COMMUNICATION PATTERNS AND INTERACTIONS BETWEEN DEAF EMPLOYEES AND CUSTOMERS AT SERONA COFFEE BINTARO

Abstract

This research aims to find out how the Communication Patterns and Interactions of Serona Coffe Bintaro Deaf Disabled Employees with Customers, as well as how customers and the public respond. The research method used is descriptive qualitative with fact finding and appropriate interpretation. The research paradigm used is a constructivist paradigm. The theory used in this research is Interpersonal Communication Theory. The results of this research were obtained through data collection techniques such as in-depth and structured interviews with informants or sources as a form of data search and direct documentation in the field which will be analyzed by researchers