Assertive Communication Practice Using GPT: Development, Practice and Challenges

Abstract

With the release of ChatGPT by OpenAI, the use of generative AI in education is accelerating. While various AI technologies have already been introduced into educational settings, the adoption of generative AI raises concerns about dependency and ethical issues, and researchers are warning to carefully evaluate its educational effectiveness. Collaborating with a researcher specializing in AI development for service robots, a teacher-researcher in language and culture education, explored the possibility of incorporating GPT into an educational module for intercultural communication. This paper is an empirical study examining chat data, GPT’s evaluation of learners, and learners’ self-evaluation obtained from the module. The study investigates the efficacy and limitations of the module by using the critical discourse analysis method. The findings suggest that the module provides opportunities to train learners in intercultural communication skills, however, it also highlights the need for improvements to maximize the effective use of GPT.departmental bulletin pape