. Non-medical support services comprise services in the context of infrastructure, hygiene, safety & security, logistics and hospitality & hotel services. These services are done visibly or in the background. The provision of non-medical support services should always be a contribution to a positive service user experience. When designing and providing non-medical support services, a service user focus should always be predominant